PSL Group LLC

The staff here was very nice and answered any questions I had. I may seriously consider this place, but I am not quite ready yet.

Nice looking facility and rooms but dont be fooled. ENORMOUS employee turnover and inconsistancies in residents' care. Wouldn't recommend.

They don't have enough help (aides) and the ones that they do have don't care about the residents . They need to have timers on the call lights... a lot of times it's 20 minutes or more before they are answered .

They had us come and check in during the lunch hour and they were busy so it was not a good time to check in. We used the facility for a couple of weeks for respite. While she was here, the tv's in the common areas were not working and neither did her phone, she had to use the common area phones. They do not have keys to lock the doors when they leave and she said when she returned to her room there was another woman in there who had taken her clothes. The staff members were nice and helpful.

My loved one is receiving very good care here. The people are really devoted, but the food the management serves isn’t great. The cook does her very best but she can only cook within the budget the management gives her so I certainly would never fault her for what’s served. The towels and linens that the facility gives the residents are all mismatched and paper thin almost. I don’t know if they shop at Salvation Army, but nothing matches and it doesn’t look uniform at all. None of the towels are white, you can tell they’re used, and the linens are the same way. It seems that everything is bare bones and it feels like whoever owns this property is cutting corners wherever they can. But the staff is wonderful and I think they go way out of their way in extending themselves for what the management doesn’t provide. The housekeeping staff cleans the individual rooms once a week and then the management will bring in special education kids from the local school during the week to help clean the facility. There was an issue with bugs at one point and I don’t think the situation was ever taken care of. However, my loved one is happy here BECAUSE of the staff and how wonderful they are.

Dark inside, remodeled grade school, all residents that I met seemed happy and well cared for. Made an appointment to have mother evaluated, it snowed, woman cancelled and I tried to re-schedule. They failed to follow-up and did not go out to evaluate mom as scheduled.

We were not very happy with Eden Heights of West Seneca. We were told that they had memory care and they really don't know how to handle someone with memory problems. My mother went 8 days without a shower or a change of clothes. This was during the quarantine time, so we were not visiting as often. But we had asked them to call us if she refused as shower, we were told it was no problem. Also her Medicine for her elbow that was a brand new tube went missing, they had the empty box. It was replaced with another one at their expense. But that's not the point, also another script that was filled 2 weeks prior to us moving her was gone within a week after she got to her new place and the drugstore wouldn't even refill it, she had 2 weeks to go yet. My mother also got sat a table with two men, who didn't come to eat hardly at all so she sat all by herself everyday, even when she got a roommate and had room at her table they put the other lady at a different table. I would never suggest anybody to put their loved one there. We have since moved her else where and she is doing way better. I have really thought about reporting them to NYS Dept of Health. I still might. Thanks

if I could put zero stars I would. There are bed bugs, the plumbing is so messed up the toilets back up and laundry for the residence can’t be done. It‘s so dirty there are flies everywhere. As someone who has seen the place inside and out I strongly advise against bring your loved one here, the caregivers are alright but the building itself has ceiling leaks, incompetent management, sewage floods, the pond is a health hazard, etc. please take my experience into account when looking for services here

Untrained staff, no supervision at night or on weekends. We would NOT recommend this facility!

I paid for months she was not here and they did not refund me for any of that. I would not recommend them to others who are looking, they did not care for my mother.

We toured this community and they were not prepared for the tour. There was no activity in the community and the atmosphere was very depressing.

Don't choose this community. They misrepresented themselves to us. Most of the time they sent my loved one to another community/hospital after a short amount of time. This is after the community had told us that they could care for our loved one. Some of this could be COVID related. The intake person wasn't there during the move in. Due to this the administrator had to assist us.