PSL Group LLC

Orchard Park is a nice place. The activities director is wonderful. Although my loved one doesn't participate, he keeps asking and trying to engage them. If your loved one would participate in activities, they would like it here. The food is bland, and cafeteria-like. It's not anything to write home about. My biggest compliant I have is the aides do not wear name tags. So if you don't know who they are or if you cant remember their name, then that's just kind of too bad. They also need to respond better. My loved one has limited mobility, and can not walk. They are a 2 person transfer when they need to be moved. I've had several aides come in, turn the light off, not do anything, and never come back - I'm pretty sure its the same aide(s). They could do a lot better job at that. I do understand that finding reliable and good help is hard right now; but maybe if they paid them a bit more or offered an incentive, they could hire more people who want to do their job. Generally a lot of the people are nice, but they tend to be nicer and more helpful when I'm there versus when I'm not. There are a few who are special and who are good to the residents, but a majority of them are just there to pass the time. I've complained to the administration and they said they would address it, but it hasn't changed. Again, some of the girls I'm comfortable leaving my loved one with but I want to be fully comfortable leaving them there. My loved one has lived in several places, and this is the best place so far. It's convenient for me because its very close to my house, but Orchard park could step it up a little bit. I'm happy, but I'm not satisfied. It's not the best circumstance I could hope for my loved one, but its certainly not the worst.

It is a small community. I like the fact that it is on one floor, and a simple floor plan for my loved one. Overall the staff is friendly and helpful.

The staff in the head office was wonderful, even though they have nursing staff you need to keep an eye on things and make sure your visiting and double-check with the staff and make sure everything is ok. I would recommend this community to others.

Dedicated, committed, caring staff. Good response time, variety of activities, dietary staff offer a varied menu and provides excellent service. Housekeeping works hard to keep the facility and rooms very clean. Administration available at all times to address resident concerns. Staff friendly acknowledged by residents and family for their hard work and keeping resident safe and the facility free of Covid-19.

I have been living here for 10 years and I'm very happy during those years.

My mom is comfortable here.

Nice community. Mom seems to be happy and comfortable.

Dad gets good care when he needs it. Facility is clean. Communication is good. Staff is friendly.

My dad likes the staff. They take good care of him. Clean, comfortable room.

We really liked the place and all the things that they have for Mom. Just looking to move ahead by finding my Dad's papers.

It appeared that the residents had excellent care. However the facility was somewhat dark.

The staff here did a wonderful job with our tour, they took their time in showing us around and answered all our questions, The community had a comfortable feeling, was nice and clean.

I found the facility clean and odor free. The place has a very homey feel. My loved one's room was spacious. The administrative staff was courteous. Most of the direct care staff was friendly and answered questions with knowledge. Some were a bit chilly but went about their duties well. We have only been there for two weeks but as of now there are no complaints and many complements.

Semi-private cost $119.00 @$3600, no upfront fees.

suitable for all current needs. rent by the day.

My father is law had a good respite stay experience here at this community. For the most part they did a good job caring for him, and his needs. The only problem we had was there was a language barrier between him, and the staff. Overall it was good experience, and we will return to this community if we need to use their services again. I would recommend this community, it is a nice place.

A very nice place for my Dad. He is well cared for. A very nice complex with a lot of activities for him to do and experience. The rooms are very nice, and clean. They are large in size and lots of windows to look out. The staff is very good and cheerful with all the residents there. A very very nice place for anyone.

My loved one is currently a resident at The Pines of Clarkston Assisted Living and things have been good so far. The staff is friendly, the food is good, the facility is clean. The courtyard is very nice, too. We chose this facility over a different one that we also toured because this one is closer to our house.

My loved one wasn't where she should have been. First of all, her doctor suggested assisted living for her and said that even with her memory issues, an assisted living facility should be able to help her. So I made sure I asked Eden Heights about that, and they said "Oh yeah, we can help." Then after she moved in, they said they had to keep redirecting her, and she couldn't find her way to the meal room every day. Every single minute they were repeating things back to her. All this was going on, but they never talked about moving her. Then later on, all of a sudden, they gave us a 30 days notice saying we needed to move her. I feel like she wasn't screened properly. And some things occurred that shouldn't have. They allowed her to have cigarettes and a lighter in her room. And initially when they verbally told me she needed to move, they said she was getting kicked out for smoking. Apparently she never remembered that they told her not to, and they never contacted the family or her doctor about it. Their screening process was very poor, and their communication was very poor. All of this never should have happened. Some of staff who knew what they were doing with memory care patients were good to my loved one. But others had no training and were very curt and rude to her. They don't have enough staff in general or licensing to handle those types of memory problems.

The problem we had with this facility is they have no air conditioning, You are able to being your own unit in, but they have no central air. If This ended up up being an issue as she got dehydrated. They did not accommodate food diets if you had any dietary restrictions. Overall, it is a quiet community in the country.