PruittHealth

They need to do some updating and fixing of several items that are very obvious. The carpet in hallway needs to be replaced there is various rips in it that could cause a tripping hazard. There is still a lot that I still have to do because they are so understaffed. The main issues at this community stem from the fact that they are so badly understaffed. I feel like there’s disconnect between the level of care I am paying for and the level of care they are providing. Seems like I am paying for more care but she is being cared for the same as all the other residents. Their medication distribution is very slow sometimes the lines get so long that either you get your medication or breakfast. The staff is very friendly and their hearts are in the right place. They are doing what they can the problem is that they need more staff to help. It seems like only 1/3 of the activities that are scheduled actually only get done because someone doesn't show up. The food is great the location is great. Loved one is very happy here loves the staff loves the community. In general it really is a pretty good community.

I think the staff at PruittPlace Buckhead tries hard - they have good attitudes and care about the residents. However, the overall staffing levels are low and have gotten worse. Also, there's a lot of cost cutting and belt tightening which seems excessive given the price point. I would not recommend PruittPlace Buckhead to someone new.

The staff at The Oaks Carrollton was very friendly and helpful. However, they are severely understaffed and the quality of care suffers because of this. Unfortunately, my family member became very sick at the facility and had to be hospitalized for over a month and then moved to full-time nursing home care. There was an extreme amount of turnover of the staff due to lack of staffing. The food was okay. The housekeeping in the rooms has suffered because of lack of staff. Again, the staff was very friendly and communicated needs and issues. They are just understaffed, which resulted in sometimes lack of care.

It is ok but could be better. It has good days and bad. I do not visit every day as husband does; but each time i have visited I find his bathroom needed cleaning. Staff is very friendly. The staff I have met are very cordial, give updates etc. Need more like them. Seems like CC is under staffed to me on the Floor and in Office. It could be better. He is either watching tv or looking out his window. He shouldn't be allowed to say no for certain things, just because it's convenient. He participates in all the things he can. He likes his meals. Especially desert! He does what he can. We take him when family comes. I think on a whole for what we pay he should be getting better/more. . .I don't see a justification for an increase at this time. Having said all that I realize CC is a business and 2020 changed the world; but it's also the lives of our beloved elderly family members which some have out lived or have no memories of those they love. We just want their finally days to be consistent and filled with grace, peace and love.

The financial person REFUSES to call me back or communicate with me. The care that was promised is different than what my loved one receives. Either the staff is not trained well or they ignore what they're supposed to do. They've just recently been bought by Pruitt, so who knows what will happen. I would not recommend the facility to others.

It is a great place if your are more on the basic assisted living scale - if you are able to walk places yourself or even wheel yourself in a wheel chair, but if you are in the in between range the quality of care is inconsistent. Sometimes the care was great and other times not so much and the response time could take anywhere between 5 minutes to 4 hours.

I enjoyed my visit to this facility. The population appeared to be more diverse (in age, health, and race). The Executive Director, Brandon Stephens, is relatively new and seems to still be excited about his new responsibility. Meals are not served on a strict schedule, and the dining experience appeared to be pleasant for those who were in attendance during my visit. Everything was in line with my top 2 picks (Atria of Buckhead and Merrill Gardens at Dunwoody), but one thing bothered me during the visit, and an additional opportunity came to mind later. During the visit, it was VERY obvious that the carpet was stained. Brandon proposed that the stains in the dining area were wine stains and that carpet in that area and other areas of the building had not been treated and/or cleaned properly in the past. From my perspective, a visitor seeking a place for a parent to call home, the carpet had been neglected, and it caused me to question other less obvious maintenance issues that may exist. The opportunity that came to mind after my visit was the number of vacant rooms that had yet to be 'turned,' and that were in disarray. There were tripping hazards in the rooms, and the rooms were not locked. At least one (1) room did not have a doorknob. I fear what could happen if a member of the community wandered into the area and suffered a fall and/or injury. I was told that they were well below capacity as a result of vacanies that occurred during renovations, so I can't understand the delay in turning the rooms and/or at least cleaning and clearing them. Brandon shared that Brighton staffs more caregivers per person than the state requires. I wonder if they attempt to make up for that by lowering their standard for maintenance. I still like the community, but I would not feel comfortable choosing it for my father while it is in the current condition. I was assured that they carpet would be cleaned and/or replaced within a short timeframe, but I can't understand even that short delay...

This place gets good reviews, but it is only Assisted living and Lenox road traffic.

Reminded me of a remodeled high-end hotel. They could provide whatever you like, for a fee. Smaller community - max of 66 residents. In nice neighborhood. Close to shopping, entertainment and hospitals. No kitchenettes, only medium sized refrigerator in room.

My best friend is in the Oaks and has been there for 4 days when I got there her bag had not been unpacked. She came from the hospital. Which meant none of her personal hygiene stuff had been used. There were no signs of a tooth brush, toothpaste, hair brush, lotion, lip moisturizer, cell phone! Nothing had been used! No signs of her being turned. The lady in her room said no one had come in to turn her! She can’t roll over, feed herself or walk! The place smelled terrible of urine!!! And the floors were filthy!!! If we could afford to go somewhere else we would. I work and wasn’t able to accompany her on her move from the hospital. The staff seemed overwhelmed.

I am very disappointed in Pruitt Place. They changed directors three times in three months therefore the staff has no leadership. If a resident is not self sufficient, it is very dangerous for them to live at Pruitt. There is little to no assistance. Most of the CNAs remaining are really good people that are extremely over worked.

This one is ok, but I wasn't too crazy about the staff. They wanted to take additional info from me, whic made me feel they were unorganized.

Problems communicating with nurse and administrator of memory care. They do not know how to care for patients & family's of patients that need change of medications.

My mother has advanced dementia and was a resident of Christian City on the dementia unit for two years. On 10-24 the staff called 911 to report that a fellow resident sexually assaulted my mother. The assailant had blood on his hands from the assault that was witnessed by staff and the police. My mother was transported to Grady hospital for evaluation and had a rape kit performed. There was blood in her diaper when the doctor removed it to perform the examination. Police are investigating the incident. It has come to my attention that there have been numerous incidents at this facility that have allegedly resulted in injury and death of patients. What I thought was a safe place, where my mother would receive quality care has turned into a nightmare.

These pictures are NOT the Baldwin GA location. Baldwin isn't as nice as these pictures. Extremely under staffed. They shouldn't take new patients if they can't properly take care of the ones they have. Literally waited 25 minutes for someone to respond to call button. Went to nurse station for help nobody was there. I waited 10 minutes, no one showed up, went back to mom's room. No nurses/techs in hallways. Handrails and doors need to be wiped down daily. Carpet needs to be vacuumed at least twice daily. Patients room floors need to be mopped daily. There are several wonderful staff members but they need help. They can't do it all 24/7. The facility has the potential to be a great place but whoever is overseeing it needs to push the corporate office to get the help it needs. A simple change like hiring a couple individuals to wipe down, vacuum and mop would go a long way. Right now the Baldwin location would make a good news story on assisted living gone wrong. Very sad ??

Do not use this place!! They do not provide good care.