Prosper Life Care

I like some of the staff, and one of the nurses was actually amazing. [name removed]. My mom had two falls while there. Both resulting in broken bones. One fairly debilitating. Even though it is an "assisted living" it is a memory unit my mom was on and I feel as though that was forgotten. I believe prosper believed the idea they are in a confined space, then they are safe. That isn't always the case. They do not have enough staff to provide the level of care some of the people need. I feel like their residents got lost in the mix and there isn't enough one on one care. It was supposed to be a place where my mom could live out her life, and when she could no longer do things by herself they could no longer provide her care or "keep her safe" and I believe that, the do could not keep her safe. She is now safe where she is currently at. There were so many things that I was not happy with there. If someone didn't come out of their room, no one would check on them unless they didn't show up for a meal. The activities were lacking and there was a lot of fighting among the residents. The concept is great, and my mom wasn't ready for full on skilled care, I liked the idea of her remaining some independence. That part I liked, but the lack of follow through.

At Prosper at Wickliffe, there is not enough staff for more than the first floor in memory care. Most caregivers that were assigned to the memory care unit seemed out of the area or not attentive. My mother was given a room on the second floor which was not staffed, left alone, experienced many falls then sent to hospitals. We requested not to use Lake West Hospital ever, yet she was sent there where poor care was given. Few activities were provided, which were noticed by family visits at random times. My loved one rarely if ever, received a shower. If not for a few dedicated staff, there wouldn't have been any care be provided. I would not recommend this facility for memory care.

Tapestry Wickliffe Senior Living fails to offer the care it promises. Memory care residents are not adequately attended to, with very complacent staff, and an irate director who is not eager to resolve issues. While the facility is beautifully designed, one cannot expect that a senior is in good hands. Staff is lazy and have bad attitudes. Senior's private rooms are not kept clean. Senior's personal belongings have been stolen and mixed in with other's incidentals/laundry I would not recommend this facility if you have high expectations.

Fall River had a memory care unit, but I didn't like the location or the facility itself.

Floors were carpeted over uneven wooden floors. I was afraid mom would trip. Also, they have strolling cats. Not good for allergies.

My mother was assaulted by a caregiver at Tapestry. The police were called, etc. We were not notified and my mother was not sent to the hospital until 3 hours after it happened. The caregiver turnover is frequent. There are 0 activities planned in memory care. They either watch TV all day or maybe do a coloring book. The only activities take place in the assisted living area, not in the locked memory care unit.

My mother had a very disappointing respite stay experience here at this community. I was not satisfied with the experience. They promised a lot of things in the interview, and they did not follow through with many things. We requested that she gets the newspaper every morning, and they never did deliver it. They never called and followed up after we left. It was a very disappointing experience, and I would not use this community again.

Seems like everything they told us was a lie. Place is not clean. Employees seem very stressed out. Money seems to be missing from pna account. We made a poor choice in picking this place.

Be extremely cautious with this facility. Do your due diligence! Misleading and aggressive management. Misrepresentation of facility and staff capability. The assisted living section is OK, but the memory care unit is terrible. Install a nanny cam. We had one and have the abuse recorded. When I posted this review on facebook they removed the ability to leave any type of review. They also contacted me and said they would waive the money they say I owe them (I don’t owe them anything) to remove my review. Basically they would pay me to remove the complaint. Feel free to contact me at [removed] if you want additional information. There is a larger story here just didn’t want to go on and on. We will be filing a complaint with the State of Ohio. I feel no one should have to go thru this when you are desperately attempting to find care.

The building itself is very old which presents problems by itself i.e. loses electrical power here and there, low toilet water pressure, air conditioning/heating system poor. Either too hot or too cold, never stabilizes to settings. Drafty windows, etc. Overall most of the aides are nice. They do nickel and dime you to death for the littlest of things though, so be aware and get it in writing what your needs are. Finally be forewarned the building is infested with fruit flies come Spring right through to the fall so enjoy the winter break from them. The flies are everywhere: in the dining room, elevators, apartments you name it. Most of the employees are oblivious to the infestation and chalk it up as a minor annoyance. Talk to some residents and they'll give you the low down.