Promenade Senior Living

My aunt was there when it was South Winds. Very nice. Then Promenade took over. Yes they re=decorated the main lobby and some rooms and it looks beautiful. But the resident care is horrible. All they want is to raise the residents rent, saying their care level has gone up when we the family was bathing our aunt and doing her wash. they did less care but would not care. The same staff that served meals were the same people that showered the residents. but by the time they were done in the kitchen it was late and my aunt was too tired by then. People walk around not able to find their rooms no one helps them. The administrator does nothing , his excuse is he is new and doesn't know the routine there. Always have the wrong clothes in her closet, and now that she has just passed away, no one called to express any condolences, I had to call to say her room would be emptied in 2 days. then I hear how sorry they are that she passed away. Useless they should of called me. Now they wont return my security because of a paper I did sign saying you don't get the security back because it goes to air conditioning and parties. But of course my signing wasn't on that page of many but just sign on the first and last page. So they did slip that past me. I would not trust these people with my pets! So beware !