Promenade Senior Living

I think that this place is nice, its clean and my mom gets good care there. I feel she is very safe there and that is very good to me. The staff is very friendly and helpful and very good. I have not had any complainants only that there was a ant problem in my moms bathroom but they took care of it right away. Promenda has plenty of activities but my mom doesn't care to partake in it. They have sing along, current events reading and she is 90 and says "I don't want to hear about all the horrible things going out in the world". They also have bingo and they had kids come in to play games with the elders and my mother actually enjoyed that. They kind of force them to get interactions and its helpful. My mother did have a very hard time adjusting and is receiving the highest level of care. I would definitely recommend this place to anyone. They accommodate in every way. My mom doesn't like the food but she is a very picky eater but she said the soup is good. She has two aids that she loves, my mother said "my face lights up when Donna walks into the door and I now the day will be great". A Place for Mom was wonderful I didn't know where to start when she was declining and than it was like boom I was so happy I had looked at some places before all of that happened. A Place for Mom was so helpful to me they gave me places, ideas. Also the Promenade told me even if she runs out of money they do take medicaid and not very many areas do that. Martina Donahue told me about other places that would be great as well. But this place has a support group once a month with the social worker and anyone that wants to come. I have found them so helpful.

I only toured this place. The rooms were very nice. the staff that we met seemed to be nice. my loved one came to see this one and wasnt feeling to well and they had the nurse come and look at her and she was spot on with her diagnosis. I will say the bathroom i used was dirty but other than that seemed clean. we didn't choose this place mostly because of location and we just didn't get that right feel.

We did have some issues when we first got there we were promised a lot of things we weren't given, we spoke to other people who had the same experience. We were told if you go in to the independent living side they said that you can go over to the assisted living and have access to everything. But this is not the case. They were very nice about it, we voiced our displeasure and they conceded to giver access to one activity a day. They were clean and friendly. If you're independent you aren't allowed on the other side which is not what they told us, or several other families going in.

This was one of the places that was a little kitschy. I want to say it was the place that had kosher food and they were not into that, even though they were Jewish, they wouldn't even try it. They had an outside medical service and we were concerned about how much they would be able to do or what it would cost.

The staff has a lot of turnover and a lot of incompetence. The administration is noncommunicative and secretive. We've caught them in lies. The day before I went to Florida to bring my mother up to assisted living in NY my husband and I signed the paperwork. At that time (and not ever before) they informed us of resident deaths from legionaires disease a few years prior. I discovered they were overcharging my mother for months last fall. The health office is VERY unorganized. The med techs made several mistakes. The in house PCP phones it in, so we're moving my mother to an outside provider. My mother had cash stolen from her room by staff last fall. They had bed bugs in the facility a couple of months ago, but lied to residents and families about it.

Consider it for Medicaid funded, but if someone has private funds look elsewhere. Food - Just not very good. For example at dinner (evening meal) they serve soup and sandwiches. Activities - No outings with transportation despite saying that on tour. Also their communication, med management and health management is a chaotic mess. Impact examples are: • Not sending records to specialist for appointment resulting in waste of time and money for that visit. • Giving my mother someone else's meds (at least twice) which my mother caught.

Yes they need to have a dietitian. The food is fried and canned. They could do a lot better. Not to mention, that there are no guests allowed at dinner time or any other time in the cafeteria. Does not make it nice for visiting family that they can't dine with their relatives

My loved one was previously a resident at The Promenade at Middletown and her experience at this facility was overall just okay or less. Unfortunately, she was not happy at this facility and we moved her to a different place.

The facility itself appeared to be above average compared to some others I saw. They had a beautiful outdoor seating area that I liked. We are country people and we thought the location was not very safe, but for someone who lives in the city they might not even blink an eye. I did not like the shared room set up. It was more like a hospital and the residents have to share the same bedroom rather than having separate bedrooms and a shared living space. It was just not the right fit for my dad.

we toured the Promenade at Middletown and upon first impression, I thought that it needed a renovation. although the rooms looked nice, it just seemed very dark. we chose another community because the Promenade did not have the quality of living that we were looking for.

This community seemed dark during our tour. There were not a lot of windows to let light in. It is an older building. The community was clean and the people we meet were nice.

Too independent. No transportation or group activities.

The food is awful. She didn't like any of the activities but they did have a lot to do. There were a lot of people who stayed in their rooms. It was very well maintained, and it was very nice. The director seemed to have an attitude. They wouldn't let them have a microwave in their room and said it was a law which it wasn't because I looked into it.

$2170/mo semi prvate room. Does not take medcare.

Toured the facilities. Like the the community. Working out financing.

My tour of this community was decent. The community could use some updating. From what I saw the community is clean, but it could look better. The staff I met was kind and friendly. They didn't offer many activities, which was disappointing. Overall this is a decent community, but could use some improvements.

Where do I start? Between a lack of overall cleanliness, loss of medical records, failure to provide timely physical therapy, etc. Unfortunately, we are stuck here for now. Luckily, my Mom has the nicest room in the place. It better be for $[removed] a month. Oh and the food is pretty bad, too.

They had 2 bouts of bed bugs during our stay here. They had mice after a while as well. They were several residents I saw who who were under - nourished. There was one person who was terrific with activities, but he was only there 2 times a week. They had people working in the kitchen who were stealing food and taking it home. Some of the aids were turning off the intercom so they would not get beeps during the night from the residents who needed help. They only had one aid during the night for 50 residents. I would absolutely not recommend this facility to other families.

Only good for a short time. Food needs major help. management will not be honest.Nurse and DR does not care about your Health. not a long term place at all .

Run the other way! The place smells and it's really old and outdated. They have no security set up after 6pm - anyone can wander in or out! There are no security cameras, and residents can just wander the hall. What a bunch of [language removed] artists who blow smoke up your bum and let you think everyone there is so caring, when they are NOT. It's a business and a place that just wants to make money. You have to chase after them to make sure they take care of your relative as they will do the least amount of work they can get away with! The hallways wreak of urine. The food is [language removed] (they claim it's "gourmet"). The staff spends a lot of time sitting around and talking and not a lot of doing. My relative is a bit hard of hearing and couldn't understand what they were telling her to do, and when she asked them to repeat themselves, they were already down the hall onto the next one. [Language removed]? You get to spend about 2 minutes with the in-house doctors. Find another place.