ProMedica Senior Care

I would never recommend Arden Courts. My loved one was here for 3 days and I moved him to [facility name removed] and I am so glad that I did.

I'm really not comfortable recommending the Auberge to any family. Do not place your family member at the Auberge. The Auberge at Plano can improve by Following the care plan as written. Order medication on time. Not let a patient go 4 days without scheduled pain medication.

This place used to be wonderful, but unfortunately it has gone downhill significantly under the new management company. It now feels like they care more about filling rooms than maintaining quality care and living conditions. The facility is outdated, there’s often an unpleasant odor throughout the building, the food quality is poor, and many of the rooms feel more like small closets than comfortable living spaces. I would strongly recommend looking at other options before choosing this facility for your loved one. If you do decide to send someone here, I sincerely hope their experience is better than what many residents and families have experienced recently. It’s also disappointing to see so many of the good staff members leaving because of how much this place has declined. While there are still a select few employees who genuinely care and work hard, overall the level of effort and management has become very concerning.

I had a very disappointing experience with this memory care facility. From the start, the sales process raised concerns. The representative I spoke with was overly loud and came across as more pushy than informative. More troubling, several claims he made didn’t seem accurate, which made it difficult to trust anything being presented. When I toured the facility, the rooms felt noticeably small and not particularly comfortable for long-term living. For a place that’s supposed to provide a safe and supportive environment, the living spaces didn’t give that impression. What stood out most, though, was the atmosphere among the residents. Many did not appear engaged or content, which is concerning for a memory care setting where emotional well-being is so important. That said, I do want to acknowledge the staff members working on the floor. They appeared to be putting in genuine effort and working hard under what may be challenging conditions.

We were not there long. Mom passed away after a month or two of their care. we were asked to buy extra items like toilet seat handles, etc., but they were left in her room and never installed. The director retired just as we were moving in and communication was very poor after that. We were not sent a bill, but we're later charged a late fee. Mom was a very private person, but she was put in an area where residents walked in and out of each other's rooms. (during our tour, we were shown a different wing, which was not nearly so chaotic) She did not feel comfortable enough to join others in the dining area so her meals were just dropped off and often they were things she could not manage such as uncut pieces of chicken. I spent an evening with mom shortly before her death when she was upset and in pain. The nurse couldn't get a good blood pressure so wouldn't give any pain meds. She just kept insisting mom just needed to poop. The bedside manner was more irritation than empathy.

The horrific "care. Do not recommend this awful facility. I give them the lowest rating - 1. They need to restructure the care and train employees

Arden Courts, as I ended that last conversation, I would not put my dog there. I was very disappointed with them when I first was interviewed by them and was listening to their their views on why we should bring [Name Removed] there and it was OK of course when we first got there, but as time went on, it was awful. He wasn't changed. He was always black and blue. He was very sad and the care there even when I saw them ignoring other residents always on the phone sometimes I would have to tell them this lady needs help just awful. I wouldn't put my dog there. That's all I have to say. The sad part Is they knew I was there every day all the time I even had the extra girls there for extra eyes on him and they still manage to be non-caring.

It is hard to put that into words based on our experience. I've never seen a place so poorly run. If I were to bullet point some things to improve on: -Increase training of staff -Reduce amount of agency staff and nurses -Meet daily care needs -Leadership -Increase oversight of staff -Restrict personal devices -Accountability -Follow through on action items -Implement proper preventive care

It was not a good fit for my mother. Medication is a tool they use at this facility. This was not the type of help I was looking for.

The care they gave my sister was just fine, but two weeks after moving her in, they recommended putting her under hospice care. They contracted out her care to a organization that called itself various names but mostly Affinity or St. Mary, and their care was ok, but their business practices were horrendous. She wasn't even under hospice care for 24 hours when a supposed pastor called to ask if we had selected a funeral director to handle her arrangements. They didn't even give us time to wrap our heads around the fact that my sister was failing so quickly and I got the impression they were trying to take advantage of our vulnerability to try to talk us into using a funeral director that they were going to recommend because they would get some type of kick back. Fortunately, my cousin is a retired funeral director, that I knew would recommend someone reputable, so I just told them it would be taken care of when it was needed and gave them my cousin's name, which the pastor looked up while we were still on the phone and read me the name and address of my cousin's funeral home, which is now operated by his former partner, so I could verify that information. Then, after just two weeks in hospice care my sister passed away. I was away in South Carolina, when I got a call in the middle of the night, that my sister had passed, which was fine. She even said my brother-in-law to come to Ardern Courts immediately to say goodbye, but I told her I didn't want him called because he is 85 years old and I didn't want him trying to drive there in the middle of the night by himself. But the same woman that notified me, [name removed] from Arden Courts, called back just a half hour later to ask when the funeral director would be there to collect the body, even though it was the middle of the night and I had told her I was in South Carolina the first time she called. I asked her what was the rush and she said they could only hold the body for so long by law. I told her that I though what she was doing was horrible and they could surely hold my sister until morning and she insisted that arrangements had to be made right away. I hung up on her and haven't heard from them since, which was fine with me. I contacted my cousin and he arranged for a funeral director to pick up the body as soon as possible. I then called my daughter to ask her to go and be with her uncle and let him know that his wife had passed and he could go to see her if he wanted to . Again, my rating isn't due to the level of care she received, just Arden Courts and Affinity's lack of understanding what a stressful time this was. When they brought in Affinity to provide her hospice care, they immediately ordered a hospital bed and table and a new wheelchair for her, probably because they know Medicare would pay for it. They have yet to contact me about what to do with my sister's clothing and personal things, and the items I just mentioned, but that is fine. I'd rather not have any further dealings with them. I would definitely never recommend Affinity to anyone. The staff, other than [name removed] , was very friendly. Friendliness - 5 for all but [name removed] from Arden Courts - she didn't give me her title there. My sister appeared to be well taken care of by both Arden Courts staff and the Affinity staff for the month that she was there. They did make sure she was gotten out of bed and cleaned and dressed every day and taken to a common room with other residents, even though you usually just sat there and fell and sleep and barely spoke to anyone but her husband when he came to visit. Aside from [name removed] , the only other complaint was that while I was there one day, a young man came to give my sister her lunch. She was only willing to eat soft foods at that point, so he had three piles of something on a plate. As he gave her a spoonful of each one she made a face to show she obviously didn't like the taste. When he went back to try another mouthful of the first item, she spit it out. I asked my sister if she would like me have GrubHub bring her a milkshake since it was apparent she didn't like whatever it was he was trying to feed her. He just chuckled and walked away. A few minutes later, the woman I first spoke to when my brother-in-law and I went to take a look at Arden Courts, came into the room and asked how things were going, and I told her what had just happened and she told me she would make sure my sister got a milkshake. I had to leave at that point, so I'm not sure if she ever actually got one, but I was glad the Administrator, [name removed] , took the time to come and ask how things were going and immediately understood my concern that my sister wasn't offered an alternative to what was obviously food she did not like. Food/dining - For reasons stated above. My sister barely spoke by the time she went to Arden Courts, so this one incident is the only indication I had as to the quality/taste of the food. Activities - While they did have activities and I saw that other residents were taken to the activity room daily, my sister's cognitive decline prevented her for doing anything other than sitting in her wheelchair. Most of the time it was a chore just to get her to open her eyes. Value for cost - Based on the care she was given and that they did make every effort to keep her from spending her days in bed, I think what we were charged was reasonable. It did cost more than the prior Memory Care facility that my sister was in, but is was apparent that the level of care she received at Arden Courts was significantly better.

This was one of the hardest decisions I’ve ever made as an only child. I had to come to the realization that I can no longer care for my mom. She needed to move into a memory care facility. I needed to find a community that she will be well taken care of and safe. Arden Courts is it. [name removed] was the first person I met at Arden Court. She’s very informative and understanding. The front staff are always welcoming and friendly. The caregivers are nice and patient with the residents. The nurses are extremely helpful and will address questions/concerns immediately. The entire staff treats my mom as well my family and friends like we are all family. I’m very happy with my choice in choosing Arden Court….. UPDATE [date removed] I’m very heartbroken that I left my mom in when things began to look different. My mom has been a resident of Arden Court for approximately 7 months. The last few months there has been significant changes that were not communicated with families. As of [date removed] I moved my mom

It's under staffed. Poor attitude from senior management. I was told "it's assisted living" although the sign says "memory care"

They are very short staffed. If your loved one has dementia, stay away.

Don't put a loved one in SpringHouse! They can improve by doing the following: Get more help for a better patient/ helper ratio. Be aware of patient needs. Give out meds and OTC pills as requested from Dr. Check that patient's call necklace works!!!!!

More staff. Change all of the administration staff. Train staff on how to care for and communicate with people with dementia. The staff had no idea how to properly give my mom her medications and how to care for her.

4 cops cars showed up tonight and the fire alarm has been going off all day and all night long. This place is Horrible. I would not put my very Worst enemy here. I am trying to move my Loved One out ASAP!

Under the leadership of [name removed], who sadly passed away last year, my experience with SpringHouse was five stars, both medical and administrative. In fact the services my brother received was of such high quality, my husband and I entrusted SpringHouse to also care for my 92-year-old mother in law until she passed in 2023. However, while I still have high praise for the medical care delivered I noticed the quality of administrative services was slipping. My concerns took a quantum turn for the worse on [date removed] while I was in my brother’s room helping him get comfortable after he returned to SpringHouse following out patient surgery to repair a hernia. I went straight to the wellness center to give the nursing staff his discharge instructions. While there a call marked SPAM came in on phone as I talking to the nurse. As I disconnected the SPAM I saw both of the two phones I was carrying WERE INSIDE MY BAG. The nurse and I finished our conversation, then together we t

I would not send my worst enemy here. Watch out for the Doctor they use. Doesn't listen to what the family has to say about the patient. Self centered and a horrible person.

Arden Court is very depressing. It is dark and the rooms are quite small. The closet is extremely small. The residents have extreme mental issues. The food is terrible. Bathing is no more than once a week. Some of the staff are very nice, but some are not so nice. The price is very expensive too. We gave them a 30 days notice to leave after only there two weeks. So, we lost the [amount removed] community fee. No person with any memory or ability to carry a conversation should be there. We moved to the [community removed] in assisted living which is now the [community removed]. We are happier

They will make your relative worse. Get some computers and some safety equipment. Maybe some good management.