ProMedica Senior Care

Rooms are very small. Residents are not happy. Administration is not trustworthy. This is a business first and foremost.

The food was frozen patties that they heated. Not very fresh or good. They eventually had something a little better but still not very good. The staff did not keep up with residents and injuries occurred and staff wouldn't know how it happened. Activities were good. The carpet on units need replacing and had an odor. Room cleaning was not good. Room size was good

Very disappointed as we did the tours and asked our questions and thought we had found a caring experienced community geared to dementia memory patients. The reality is they are understaffed- not one caregiver to eight patients as we were told, but rather 1:12 patients. Pills were not given when scheduled or not at all. I witnessed a resident throwing a toaster towards a group of patients, another patient ripped a bolted shadow box off the wall next to my wife's bedroom, and a resident was found sleeping in my spouse's bed. All of this within the first four days. We paid a month in advance and left after four days and not even a partial refund was given. I can give a high recommendation to the overworked caregiver that tried to handle my spouse and other eleven residents. The young social activities director was creative and engaged with her daily programs. Good luck to anyone who lands there.

There is a lack of supervision. Residents wander and staff don't know where they are. When falls happened, they don't find out until someone else tells them and staff has no idea what happened. The carpet needs replacement. There's an odor on certain units. The food looks like they just took it out of the refrigerator and microwaved it. They don't follow medication orders when discontinued. The activities are good as well as the courtyard

Arden court has terrible communication. They hide information about the resident in Arden Court to family members. If it wasn't for the Hospice team there would be a lot of issues. It wouldn't be my first pick for a family member to go.

My dad was in his same shirt for three days. He wasn't shaved or cleaned, and had no sheets. I went to ask one woman, but she was sleeping at the desk. We are moving Dad to a place that holds staff accountable.

They use a scent machine to cover up smell from residents but they don't clean the carpet or cobwebs - it's gross. Food is reheated from packages and not tasty or healthy/ nothing is prepared on site- just heated. They allow psych patients in that are not safe to be around other residents and they don't have a psychiatrist willing to work with residents - 2 quit while I was there. They don't check residents every 2 hours when sleeping - someone could be left fallen on the floor for hours waiting. It takes too long to get in and out after 5pm. Way understaffed. The staff congregates in the kitchen and socializes ignoring residents and it's too loud. More could be done to lock the doors when a resident steps out or to prevent other residents from being confused and walking in. Fear isn't handled well by residents. Shots, blood sugar checks and medication is given in general areas which (especially the shots) is not safe and can be scary when the resident screens out or refuses medication. Admin staff chanced over 5 times while my Mom was there and did not communicate or provide info to my moms long term health insurance delaying reimbursements. Management says they told the staff this or that but it doesn't mean the staff does this or that. No accountability. Put in cameras. It's horrible. Background checks on residents not done; psych patients accepted to fill quota or capacity; it's more about the $ and filling the rooms then resident care ; always short staffers

Overall the people were nice, but I did not see much with the engagement staff and people living there. The food looked great, but I just need better for my mom. Again, great people, just not a good fit

Low staff, oversedating my mom, she has fell. Not returning emails or notifying me she sent to hosp twice. Not sending correct info to hosp. Bed with urine, laundry not being done. Night staff smoking close to building so she smells it, night staff rude to her. Overall I'm not impressed n has gotten worse lately. Floor sticky with Gatorade for 5 hours not mopped, sending incorrect bills n not correcting after being emailed.

The biggest problem is they need employees. They are being reorganized. On weekend nights they may have 4 employees working. Just because the staff calls in, does not mean the care isn't still needed. My loved one gets additional help and things have been better. They are getting noticeably better, each week, in a lot of areas.

Overall, a bad experience. All the staff want to do is park the memory care patients in front of the television in a recliner and go do other things. I sat with my mother for 45 minutes and no staff member came in to the common area to check on the patients sitting there. One patient fell and broke her arm. Another has fallen 3 times in 2 weeks. Yesterday, they mixed up patient medications, resulting in one patient receiving a medication he was allergic to. Most of the staff try to do their best, but they are woefully understaffed. The turnover is crazy. I know they say they have the best patient/staff ratio in the industry, but I just don't see it. I have never seen any organized activities for the memory care patients. They do have books and puzzles, and a TV, but they don't have anything truly interactive for the patients. Most of the memory care patients sleep in recliners in front of the television. Plus, if they're sleeping, the staff doesn't wake them up for their medications.

The building may look good, but the staff on 2nd shift were dloor and presued. Saff were understaffed. Frustrated and upset and took it out on my mom. I was told by other family's how she was treated when I was not there.

We only stayed 3 months. After 10 weeks they informed me of a 15% increase in the rent. When we were initially looking I was told 6% once a year. So after only 10 weeks we were hit with a huge increase. The facility and care staff were good. The admin- corporate end not so much.

Their cna turnover is high. Also understaffed. I found that having a strong advocate for your loved one is required. My mom had a stage 1 bedsore and it went beyond stage 4 and died.

What we like the most about Arden Courts is the staff. The staff is dedicated & demonstrates a caring attitude. Improving on staffing levels is of most concern. We would recommend this community to others, but only for residents that need a low level of care, in consideration of staffing levels.

I had my mom at Arden for 2.5 years. She has Frontotemporal-Type dementia (never formally diagnosed) and the staff was unable to effectively care for my mom. My mom chose to isolate in her room, not shower often, rarely change her clothes, and they let her do all these things. I was convinced that my mom couldn’t be helped and that I just had accept that she was difficult…the staff (including the director) pretty much agreed! He told me that they would keep her room open for a short time, as she may not have been successful at the new place. Several of the staff were nice enough, but there was a lack of training (for more challenging residents), that I didn’t realize before. My mom has since been moved to a much more qualified place and it is so much better for her. Night and day difference, and I am very thankful that we changed places. My mom now participates daily and is taken care of. Totally worth the move.

She was filthy with greasy hair and wearing the same clothes for weeks at a time. I wish that I knew to ask about staff turnover before she moved into the Auberge. I now know how important the staff experience level is. They had 100% turnover there. The hallways were clean but her room was filthy. My loved one was injured and another lady sent to the hospital by a violent resident at the Auberge. Many residents left to get away from him. She now lives at [facility name removed] and it is a much better place.

The sales person there is excellent and they did a full press sell on the place. Unfortunately, I haven't seen most of what they were selling. A lot of money for mediocre care. -The facility rarely has enough staff to make sure residents are cared for correctly. -The director isn't aware when people don't show up to work on the weekends and refuses to get agency to fill quota. - food is just ok. Certainly not worth the cost we are paying. Processed Lemonade or processed ice tea with dinner. Water is only offered if someone asks. Unfortunately many don't know to ask. Diet restrictions not always followed. - it is a straightened place but there is a terrible smell throughout. Like a deodorizer covering up an odor. Carpets are stained. Was told in July they were getting new carpet. - bathrooms in room is not wheel chair friendly. - clothing/ shoes go missing. - activities during the day, during the week are great. Weekends are very quiet with what seems like even lower staff.

Our loved one was there for 1 1/2 months. Fell 13 times. 4 emergency room visits from head injuries while under their care. Numerous other residents fell and had to go to the ER. One broke her hip. My loved one had an obvious thumb fracture that took three days to get c-rayed in their facility. Their doctor never gave results of the x-ray, even after I left several messages. My loved one went two days without her medication because their doctor would not return calls to refill her meds. I had a meeting with two administrators midway to voice my concerns and never got any response afterwards. Showers weren’t being given. Dentures got lost. Clothes from other residents were mixed with my loved one’s. Clothes were lost. Personal pillow was lost. TV shows were always wildlife killing other wildlife for food. Staff in a corner of the room with AirPods in both ears and on a computer, not paying attention to residents. Blood from a fall remained on the floor for three weeks.

My parent was admitted to order court and had an order for a low sugar diabetic diet. The staff consistently gave my parent the full sugar dessert after lunch and dinner. When I mentioned this, I was they only gave him A small piece so they don’t feel left out. They were given full portion, no wonder their blood sugar was awful while a resident there!