Priority Life Care

Does not provide adequate nursing care for mom's current needs.

The staff is wonderful. They are working with us on price, and the price is fair. Overall I think they are pretty good. The food isn't great, when I've eaten there it's been fine, I think the cook recently changed. They were extremely helpful and nice. They explain everything, I didn't even have to ask a bunch. The communication is very good. There are two sets of couples that live on the site, and know everybody and they are the managers. I really like it there, they are clean and friendly and the residents are friendly.

We toured this community when we were looking into options for my loved one. This was a very nice looking community, it was very clean, it looked nice, and every seemed very friendly. This would have been my top choice, but we were specifically looking for a community that had a hoyer lift. One very handy service they provided was that at the time of our search my loved ones were in VA and couldn't be here for the search, but Elmcroft was able to conduct their care assessment at one of their facilities in VA which would be applicable here.

This is an up-scale feeling facility. The community areas are well kept and gracious in atmosphere. The apartments are just large enough, and take safety into account. The showers are walk-in, with plenty of handrails. Signaling devices are in the bath and bedroom, and tenants wear one around their neck. Residents use their own furniture; pets are allowed. Meals are tasty; alternative meals are offered. If a resident doesn't carefor the choice they've made, they are given other options. All meals are taken in the dining room, with aides accompanying those residents who need ambulatory help. Laundry is done one person at a time. There is a safe and a locked drawer in each room for personal treasures. Hair cuts can be purchased, as well as TP, candy, stationery. There is an exercise room, games and religious services scheduled, outings to malls and restaurants and bus service to medical appointments. I've never met a friendlier staff; they are always polite, caring and concerned. Call buttons are answered promptly, and personal modifications in schedules are cheerfully made, such as changing a bed time or shower time. We have only had glitches when it comes to the medical care that Home Health and the staff nurses provide. Sometimes messages aren't passed on to other staff members, or conflicting care is given. Buses to appointments are dependent on the number of people on the bus and where they have to go. There is no guarantee that the resident will get to the appointment on time, or that the bus will be available to pick them up immediately when the visit is over. But the staff is vigilant about looking for indications of sores, rashes, loss of appetite, or any sympton out of the ordinary. They have voluntarily done personal errands, and helped with cell phones, mail and treats. Seats are assigned for meals, but observation of the interaction between residents may result in a new seat being offered. The residents do seem to take care of each other at meals and games; I don't see much visiting between rooms.

Great place and wonderful people. A larger facility with lots of room and many gathering places for socializing.

It was an impressive place, and if it was one level, we would have considered it more. They don't really seemed to be focused a lot on assisted living; they are more for independent living. They do have some support for assisted living, but as soon as you start saying that you will make allowances for someone, you know that the staff aren't going to be as attuned to your loved one's needs.

Really liked the facility and Tiffany. Not sure if a 1 bedroom is big enough for mom and it's on the 2nd floor. Mom and I are discussing.

It's working out really good. Everybody so far has been wonderful. We have nothing to complain about. They have a lot of activities. My mother hasn't complained about the food, she seems satisfied with it. We like the way it's laid out, and it's all on one floor, everything heads to the lunchroom.

It's a nice looking place, and clean. The staff are nice, and the rates are affordable. The activities look alright, but nothing impressive, and my loved one doesn't participate much anyway. My biggest complaints are that it feels very understaffed in the evenings, and the food service is terrible. I've spoken with the director about changes I'd like to see, and I feel like I've been heard, but so far not much has improved.

It was a nice looking building, one of the newer places I saw, but the rooms were very small. The attitude of the staff was also a big turnoff, the residents were treated more like numbers than people, no real warmth or caring there. Also they were very bad about nickel and dimeing for every little thing, the costs could really skyrocket depending on what sort of care you were looking for.

This was the community we had decided on for my Mom, although she ended up going down a different path and did not move in here. It's a nice clean place, and the staff were friendly enough. The girl we spoke with from marketing, and who gave us our tour, was very very nice. It could have used more activities, and the staff could be more personable, but over it seems like a very good value. Nice rooms and a good amount of care for the price.

We really like it here. They do have two levels one is assisted living, that part, the upstairs is very well kept, downstairs is memory care and is about a 3 in cleanliness, there is room for improvement. Their all very friendly very helpful. They do a lot with the residents in the memory care department. The food is good, I've never tried it but some of the visits have been during meal times and it looks delicious and they do offer snacks. Possibly communication could be improved I don't know if it's just now, where they have been adding to the staff and Where residents in the memory care in room such and such room to such and such who the coordinator will be and we got a letter of who the coordinator would be and how we preferred to be communicated with either via telephone call or email and I filled it out and sent it in and I haven't heard anything back so communication with the coordinator could be better. The overall sense of the facility itself with the cleanliness upstairs, along with price and location is what really made us choose this.

So far so good. They aren't crazy about the food the staff is wonderful, my husband tried the food and liked it. Their complaint is that they won't make over easy eggs because of a risk of Salmonella.

Good assisted living facility. We almost placed my mom here. Only didn't because it was farther away from where I live. Nice, clean, residents seemed happy. Not a place for someone with moderate to severe dementia though.

My dad is in independent living so I'm not too sure how the care is. I know my dad's neighbor took a fall and he said the life line never came. He had a fall the other day and he said it was 35 or 40 minutes until the got there. I called them on it and they said it was only 8 minutes so I'm not sure how long it actually was. Overall I think they're friendly people, it's a nice place and it seems pretty clean but I do have my concerns with their life line program.

I like Elmcroft's layout, It seemed more like a home to me with large gathering areas that a resident could sit quietly in and still interact with others. The staff was very helpful and was welcoming even though it was a difficult time for me and for my mother.

We had the room all set up, and the people and the facility were excellent. Everything looked very nice.

It's a pretty good place, a lot of friendly people. The food could be a lot better and the activities could be better, more. They really don't have a good variety with food and the preparation of the food is not what you'd expect, a lot of people have complained about the food. Last night they served macaroni and cheese for dinner with crumbled bacon on top and you couldn't taste the cheese, they're cutting the corners on some things. Some things are very good, every once in awhile you come across something good. The activities are kind of sparse, all day today really there's nothing going on. In the last couple of days all 3 things were canceled and nothing was really scheduled for this afternoon, so that needs to be improved on.

My dad was there for maybe 6 months. It's a nice place. It's extremely nice and clean. It kind of felt like you were in a hotel as opposed to a hospital or something so I would definitely recommend it to other people. They have the different levels of care. My dad required a little bit more care before he passed aways so it was good that they had that.

I was impressed with what I saw. I knew people there and I was impressed with it. They had the cleanliness and it seemed to have a lot of different activities for the patients there. It seemed like everybody was doing something at some point. They kept them engaged in something all day. It was a clean place. They were very frienldy and cost-wise it was more affordable for the quality and the types of services, I believe, than any of the other senior citizen programs that I visited.