Priority Life Care

Everything seems to be going smoothly. We are in Chicago, my mother in Pensacola so we really rely on the staff there at University Pines to take good care of her. We are very happy so far.

My Father is very happy with the Crossings at Riverview. He has put on a little weight since he is eating better and has company during his meals. He has easy access to physical therapy and doctors most of the time. My only disappointment is the lab shows up during the wee hours of the morning and wakes people up to take blood and the regular doctor doesn't have the most dependable schedule. The overall service and care for the residents is so good that I can live with a doctor that isn't as dependable. This place is spotless and absolutely lovely. It has pleasant decor and is very roomy and is well kept. I like that it isn't very noisy and everyone looks happy and not like they want to leave.

I have been living here for 14 years. During this time I have seen a lot of changes. The Pines has a bright and cheerful environment....feels comfortable...just like home. There are lots of activities and outings that are planned during the year. Just a few weeks ago, we were treated to a baseball game and provided with a free lunch by our sponsors for the day Trinitas Christian School. Great fun. I have been making stuffed bears with donated fabric along with other residents for the past 10 years. We donate these bears to a local children's hospital so that when a child has to go to the hospital, they may be comforted with a new toy. I also play hand bells with a number of other residents and sometimes we go to other retirement homes on the provided transportation and play for them. Some other activities are Bocce Ball and exercise with [name removed]. Oh, and don't forget bingo. If you need to go to a doctor's appointment or some shopping near by, you can arrange it with [name removed], our bus driver. It's a great place to live.

My mother was in this facility for two years and she would still be there if the management hadn’t decided to remove the managers from the premises leaving no security at night. The administration and nurses worked with me to keep my mother there as long as possible and helped in every possible way to find solutions to her deteriorating health issues. I would like to thank the staff for their caring and exemplary kindnesses to my mother and our family. My only wish is that the facility had an assisted living wing. Thank you so much The [names removed] families

Elmcroft has been the best place for Mom. She is very happy there and the atmosphere is that of a happy family. Staff is very caring and responsive. Thank you for your loving care of our Mom!

Mom is settling in and is enjoying the activities. They are having some help issues in the kitchen so the food is not always the best. The staff are very nice and willing to help. The new administrator is awesome. The community has beautifully kept grounds and the building is well maintained. They have call buttons for the residents. There is no one on site in the evening. I would recommend this community.

This is a beautiful community. The staff I met were friendly and helpful. This community does have a smaller community for dementia and alzheimer's care. We would have chosen this community if they would of had an opening.

We toured this community. We liked the staff. The community seemed small and we did not want a second floor for my mom. The menu seemed appealing. And the list of the activities would been helpful for my mom. Families should consider a tour of this community for the care of a loved one

This is a nice community, and my mother is doing well with her move here. They have nice staff at this community, they have been very friendly. I know she is safe, and in good hands at this community. They do a great job with keeping everything nice, and clean. This is a community I would recommend, it is working out well for us.

I feel like my mom is getting excellent care and living in a top of the line community. I like the meals they serve it has an even amount of starch, meat, and vegetables with no long wait time. I was impressed with the brand new, immaculately clean, and 6 resident to 1 caregiver ratio community. I have a little concern since the activities director has quit. They are using one of the resident helpers but I don't think that is a good idea. I would move in myself and recommend other to the community.

My mother is receiving healthy proportioned meals. She has been engaging a lot with the other residents in the community. So far, she absolutely loves this place the staff are all attentive and they have great communication with her and the family. One of my concerns is that the maintenance personal have been taking long trying to fix something that my mother has been needing.

My in-laws recently moved into University Pines and they love it there. The staff are very caring and helpful. Great place!!!

I had nearly lost hope in the entire health care system for seniors, then I had the good fortune to meet the folks at Elmcroft of Chippewa! The "situation" for both of my parents was a bit complicated, but the staff at Elmcroft worked with us to find solutions to all of "the issues". They truly understand the issues associated with dementia and aging, and they CARE about their residents & the families of the residents.

So far the experience with Elmcroft has been excellent. All employees encountered have been friendly, courteous and most helpful. My relative is settling into the Elmcroft lifestyle very well. The room is spacious and the food is great! So glad we chose Elmcroft.

My mom loves this place!!!

There's a couple minor things. But overall, very satisfied.

Elmcroft has a welcoming atmosphere. The staff is nice and they seem attentive to the residents. The facility itself is clean and seems well kept. So far, we haven't had any major issues or complaints with the facility or the staff.

Regency is a nice facility and it is always clean and seems to be well run and maintained. The staff is professional and friendly. There are plenty of activities for the residents and the food is also pretty good.

I have been extremely pleased with my Mother's experience at Elmcroft!! The staff has bent over backwards to make her feel welcome and at home. The food is excellent---the chef called on her personally to ask her food preferences and to ask how he can improve on what his staff is doing. She can get her hair done on Thursdays (in-house) at a very reasonable price. She can have some of her medical tests done on the premises. There is a medical transport if there's a doctor's appointment. There are many activities and social gatherings such as ice cream socials and a Super Bowl party. Mom has a large, private room with a large bathroom. The bathroom has a large walk-in shower, shower chair, and hand-held shower heads for easier bathing. This is a wonderful service. I am truly grateful ! !

Things are going just fine at University Pines. The staff is nice and compassionate. The facility itself is nice and clean. The residents seem to be happy and well taken care of. There are a fair amount of activities.