Pacifica Senior Living

ur mother was a resident here for 9 years - assisted living for 6 years, memory care for 3 years. We were assured skilled care would be available as more services were needed, however when that time came, we were turned away and forced to find care in another facility. We were told they were not accepting "new" patients in skilled care - this had not been shared with any of the current residents at the facility. Residents found this out only when services were needed. While a few staff members are good, most are rude, uneducated and lack the skill set necessary to deal with this vulnerable population. Most care very little about residents. Third shift staff is extremely lacking - this can be a very active time for dementia patients. It's worth noting there is no nurse on staff. If a nurse is needed, the resident is forced to seek care outside of the facility. Administration is cold, distant and lacking empathy. Pacifica is a west coast based business - this is the first, and only, facility in South Carolina.

My loved one was only here for 6 days and we ended up moving her out because the staff was incompetent. We were expecting the staff to be able to take care of her and it was just a mess. One night, there was only 1 nurse running two or three buildings. It’s also really noisy at night and some of the residents even smoke inside. There was even one nurse who had the flu and then continued to come into the room to help my loved one. I would not recommend this facility to other families.

Pacifica is a wonderful, affordable place for you family. I have placed both my mother and older brother here. It's clean and well maintained. The staff is friendly and treats us like family. The executive director, [name removed], is amazing and is able to walk the line of being professional yet compassionate. I can't recommend Pacifica enough!our first hand experiences really help others. Thanks!

Pacifica Fort Myers has been under new ownership several times in 17 years. Poorly trained staff, under staffed, lack of attention to details promised. My mother was there for three months. Every visit was worse than the previous visit. Meals were inadequate and always cold. There are no activities. Management never to be found. Residents wander the halls daily. The TV on all day. I do not recommend this place. But I do believe they take Medicaid.

An assisted living studio rents for $2495. I was charged $3848. They refuse to refund what I was overcharged. A dishonest company.

We had our family member there for a short period of time. The food was loaded with carbs and covered in hot sauce and lukewarm several times I had to heat it up in the microwave myself. Three different executive directors in 6 months. The caregivers very young 20 years old all the way to 78 years old. We had different caretakers in our Cottage everyday. Several caretakers would work for a couple days then quit. They only make 9.50 hourly rate is all they make. As one caregiver put it you get what you pay for it's pretty hard to motivate a minimum wage worker to change a diaper. Sometimes the entertainment director would put scrubs on and pass out pills when they were short which is often. Overall I have to give this place no stars. The communication is criss-crossed. the staff is absolutely miserable from the executive director all the way down to the dishwasher. The caretakers should be well-trained and that's the company responsible to have qualified staff on duty which they are negligent the training that is offered is a couple days OJT following around another caretaker that has only work there for a week or so. Take your family member somewhere else. And that is the truth.

Recommend another memory care facility. Saw a number of communicative and vibrant residents move into this community and decline within a short amount of time. I understand this is a horrible disease; however, these residents were promised a healthy and caring environment and that is not being provided at Pacifica Peoria. The following are just a few of the situations that we encountered with this community that continues to win awards: - Pest control issues including multiple BEDBUG outbreaks - Improper transfer of immobile patients (to the point of resident pain) - Residents shared toothbrushes due to resident's individual hygiene products not being properly maintained - Poor room upkeep - inc resident bathroom - Constant change in management (at least 5 changes) - Inconsistent staffing (caretakers limited interaction with residents) - Some developed relationships where residents referred to them as their bosses.

Recommend another memory care facility. Saw a number of communicative and vibrant residents move into this community and decline within a short amount of time. I understand this is a horrible disease; however, these residents were promised a healthy and caring environment and that is not being provided at Pacifica Peoria. The following are just a few of the situations that we encountered with this community that continues to win awards: - Pest control issues including multiple BEDBUG outbreaks - Improper transfer of immobile patients (to the point of resident pain) - Residents shared toothbrushes due to resident's individual hygiene products not being properly maintained - Poor room upkeep - inc resident bathroom - Constant change in management (at least 5 changes) - Inconsistent staffing (caretakers limited interaction with residents) - Some developed relationships where residents referred to them as their bosses.

STRONGLY NOT RECOMMENDED. Recently purchased by Pacifica Senior Living. My father, 93 yrs old, has been a resident for going on 4 years. Now Pacifica is now charging him an additional $1,500 a month for "AL Care" they do not provide. We refused to pay. They are evicting him. State & ACHA complaints are pending.

I did not like this community. We found a mouse in his air vent. The staff were rude and not helpful. The management informed us that he was injured in his wheel chair that he did not have. They did not follow up with family on the care that he received after being in the hospital. They lack communication. My father was not placed in the correct area of the community due to he was able to do alot on his own without assistance. I would not recommend this community to other families for care.

It was incredibly dirty and depressing. Every area I toured including the reception area was visably dirty. Ceiling lights were burned out in several of the main areas. I couldnt imagine leaving my parent there.

Management is out of touch with the needs of residence and staff. Can't have a successful senior living facility when the emphasis is on the bottom line profit. Management is lacking and understanding of needs of residence does not come first.

Hello everyone PLEASE READ MY REVIEW. In this place Everyone seems to be nice. Except the SERVERS they are always complaining about the residents they will treat your loved ones they will scream at them, and talk bud things about them.

RUN AWAY! Do not even visit this location. We toured on December 18, 2015, loved the place, gave a $2000 refundable deposit on December 19, 2015. We were told the location did not have a state license yet but would have it by the 2nd week of January 2016. Our deposit check was cashed on December 21, 2015. We were told by Dwight on January 6, 2016 to give our 20 day notice at my dad's current Independent Living home and that he can move into the Meridian on the 30th of January 'no problem' January 11th is where it all started to go down hill, the Meridian started playing games with the required paperwork. First they needed a doctor statement, we provided, then they needed his current home health provider statement we provided, then they started to claim 'concerns that they could not handle his care'. On January 13th during a call from us, calls are always from us, there is no return calls from the staff at The Meridian. [name removed] informs us that they will not accept our father because he takes anti-depressants. [name removed] has probably the worst customer service of anyone at The Meridian. She will roll her eyes in front of you, she will whisper under her breath in front of you, she will make you fell very uncomfortable about your experience. January 15th, my family has a meeting with the RN,[name removed], to discuss our father's care because at this point we still truly believe in The Meridian, we believe in the care they can provide, we believe in the concepts they have. [name removed] explains to us that [name removed] should not have said what she said and that 'some people do not belong on the phones'. We left the meeting feeling more confident in The Meridian. We were told that the State's inspection was scheduled for January 25th, then it would be 21 days after that for their license to be issued and dad could move in. Since it was clear that their license was not going to happen till into February, yet my father had to be out of this apartment on the 30th as it was already re-rented. We booked a hotel for him to stay in with home health care hoping it would be temporary till the Meridian receive their license. January 22nd again, us calling them because we have heard nothing for another week regarding their license or my dad's acceptance. Spoke with [name removed], we are informed that they have decided that our father's care is not above their scope or license and that they would love for him to move in. Oh pure relief on our part, we are so glad that this all worked out, or so we thought. Because our father needs to be out of his current place on January 30th but The Meridian will not be ready for him to move in right away, we plan on him moving into a Hotel and we speak to Kimberly [removed] on January 22, 2016. We ask if we can move his stuff into his apartment with The Meridian to avoid getting storage unit. She says yes as long as we sign the lease first. January 26th us calling again speak with [name removed] to schedule an appt. to sign the lease so that we can move my father's stuff straight from the U-haul into his apartment. She informs us that she is not available to sign the lease till February 1st. We ask how did the inspection go, she says it is not till the 27th January, so again misinformation. I show up at The Meridian at my scheduled time to sign the lease on February 1st with [name removed], have the U-Haul so I can move everything out that day and get it returned to stop the $40/day rental fee. Right off the bat[name removed] is appearing rushed and hurried, like I just stopped in. She starts to refer to my father has 'him', or is that him, very rude and in a derogatory way. She asks why I thought it would be ok to move his stuff into the apartment, 'where did you get that idea?' I explain she told me. [name removed] then says that the Nurse needs to do an assessment on my father before I could sign the lease, could I get my dad in for the assessment now, the agreement that I signed when giving the refundable $2000 deposit clearly stated that once the nurse assessment is done you will only be entitled to $1500 refund, you loose $500 right away. I start to realize that something is going on, it has felt for a while that they were trying to get us to cancel, and that all of the hoops that they were putting us through was to discourage us, maybe they over booked, maybe they just needed everyone's $2000 deposits for operating cash I do not know. She then informs me that they failed the state inspection on January 27th and that it would be a couple of weeks to fix the issues, get another inspection scheduled and then another 21 days before anyone can move in, so another minimum of 6 weeks. At this point I knew that we had to cancel and start over finding a new place, how discouraging. We gave our official cancellation on February 2nd and requested our full $2000 refund as we did not do the nurse assessment therefore we were contractually entitled to the full $2000. We were told that the refund would be to us in 2 weeks, that seemed reasonable. Today is February 24th still no refund, over 3 weeks later, we have had to give another $2000 deposit at a new place. We have called The Meridian 3 times in the last week asking for the refund and each time get a complicated excuse, excuse is all it is. I have no faith that this refund will ever happen and i will have to hire an attorney if I don't just give up first. We have been informed by other sources now as well that The Meridian has been trying to get their license for over 9 months and keep failing their inspections. There is no phone number for the corporate office on the Pacifica Senior Living website which is the parent company of The Meridian. [name removed] today did give us a number for the person that we are to talk to about our refund check at the corporate office, but wouldn't you know, it is not the right person's number. This has been a very frustrating process and a waste of a lot of valuable time and A TON OF MONEY. Do not be fooled by the 'Sales pitch' of this place, yes it is gorgeous, yes it sounds like a great concept, but I doubt you will ever get to move in. Then you top everything I get an e-mail from [name removed] today asking me to submit a review to the Senioradvisor website for them as well as other social network sites, why yes Kimberly, I will gladly submit a review, here it is, I will be going to the news stations and placing a complaint with the state Department of Health as well.

I have been involved in many decisions for skilled care facilities for loved ones. I have worked in many care facilities as well as served on my local Ombudsman committee to investigate senior facilities. Going into this facility, we thought it was the best decision for my mother as a decision was made quickly upon her release from skilled care rehabilitation for a surgically repaired broken femur. This is the case for most families when loved ones cannot return home after a traumatic health event. The room was spacious and the staff was warm and welcoming during the initial tour. Upon moving in, everything changed. Less than adequate staff/patient ratio with only 4 medical staff/1000+ beds. Even though her apartment was right next to the nurses station, she was left unattended for hours on end. We paid additional money to have her checked every 2 hours. The facility was aware she was a fall risk as she was still recuperating from her surgery. After 4 falls, the last one left her with a fractured vertebrae in her back. In extreme pain and now confined to a wheelchair, my mother is a mere shadow of what she was upon admission in just 2 short months. When her demeanor changed drastically, we suspected a UTI. It took them 2 weeks to get a urinalysis to confirm our suspicions. Even at that point, my sister had to step in to help them collect the specimen because they were unable to. Her dementia has advanced more quickly due to the pain and infection she suffered [removed]. Their lack of concern and care is unfathomable for an assisted living facility. I know Brookdale is a huge conglomerate but they need to pay more attention to the patients instead of their stock price because all lives matter. What looks good from the outside and upon initial tour of the facility is a deception. Do not consider this facility if you care about your loved one.

Management and sales department are lacking with no leadership and no creative ways of making this a home and not an institution. I need a place that cares about my parents and not about how quickly they can fill the facility.

My first hand experience is that the new administrator does not follow the rules.

The worst place you can send a loved one....they lie about every thing. Do not have enough help, or help is lacking all kinds of training. The top people have left and the place is dirty and stinky. Ir T is a discrase of how the place is run!!

This place is no short of a cheap motel. They charge way to much for the that hole in the wall. Went for a tour and the whole time we could hear residents complaining about something or another. Dirty rugs, smells of urine and the sales people were lacking on information. If you have an aide for your parent, they are not allowed in dining area, no one is allowed on cell phone during meals and many other restrictions making it more like a jail than a home to put your mom or dad. Worse place ever!!!!!!

The care given at Emeritus at Skylyn Place is terrible. Crucial medicine was not given to Dad the first 3 days he was here. I did a better job taking care of him at home. We gave the staff all the information they needed to take care of him but they would never follow up on it. I would not recommend this facility. Dad only stayed here 2 weeks and we decided it was best to take him out.