Pacifica Senior Living

We were disappointed in the way we were rushed through our tour. It felt as though they didn't want us to take too close a look at the facility. I would not recommend Villa Bonita to others.

Staff is overworked and underpaid. Cost per month is overpriced. Food is not so great. My mother lives here and every time I go visit, she is wearing some other residents clothes. When I visit, I overhear the staff gossiping and complaining loudly and in front of the residents. There's never any activities going on. All residents do is sleep in the TV area. So many different caregivers coming in and out and not one could answer questions regarding my mom. If things don't improve, I will be taking my mom elsewhere.

I do not know how the other sections are but unless your loved one is more or less catatonic or can walk around but is completely out it DO NOT put them in vistas east. The only up side to the place was the staff. They were all very nice and kind but medically they can only do what they are told by the doctors which we never saw. My mom practically had to contact the director and complain that the doctor never contacted her regarding my dad's care. You pay a lot of money to have them warehoused in a big room where so they can be "watched". There's 1 tv that even if you wanted to watch it you couldn't here over the noise. The food was edible but more likely cold by the time they served it. I had to ask every time for a bib so Dad didn't get his shirt all food stained. Many times I had to request that they put a sweater or sweat shirt on my dad because he was cold and several times he didn't have socks on and when he did they weren't his or they were mismatched. Medically speaking, He had a brain injury but was high functioning (chatted with us, new who we were, enjoyed watching tv and going for strolls with help) and a suprapubic catheter. They drugged him so he would sleep most of the time instead of being "rambunctious" They treated him for a severe uti with an iv without consulting us. They couldn't get it in and when they did he pulled it out (which we told them he would). They turned him black and blue with this but yet didn't address his high levels of co2 until it was too late. Sent him to a pulmonologist without telling us but fortunately he sent Dad to Scottsdale Osborn. From there he went to hospice which was a WONDERFUL for him to spend his last few days. My heart breaks when I think of the time we wasted having him at SVS. Save your money (because you'll have to pay extra for a sitter if needed. They don't tell you that in advance either) and your loved ones comfort. DO NOT put them here. This whole experience made me want to open my own group home so elderly loved ones can be treated they way they SHOULD be treated when they can't live "at home".

Smelled like urine and all the people were strapped to wheelchairs. Reminded me of the old fashioned nursing homes my grandma was in 30 years ago. It was nasty. I didn't like the set up, granted we are in Florida, but it was not self contained. You would have to be exposed to the weather to get between buildings and it seemed like you'd get hit by winds and heavy rains. I was not impressed one little bit.

Had a Horrible experience with them in the past

Too expensive!!! Would be about $7000 for both parents + $6000 admission fee ($3K ea.)

Studio very small, no kitchenette. One berm starting at 3000, out of budget range.

Old, dated and smelled odd. No walk-in shower. Only 1 bedroom units. Very old residents.

Horrible. It was just dingy and depressing and the halls were dark and narrow. It was very, very, very institutional. Everybody had a sad face on. There was no interaction betweent the staff and the patients that I saw.

Not too clean upon entering the lobby, does not even give a clean appearance inside. very dismal, Plus the fact they require $5,000.00 upon signing a contract. Definetly this is not the place for me.

Scary and Depressing. NO!

We moved my Mom into Emeritus of Hemet last October. When she moved in she was able to walk on her own and pretty much care for herself. She did need help with medications which the med techs screwed up right away. My mom is on a blood thinner that requires frequent blood tests. The med techs weren't waiting for the test results and doctor's orders, so her Coumadin level got dangerously high. We probably should have moved her out immediately, but I thought it was going to improve. It did not. My mom fell in the bathroom and fractured a vertebrae in her lower spine in January and became bedridden. My mom does not hear well and when she would ring for help the aides would call her back on a speaker which she couldn't hear. So she would be left to lie there and yell for help -- which of course the aides resented -- and would complain to me about it. I felt my mom was neglected, mainly due to not enough staff. There are only two aides for 15 rooms -- many of those clients in wheelchairs. Frequently there is only one aide -- and they are expected to run the vacuum and do other cleaning as well as take care of the clients. My mom was in severe pain one night and the med tech refused to give her any more pain medication (my mom's prescription read "every 4 hours as needed") and for some unknown reason they were making her wait 6 hours. They didn't call the doctor, or even the "wellness nurse" that's on staff. So my mom insisted they call 911. When I called the doctor later that day my mom's prescription was increased. What would my mom have done if she didn't have someone that was checking on her all the time? If you are looking for a $2,000 room and board situation, with food that is out of cans (no special meals or special requests -- even though that's what they tell you when you're looking at the place), and you don't need any help, then perhaps this will work for you. But if your elderly parent needs a little TLC look elsewhere. The director is often not available. I made an appointment to meet with him, my mom's doctor, and the wellness nurse (after another very serious medication screw-up) and the director didn't show up. He had a "family emergency", which I understand can happen, but I drove an hour to be there and he didn't even call me to say he couldn't come, much less offer to reschedule. When they increased our monthly bill from $2,800 to $5,000 I called and left a message to speak to him and he never called me back. When I gave notice that I was moving my mother I did not receive one phone call from him, or anyone on his staff. My mom's first name is GEORGIE and when I came to see her after she moved in, they had made a nameplate that [removed] GEORGE. They didn't even know (or care) what sex she was. When my mom was in a nursing home after her injury for a month (and still paying the $2,000 rent at Emeritus) the director said he had sent a get well card and that they "usually" visit but he had been too busy. And yet when asked, he didn't even know which nursing home she was in, and guessed wrong. They didn't send a card -- another lie. This is a FOR PROFIT corporate business.

I would tell others looking into this facility to run away. They were not properly staffed at all and when we went to tour there were no covid protocols.

The community lied to us initially; however, they redeemed themselves by returning all the fees to my loved one. The apartment wasn't ready for when my loved one was ready to move in, and then the community didn't have a key to the apartment. There was no heat in the apartment, and this caused my loved one to get sick. The hot water heater was being replaced as we were trying to move in. Our experience was one bad thing after another. We moved my loved one out after a short stay due to the poor experience.

Alta Vista smelled like urine when you walked in. There were a lot of people hanging out in the hallways in their wheelchairs looking like they were going to drool on themselves at any moment. It was sad.

Meridian at Westwood was so depressing. The facility was very outdated in its décor and amenities. The dining experience very open, but it wasn't decorated and inviting, just empty. Cleanliness was almost non-existent. The room that they showed us was a room that never got touched. It was damaged and there were holes in the wall. And they showed it to us as if they were not concerned at all about its condition.

This place is awful. The food is not good at all and there are not activities. Bingo is the only activity that they have. I would not recommend coming here or sending your loved one here. There are mice, rats, roaches everywhere. The staff in the dining area are very nice however, the food is horrible and they do not allow you to opt out of the meal plan.

I would not recommend this community to others. The management in the community does not know what's going on and they did not follow through with things that we asked them to do. They over-ordered medication after I told them not to and lied to me about it. Their billing is incorrect and they tried to charge us for rent when he was not there.

Chesapeake Place is not staffed or managed to take care of it's residents. Our beloved family members and most vulnerable. If you care for your loved ones, do not consider this facility.

My mother had come to this senior living place about 5 or 6 years ago. It has changed drastically that has nothing to do with covic19. Your company told my mom that she would be in quarantine for only 48 hours instead she was quarantine for 10 days. That was a direct lie to my moms face. Also the people forgot my mother had to eat too. My daughter called them 3 times to tell them they forgot about feeding her. It happened again the next day too. The staff are unfriendly. They wear their proudness on their shoulders, which need to be knock off at times, which is inappropriate. After my mother was there for about 2 days she called my daughter to pick her up. This is in California and we live in Washington. It wasn’t a very good experience. I would steer away from this Pacifica Hillsborough in Chino California