Pacifica Senior Living

Excellent tour guide [nae removed] and very impressed with the renovation.

Overall this has been a good place. There's a variety of people who live here, as far as ethnic diversity, single men and women, as well as couples, also veterans. With over 100 residents, they make an effort to provide meetings or activities in smaller groups to encourage social distancing. They have a suggestion box for the residents, as well as a weekly meeting with the director to update the residents and allow them to voice any concerns. Within the last few weeks, there has been new ownership and management, and things are definitely different. There is a cleaning crew that comes in once a week to clean the apartments, and for a while this wasn't happening (not sure if it was related to Covid). And a lot of the residents rely on that help. On the 2nd floor specifically, I've noticed a very strong urine smell. The rest of the building smells okay, nothing noticeable one way or the other, good or bad. The food was good to start with, but after a while it's the same menu recycled. They might repeat a dish once within a week. Overall it's been a really great place. There are a lot of resources around it - two markets, a gas station, an Ace Hardware, a Dollar Tree, some fast food, some sit-downs, a Goodwill, a Rite-Aid. So they're pretty centrally located to businesses in the area. But they're about 10 minutes away from a freeway.

The tour was very good. [name removed] was very good at presenting rooms and activities.

For awhile due to the pandemic they activities were limited but they are now starting to bring them back.

We chose Meridian at Westwood because of the convenient location as well as the cost and the features that the facility has to offer. The room sizes here are good. They are good with communication, they email us regularly about what is going on. I would recommend to others looking.

With the Changing of staff, seemingly constant, Pacifica has still maintained an ability to serve most of the residents well. My congratulations for selecting [name removed]. Her demeanor is one of confidence and ability. I continue being impressed by [name removed], [name removed], [name removed], [name removed] and [name removed] of the kitchen staff and impressed by housekeeping attendant [name removed]. She brings Joy to her work.

Doing the best they can during pandemic!! Excellent help.

I would like to acknowledge [name removed]. As a business manager/human res. for the work that I see get done along with [name removed] you will not find a better employee than her. Especially through this whole transition period from Five Star to Pacifica. Not an easy job.

I am able to go stand at her window and talk to her that way, but we have not been allowed inside the facility since she went in here but they are talking about in person visits soon. They have been taking very good care of her with what she needs and she seems to be content. Communication has not been the best, it is hard to get a hold of people on the phone and it is hard finding out what is going on and how she is. I think they need a telephone in the memory care center to where we can get a hold of someone. They have an fantastic activity director and she has been my main point of contact and she is wonderful. They have been recently bought out by another company and April 1st is when the new ownership takes place so we will see what happens.

We chose Atria Rancho Park because what you get for the price. She is in non assisted and they were able to provide what she needed. The apartment sizes here are good. They have been really good with communication, they have opened up an app and they put the information in there. If they take her temp or anything like that, it shows up there and has bulletins with anything going on. I am not sure how it is on the inside, but it seems to be a good fit for her. I would recommend to others looking.

We chose Hollywood Hills because there is no comparison to others based on what they offer, they really stood out to me. We have had some issues with communication, there have been times where the residents are quarantined and they are not telling them when they can get out. Now that they have all had their vaccines it has been fine, however they have not been able to say when families are able to come visit inside. One thing that also keeps getting complained about is the wifi service. Other than those issues it is a great facility. I think with their new chefs they have been very accommodating and if a resident doesn't like a meal they can request another one which has been very nice. I would recommend to others who are looking.

Staff is very helpful.

Staff was great.

Great staff.

Staff was awesome and helpful.

From my experience, people are very friendly, and they seem to be doing a very good job. It's a good place to take your loved one to get the best possible care. Externally the property looks good, but I couldn't tell you about the inside since we're not allowed inside for visits right now. Again, the staff I've interacted with are excellent, very friendly, very kind, and very easy to talk to. They answer any questions you have. I can't complain, we're getting good service at Pacifica.

Due to the covid restrictions we have not been able to go into our loved ones room so its hard to see if her phone is plugged in or mail is getting opened. However, we do get to do window visits and the grounds are very clean. We really like the people there the staff members are wonderful. The director is great, and the guy who answers the phone is always so sharp looking and professional. We have not met a staff member yet who has not been nice.

Make sure you know who your contacts are in the community. The communication between the staff and the family is good they did a great job keeping us informed. The head nurse is very knowledgeable and does a great job communicating. I would recommend this community to others

Love living at the Pacifica. My apartment is very comfortable and having a balcony is a plus where you can sit and enjoy the sunshine. The staff is great, pleasant, helpful. The activities director is fabulous, each day he has many things to make the day really enjoyable if you want. The food is the only thing that could be better.

We chose Atria Bonita because of the value for what you are getting, it is great. She gets weekly room cleanings, activities, etc. for a pretty reasonable price compared to others places that we looked at around town. I would recommend them to others families looking.