Pacifica Senior Living

Cooks do not know how to cook. Most food is not good, a lot of repetition. Poor quality of food.

I thought they were from what I saw I would recommend the community. The staff are accommodating. My loved one was safe and they made sure the residents didn't leave the community. I was only able to go to my loved one's room due to the pandemic protocols.

It is something to check out. The friendliness of the residents and staff stand out. Other residents always have something positive to say about the community. The staff are accommodating for the residents and families.

Pacifica Senior Living Spring Valley fit the needs that we were looking for for my mother. I do think that the administrative staff could use improvement on communication and calling back. Overall everyone is very friendly though and I would recommend them to others looking.

We toured The Palazzo and it is extremely nice, it feels like you are walking into a hotel lobby. There is nothing negative to say about it, it was just more expensive than what we were looking for. We actually know 2 ladies who live here and are having a good experience.

We chose Pacifica Senior Living at the time due to the value for the money, they were a lot cheaper than others that we looked into. Also the location was nice for family. The room sizes here are a little on the smaller side, they are in a studio apartment. They have recently changed management and the new management seem to be more responsive. I would recommend them to others who are looking.

The place was newly renovated and cozy. My mom is a little hesitant though about the idea of split studio arrangement for the assisted living option

The community is affordable, clean, and safe place for your loved one. There are some delays and things would fall through the cracks, and I had to keep following up. I wish the follow up was better.

We toured this community and it was very nice, the staff was friendly, and they answered all our questions. They seemed understaffed and we did submit a deposit before we chose a different community. The refund process was bad and it took forever to get our money back

The process has been easy and simple. Everyone was helpful and personable.

I think the categories that are rated lower will improve as the pandemic is coming to an end. The community is neat and clean and the staff is very friendly. They have lots of activities in the community and I would recommend this community to others.

The staff is extremely friendly and helpful. They'll answer all of your questions, but sometimes you just don't know the right questions to ask. Our loved one was in assisted living for just a day, and then moved to memory care after a fall. For the assisted living side, I would want to know if they followed up with the physical activities. In memory care, our loved one just sits in the wheelchair, which is not good. I would want to know about activities, especially now that Covid restrictions have been released. I know all the residents have had all their shots, which is good. As of recently, we can now go in to visit without scheduling ahead of time, and they also allowed us to go back to the memory care area. My biggest criticism is that they don't give you their procedures in writing, so everything is by trial and error. For instance, I lined up a TV service, only to find out that they offer a TV service. So there's just little things that you're not aware of until you've already spent time and money to set them up. They need those things in writing. That's all. It's a little thing, but at the same time it isn't. The place is spic and span - it's very clean. The hallways, the rooms, the patios are all clean. I have no concerns that they're doing regular cleaning and keeping the facility clean. I think they're giving us value for the money.

The community has some really good food according to my loved one. It is a pretty decent community, and you should check it out. It is a smaller community, and I like that. They know who the family is along with the residents.

The staff at the community is very friendly and they do a great job taking care of our loved one. They are a good value for the money and the food is good. I would recommend this community to others.

We did a virtual tour with Pacifica Senior Living Green Valley. We did not go with this facility because they were set up into cottages and I didn't get a clear understanding on how that all worked.

We have had some issues with the personal care of the laundry services Communication between the staff could be better, we would tell staff about an issue but that wouldn't be shared with the rest of staff

Liked the facility. Everyone was friendly and it looked like people liked living there. [name removed] was very informative and made me feel comfortable.

My loved one compliments the food. I would recommend the community to others as long as you can manage the fees. The communication is good with the staff. They call me with any updates, and the doctor will call as well.

Not as nice as it used to be. It is pretty in community rooms but guest rooms need attention. Staff is very nice (most). Quality has gone down and many cutbacks in the past 4-5 years.

The community was on Covid lockdown when we moved in, so thee were no activities at the time. But the staff did what they could to raise resident morale. One day my loved one called me and said somebody was blasting loud music in the hallway, things like Frankie Valens and Frank Sinatra. I imagine they were doing that for the residents, which was neat. I did not have a chance to try the food, but it smelled delicious. My loved one had some health and appetite issues, so she was never particularly interested in the food. She had been in a skilled nursing facility prior to moving, and they had rated her as a 2 to maybe 3 for level of care. When we got to Atria, they rated her as 5 and above, which was definitely out of our price range on top of the rent. I will say though that Atria was willing to work with us and try to reassess. But my loved one contracted Covid shortly after moving into Atria, and then tested positive again at the hospital shortly after that. She was one of the ones with absolutely no symptoms, no breathing issues, no loss of taste. She'd had a negative test when she left the skilled nursing facility prior, so we're not sure of the tracing of it. She received the first vaccination shot about a week before moving in to Atria. The people at Atria were just wonderful. Several of the caregivers called me and said, "Hey, can you talk to you mom? She's not doing well, and she's not moving around." They knew that I couldn't come to see her due to the lockdown, and they were trying to give her as much connection as possible. One of the nurses specifically told me, "She's not eating, and she's getting weaker and weaker. I would see about moving her to the hospital, because I want her to thrive, and she's just wasting away here." So I called the director, and he agreed that she needed more precise care than they were able to give her at the time. So we moved her to the hospital. From there we moved her to a larger hospital for more testing and some surgeries, where she passed away of cancer.