Pacifica Senior Living

Brighton Gardens of Tampa as far as I can tell is wonderful. The resident is happy with it. The nurses are responsive. There is a physician that everyone is happy with. The facility is beautiful. I'm not used to anyone being in a facility like this and not complaining about it.

We were looking for a facility to move our 93 year old mother/mother-in-law to in early 2014. Up to that time she was still living in her own home but had started to fall on several different occasions and would sometimes be confused on time of day. We looked at over a dozen facilities in the Sun City AZ area but we were extremely impressed by The Woodmark. We chose that facility and are extremely pleased with our decision. The Woodmark offers an area of care they call the Monarch unit where folks who might need more attention than in stand alone assisted living can be housed including a heightened level of security, focus on keeping appointments, dressing, bathing, etc. while all the while maintaining the same dignities, benefits and environment of normal assisted living. The staff have been great, the units and common areas always clean and well maintained, and the cost is still reasonable even when compared to other lower quality options in the area. If Mom had any relatives in the Phoenix area, we would leave her at The Woodmark indefinitely. Unfortunately, she does not and we will be moving her back East, but this decision has been extremely difficult to make given all that The Woodmark offers and how well it has performed over the last 18 months

Everything that The Woodmark at Sun City has done has just been unbelievably wonderful. It has been a great experience. I have nothing bad to say about them, everything that they do there is just fantastic.

They went out of their way to help us and worked with the hospital and the insurance company to get information. They were good at following up and definitely went above and beyond other facilities, that I have talked to before. The place was exceptionally clean and the staff was very friendly and very professional and went beyond what other places did.

I toured this community on several occasions unannounced. The staff was always friendly and the residents made me feel welcome. I will be making Bixby Towers my new "Home" in May.

Very friendly and clean.

It was such a great situation for my Mom. They did well with tender loving care. They seemed to love Mom and took a lot of time with Mom and were really good. I moved Mom from another facility that had a piano. My Mom used to play piano really well, and she could still play a few tunes. Even though Pacifica did not have a piano, when I mentioned this to the staff, they told me about a keyboard that they had in the Main office that they never used. They actually moved the keyboard into Cottage 1 so my Mom could play. I thought that was wonderful.

This place is wonderful!. Patty and Valorie have been more than helpful, they went above and beyond. They're experience in senior care is obvious once you meet the management and staff. I've been taking care of my dad for the past 4 years and since moving in he's the happiest I've seen since mom past away. Trust me, he's been in other places and they're OK for the first couple of months and then it's; "your dad's not feeling well", "your dad is a little depressed" and many phone call's received at all hours of the day. It was obvious they didn't have the skill sets to take care of dad. The staff turnover was so high my dad with marginal dementia at the time never had a familiar face. Thank god for Pacifica Senior Living Riverside!.

My mom has been at Pacifica for only one month, but so far we are so thrilled with this choice! The staff are lovely, from the administrators to the food servers. The residents are friendly and active and seem well cared for. My mom tells me constantly how good the food is, and the housekeeping/laundry service is great. Before Pacifica, she was spending all her time in her room. Now, I have trouble calling at a time when I can catch her there. She's enjoying the entertainment regularly, and spends a lot of time walking outdoors. All in all, we LOVE Pacifica!

Due to circumstances and various things going on, I was not able to visit the facility in person myself, but from I have gathered everything has gone very well. I was specifically concerned with wanting to make sure he was secure, and I have found it to be a very safe and secure place. My only critique is that there was a gap in communication between the marketing and the staff to where they were not aware of the move-in date and were not ready when he arrived and had to scramble around last minute. Other than that everything has been good.

It was a short stay for my loved one at The Courtyard at Coeur d'Alene, so I guess my feelings for them are that they did an excellent job. And also the transition to moving in there was very good as well.

Wonderful, caring staff. Everyone was so helpful and friendly. The atmosphere was more like a resort vacation spot.

I toured Woodmark by myself and then with my Mom. I was very impressed with the services offered and the food. There is plenty to choose from on each menu and it was quite delicious. I plan to move Mom there in the future; right now she is emotionally attached to her present community and her friends there. I really feel Woodmark would be better for her once we finally move her. I recommend Woodmark to anyone that is looking for a place for family or friend. The amenities are great, people are friendly and very helpful! I might consider moving there myself in a few more years!

We're very pleased with how things have turned out at Wellington Place. I'd give them top marks across the board, they've handled everything as well as you could expect. The place is well kept and clean, and the staff do a good job looking out for the people who live here.

The facility is very nice, but they are understaffed. Only one care giver can come at some times. In order to transfer safely they should bring 2.

Everything is going great at Pacifica Senior Living Riverside. The facility is clean. The staff are friendly. It is a good value. I have no complaints. We really like this facility.

The grounds and cottages at Pacifica has well maintained and quite lovely. The caregivers at the Red cottage are very sensitive to the needs of the people living there, very friendly and keep me informed of any additional items required. Also, the caregivers do everything possible to make life as comfortable as possible for the people living there. The rooms are clean and well lit and much like a vacation room at a hotel. The menu selection is wonderful and varied and the chief does a tremendous job. All the staff members are friendly and helpful at this location. The activity director does a great job in stimulating the people living there to become involved. My brother is content and happy living there and has not indicated he wants to return home. The above positive aspects would rate this a 5 star. The following items would have made the transition easier for the responsible party. I believe it would be extremely helpful to have the sales staff review or summarize the checklist and resident agreement in advance with the responsible parties. Due to the volume of paper on each document (50+ pages) , many of the questions I requested answers to were available in these documents. Had this been done, it would not have necessitated me writing three e-mails requesting answers to approximately 30+ questions. If this is not possible, I believe it is important to provide prospective clients and or responsible parties with a summary identifying a Q & A of those most asked questions and answers. An additional item that concerned me was the point system. I had requested what items are specifically included and the point value of each item. I was told the there is a new program that generates the point value of each item and the ultimate point total is derived. No information was available regarding the specifics of this new program. What I found confusing after the nurse interview with my brother, she completed a manual form based on the responses of her interview. Each category and item had a point value associated with it. She then added the items up and arrived at a total point count. This was then entered into the computer that merely summarized what she had done and the same points were tallied. I also believe it is important to talk to the caregivers at the cottage prior to move-in regarding the number of personal items (e.g., shirts, pants, etc.) that should be brought. (Again, if this is not possible, it could be part of the Q & A identified above). I had brought in a number of clothing items, but was told by sales to only have approximately 5 shirts, pants etc. and take home the rest. Later, I found out from the caregivers more of the same items are required, so brought back many of the items. Due to the positive aspects I identified in my initial paragraph, overall I rate this a 5 star. I truly believe it is extremely important that those items requiring some restructuring and/or training would have facilitated a smoother transition for the responsible party.

The staff members have all done well with the care that my father is receiving from them at Brookdale Palm Springs. They are good at keeping us informed if there is any kind of a problem, so we appreciate that.

My godfather required to recover in a Skilled Nursing Facility in November of 2014. After receiving excellent care at the SNF, he transferred to the assisted living side of Brookdale Northridge in December 2014. The team at Brookdale made his transition seamlessly and made him feel right at home. Now that almost a year has transpired, he absolutely loves living there. He is active in their activities and enjoys his apartment. To say his transition from his large home to his apartment was easy is an understatement!. I would have never thought the move for him would have been this easy. Thanks to the staff,,,,, it was great.

They took my client who had surgery and was in recovery and they were able to take care of him with his rehabilitation. They did a good job with meals and being attentive and everything. The only thing he complained about was the cleanliness, because some of the other residents were incontinent, so I don't know how they dealt with that.