Oxford Health Group

This place used to be much better when it was Emeritus. It has gone down hill since Brookdale took over. My father states the food is not even eatable anymore and pretty much just eats something in his room. They even fired the BEST life enrichment person they could ever hire! Change is not always better! I feel sorry for those who are stuck there because family won't move them to better care. Time to move on!

For the price: not impressed by facility. On busy street, no grounds(green area). Some units open directly into parking lot - not safe. Smelly in many areas. But very friendly staff (maybe too friendly to the point of unprofessional-was approached by friendly shuttle driver who had brought in a gift of pastry during the tour. He was trying to "sell" me the community again in the parking lot as I'm leaving).

Felt more like a hotel. Food not readily available between meals. Extra costs for services. Not enough staff/resident ratio.

Independent living looked great, but the assisted living wasn't a fit. Mom isn't that far gone, I don't think she would fit in with that crowd. I also didn't like that they check on everyone every two hours, that would drive her batty!

When my daughter and I arrived at Emeritus for our 1st visit, we were greeted by very friendly staff. The room that we met was very nicely decorated. However, when my father stayed there for respite care we discovered rooms that need to be updated. My father was not happy with the care or the food. The mattress that he slept on had urine stains, and the bathroom was in need of an update. The cable TV did not work I had to go get the cable service installed myself.

This community smelled terrible when I visited. The floors were dirty. This community seemed like a bad nursing home. The staff I met seemed like this was just a job and they did not seem to enjoy working there. I would not go back there.

From 2014 to 2016 I had two family members at Brookdale Roslyn, (originally Emeritus) both in Assisted Living and Skilled Nursing. One ended in a tragic and suspicious death and another in unnecessary eviction (which, curiously, turned out to be the best thing that has transpired through the ongoing months of turmoil and grief dealing with the facility and the Corporation.). Beware, and consider that they are a huge, nationwide, for-profit entity and, to truly have your loved one cared for properly, please, look to a different formula than what Brookdale Senior Living offers.

I would not recommend it to anyone. They are unorganized, they did not provide the levels of care we paid for and if I could find an attorney who would take a non-injury case I would be suing them for our money back

We have more bed my mother out of the facility and will be filing a small claims case to try and get our money back. They did not provide the level of care for which we were paying and communication was virtually non-existent when we had issues to bring up to them including contacting their parent company. That should have said We have moved my mother...

1: 1 overall experience was lousy. Admin was poor in getting back to us. Billing and contract problems, the social director didn't encourage my mom or find her a good group of people to eat with unless I bugged her multiple times. Watch the sales team, they will try to confuse you and upsell you when signing up. 2: 3 cleanliness didn't smell, were a few cockroaches in my mom's room. 3: 4 Friendliness. They were good. Ok 4: 2 They will make you pay for everything. They left my mom in her bed all the time. 5: 1 Bad! 6: 2 edible. So so. 7: no idea since my mom didn't do much. I'll give them a 3 8: 2 prices are good if you are independent but they make you pay through the nose for every little thing.

Families and Elderly, Please stay FAR away from this place. About 3 months ago they were taken over by a new corporation in California. They immediately raised prices and cut amenities - starting with the food. Dinners became grilled cheese with highly processed food. High in sodium, low in nutrition. My mother is a high risk for infection (which they know) and 3 times in the last 3 months she had to go to the ER. The last time she ran a fever for over 4 days before they finally called an ambulance and when she was rushed to the hospital she was SEPSIS and almost had her leg amputated at the hip! About 40 days prior to this incident my mother sent her 30 day notice so when this happened I cleaned out her room and told the staff her notice was definitely in effect. Well guess what? Yep - they just put through a charge for ANOTHER MONTH. Try to get a hold of someone - [name removed] just hung up on me. Now they avoid my calls as they try to charge more $$

They evaluated my mom said she was to weak/frail to go there. I found a board and care for my mom let them know. They have continually tried billing my mom saying they held a room for her. When I said we aren't paying they r now trying to get to pay for the nurse that evaluated her

I am a friend of a person in this facility. I have a terrible time getting her on the phone when I call. They seem to be very short staff. I am either put on hold or they never call me back or they simply hang up. Make sure you have a cell phone or you are out of luck.

Our loved one absolutely loved one the meals they served, however we were not happy at all with the care services. There were no activities and our loved one was at the highest level of care and we felt that we were nowhere close to receiving that.

unable to explain since my mother taught if have nothing good to say then say nothing and people will figure it out

We chose this facility at the time because she was at a Brookedale in CA, so we wanted to stay with this company. The reason we ended up moving her was because there were only 2 staff members that were actively there and there were easily 30 residents or more. It is a larger facility than the one in CA, but they still needed more staff. It seemed to be more of an independent living facility rather than assisted living. I was not satisfied with the way they tracked her medication either, when I moved her they did not keep accurate records so the new facility did not have any to go off you.

This is not a community you want to send anyone to who you love. The community is simply riddled with so many problems that management choses to ignore. These issues include: Months of residents using the backup elevator because the passenger elevator has been out of order for months; The community's ED resigned or was fired 2 months ago leaving a ship sailing without direction; Both kitchens in skilled nursing and the assisted living are infested with roaches for a year; There is no full-time community van. The driver who served the community for years was questionably fired and transportation is sporadic at best; Assisted living laundry services are sporadic as there are only 2 working washing machines, etc. This is a sad place for anyone to call home!

I am an R.N. who has worked in a dozen or so local nursing facilitites over the years. I never worked at Brookdale before their last buy out by another company, but had parents living at Brookdale. All the services promised; ie transportation, engaging activities, timely response to call lights etc, are all empty promises. Both of my parents have been moved out of Brookdale at Rosylyn. I have spoken with numerous nurses, cna's and other staff, as well many residents and their middle aged children. The great majority of these people have very negative statements regarding chronic understaffing, staff turnover, and simply put: SUBSTANDARD care especially since they are private pay. As soon as you spend your life savings there, Brookdale will kick you out because they do not want to accept the lower medicaid reimbursement. My father was given the boot after spending close to a million dollars there at the age of 91. Oh yes, this company is going downhill so fast that no one should consider wasting their money for such poor service.

I toured at Brookdale and overall, I was very upset with their service. I found the staff to be very unresponsive, almost rude. I went in for a tour, and they were late, I felt that they ignored me. Then, they told me one price when I was in for the tour, but when I called back I was told a totally different price. I felt [Removed]. I’ve been around long enough to know that if people treat you poorly at first that probably won’t change. I would not recommend them to anyone.

I was not impressed with the tour I had taken of this community for my mother. Everything seemed very dirty and was not well maintained what so ever. When they showed us the different bedrooms they where over looking a gas station out of the window and I did not like that. I just would not want my mother living in a messy facility like this one.