Oxford Health Group

Liked this facility.

They do not accept Medicare/SSI/Medicaid or Medi-Cal.

Paramount House is really close to where I live. The assisted living wing is fantastic. However, the memory care unit is not as secure as I would like. We live so close to this community that we have taken wandering residents back there on a couple of occasions. I am not confident this this would be the best fit for my loved one.

When I had taken a tour of this community and I had noticed that the staff was not as friendly and welcoming as the other tours I had taken of different properties. They did not give my loved one and I a very inviting feeling and did not spend much time with us. I also did not like that right when you walk out the front door it was a very busy main street and I did not like that since my dad often likes to take a walk.

One thing I will say about this community is that they are trying to improve things! My husbands health has gone down hill since being here at this community. The caregivers work really hard, but I feel the resident ratio to staff isn't good, there are many times they are under staffed in there memory care unit. I have noticed activities written on the board, but I never see anything going on. Their responsive time needs to improve. Until there are improvements made, I would have to think twice before I would recommend this community.

If your loved one needs memory care look else especially if they are diabetic. My dad had one of four meals everyday, which always included peas and the meals were cold. My dad's blood sugar was still not under control. Discussed this with management several times but to fall on deaf ears. In the memory unit, the ratio was basically 3 wo 15 during the day and 1at night. The staff was very friendly but dad and others did have several falls. I would not recommend this place to anyone.

When it was Brookdale the experience was pretty great, 5, across the board. Some small things, like we had a roach in my mother in laws apartment, but they dealt with it quickly. Otherwise the support was great, the food was great, the activities were great. Since it was sold the experience has been about a 2. The menu options have become much more limited, the services too. They only recently fixed their bus so for a long time they didn't have reliable transportation. From what I understand many residents moved out. Things have tended up since then a bit so hoping it improves but TBD.

The staff is pretty good. She has a couple of them that she recognizes even. There was an incident with one of the men in her memory care smacking her with a shoe across the side of her face. It was reported to police -I was told such but I haven't seen a report- and that patient has been removed. She wasn't hurt, not even bruised, and had been checked over by EMI was lead to believe they had someone to bill mom's longterm facility insurance, and didn't find out until October that want the case, and I had to file, which I would have if someone had just told me.

Mom was there for a little extra help after a fall. Studio room was nicely redone but incredibly small. There was only room for a single bed and an arm chair. Nowhere comfortable to sit. Mom ended sitting in a wheelchair all day and being pushed everywhere. She was not using a chair before and I really felt this was not helping her get stronger at all. Staff was very nice and helpful but the sales pitch to move her there permanently got a little strong and very taxing at the end.

Admin has no following through on anything

The place had bad water damage from storms - after 2 weeks my mom's roof leaked causing damage to the walls and ceilings and requiring her to temporarily be moved to another, much worse unit with no natural light. This also mean she lost access to her Cabke tv, etc and that we had to move all her stuff and set up her unit multiple times. The lack of light and lack of TV made her fall into a deep depression - she refused to shower (because she couldn't figure out how to use the shower on her own). This lead to her having a severe uti which turned septic. She lost consciousness - was hospitalized and suffered severe mental deterioration - we had to move her to a board and care facility approximately 6 weeks after she first moved into Brookdale. She lived an additional 4 months but never received mental function and needed care for all daily living activities. We wound up being charged 14K for 6 weeks because they made up give notice and did not refund much of the community fees. While the situation with the leak was not necessarily their fault, they were not very helpful - giving us inaccurate estimates of when she could move back to her initial room etc. I will say the staff was very friendly and the activities were good - what they lacked was more personalized transition services (especially in light of the extraordinary circumstances).

I was very disappointed that I chose Windchime for my brother. He was only there for six weeks before he died, but it was not a good experience for him. The staff treated him like a child, walked right into his room, no privacy. He was there for strictly medical reasons, but they still treated him as if he had dementia. They talked about all the plans they had for the future for the facility when I toured it. There were very few activities, no barber, nothing to do. The food was awful, very bland and very few choices other than a turkey sandwich if he missed a meal due to his dialysis. No effort to make him feel welcome.

The facility is clean and nice. I like the size of it for my brother because has a wheelchair. The patio is beautiful and he enjoys sitting out there. The garden area is absolutely beautiful. I really like that it is a smaller facility and easier to get around. The main problem that we are having right now is that he cannot fit in the restroom in his room with the wheelchair. They are not handicap accessible. Because of that, he has to pay to use the restroom because he cannot walk in by himself and needs help. It is a big issue financially.

We took our loved one out after [time frame removed]. They are understaffed and do not take care of the residents very well. Some of the staff were good, and some were terrible. When you talk to them, you can't get answers. That was one of our big problems. There were no activities. They didn't have a laundry lady there, and our loved one ended up with hardly any clothes - they were missing and/or dirty. It was not at all like when we first went.

Rooms are okay. Nurses are good. The rest of the care is spotty. No one helped my mother brush her teeth and spills could stay around for a day before they were cleaned up. My mother was supposed to get a supplement with each meal, but if I didn't ask for it, she didn't get it. The food was atrocious, big ugly piles of unidentifiable meat and mashed potatoes with yellow gravy. When I complained about the food, the dietician said she "stands by the five star reviews" they've gotten. That's one of the reasons I'm writing this review. The main problem is the director. He was defensive and mean when comments and questions were raised about my mother's care. When I raised concerns, he never answered but kept calling me Ma'am and said we needed to get on the same page. He told me I wasn't a nurse and shouldn't be giving my opinions. (My mom was dehydrated and I asked that she get fluids.) He told me I was in danger of losing my visiting privileges.

Recreating RN Ex Director lack of communication!! Staff does not return calls. July 2021 move in asked for locked rent for one year refused. As of Jan 1 2022 rent increase 13%. Exorbitant!!

Our loved one lived here before moving to another facility, and our experience just went down hill. The location was not convenient for our family, our loved one did not have great views to look at outside of the apartment and we would not recommend them to others.

Memory Care rooms are generously sized. Lots of storage space. Built-in bathroom handrails and shower bench. Nice outdoor areas. Opened April 2021, so building is in perfect condition (as of May 2021.) Appears and smells clean. Close to hospitals.

When my loved one and I first arrived at the community there was no one available to give us a tour, we had to wait almost an hour for help. During our visit I was not impressed, I noticed there was residents smoking everywhere outside and the building was not well maintained. It was not a good fit for my dad .

Price is right, but not ideal. The environment is not what I think mom and dad would like