ONELIFE

Most of the caregivers and med techs are caring and do try, but the management is definitely questionable. One woman in particular was always pretty standoffish, and didn't seem to really care about the elderly people there. Not sure why she's in this line of work. There were issues brought up that were never addressed. For one, I felt like my mom was overmedicated from the moment she arrived. She went from having conversations, to not even able to wipe her nose, to being fully bed ridden. My mom's bathroom was never really kept all that clean. I had to close the door every time I visited. And anytime I had a question or concern, this particular person was defensive and acted as if I was bothering her. Also, I question some of the young people this woman hired. And anytime there was a good med tech, or aid, they'd soon disappear. The turnover is high here, so even if you get to know the people helping your loved one, they will be quickly moved to another area, or leave all together. I feel like this place has a lot of potential if it had better management.

Karen C. from A Place For Mom was extremely helpful. I found this community and after our in-home assessment we were told my dad was good to move in. Our first day was stressful, there were no doctor orders ready. This may be dues to management change and resulted in miscommunication and no organization. Things did not end well for Dad and the communication to us was not a priority. Overall they were tough on Mom and the community needs better training and better communication between all the staff.

My client required a higher level of care upon moving into this facility than what they were equipped to provide, but being newly opened and eager to fill their rooms they accepted her as a resident regardless. Unfortunately, the promised services fell short. For instance, housekeeping and laundry, which were advertised as weekly services, were inconsistently delivered. Although my client paid a premium for laundry assistance, it was rarely completed, forcing her to manage it herself, which ultimately contributed to her falling. Communication with her primary care physician was also lacking; they failed to report her falls adequately. Additionally, essential wound care orders were not addressed, and a discontinued medication continued to be administered despite multiple discussions about the issue. This particular medication, which cost around $[removed] per month, was unaffordable for her. Out of concern for the quality of care, I installed cameras in her room and discovered the resident coordinator and another staff member rummaging through her belongings in the middle of the night. They claimed to be searching for keys that had been missing for two months, which had already been replaced. We were informed that the facility offered off-site activities, but these were never fulfilled. My client also required assistance with bathing, which was infrequently provided. While the facility is newly built and visually appealing, the actual care provided did not align with what was promised or paid for. There are numerous other concerns I could detail, but it is clear that the level of care falls significantly short of expectations.

It was clean, secure, & well-run. The thing that attracted us the very most though was...at the time... [name removed] who handled the new and prospective patients/families and [name removed] who was a manager I think or some kind of medical manager. They were awesome

Looks great from the sales floor when they are signing you up, but after you are in, things change. Mgmt. sucks! The food is mediocre unless corporate is visiting, and they serve lots of carbs which is not good for diabetics and anyone trying to watch their diets. If we have mom out with us past 6pm, she's locked out and has to stand outside until someone decides they want to answer the bell. That can be 10 minutes or more! The driver for trips is not a good driver, and when mom complains about his unsafe driving they just poopoo her away. In fact, anytime she complains they just treat her like a little kid whose complaints they are tired of. The bus is broke down more often than not, and they do not plan trips for people who have mobility issues. This place does not have a pool, which would make it 60% better! If you are independent, look elsewhere. The majority of the population here are using walkers, canes or wheelchairs. We made a bad decision to move mom here.

I wish this would let me post pictures of the filth we found our dad in when we went to see him. 90% of employees were fill ins from temp agency. Dads new bottom dentures were lost 2x, he died while we were there without them being found, and they weren’t paid for yet. The Director blamed resident “Secret Shopper” for dads jeans, pajama bottoms, belts, underwear, socks, new pillows and 2 pair of slippers that were constantly being taken or not separated on laundry day. She was told they weren’t responsible for lost personal items. His wife found him naked from waist down with dried feces on his butt after dad had fell the night before. It took a scraper to scrap up the 2.5 week old dried Ensure from his bedside floor. Dad had spilled that before his last fall and hospital visit. Staff told us they were told keep their mouths shut and do their job. Director lied to my face about dads missing blanket. It was later found. Dad didn’t want to die there, unfortunately he did.

Lots of staff turnover and understaffed. There were barely any activities, residents were sat in front of tv all day.

It appeared they were short staffed a lot, which I was told should NEVER be the case because they have resources for staff. You are supposed to have 24hr access to your loved one however, there was more than one instance where after the receptionist went home, no one came to the door when someone (including my mom's hospice nurse) came to see her. My mom fell a lot, and there did not seem to be a plan for how to prevent her falls. Again, on more that one occasion I was told, "we went into your mom's room and found her one the floor." One of those times, she had his her head. Lots of excuses but no solutions. I could go on but I would recommend contacting the Deputy State Long-Term Care Ombudsman before continuing to recommend The Rawlin.

We loved this place at first. It’s expensive but the care, staff, and services were great. We are moving our loved one from this facility. We went this week to start to prepare for the move. WHAT THE HELL!? There was moldy food, I cleaned toilets, dirty carpets, and so many other disgusting things. This is disgusting and not appropriate. I would not send my loved one here. I wish I could post pictures

Very high caregiver changeover. Phone calls often unanswered because there isn’t enough staff. Staff is friendly. Director doesn’t follow through on concerns. Activity sheet looks busy and full, but if you look closely you’ll hardly ever see much activity other than sitting in tv room. General hygiene has to be requested (shaving, teeth brushing) often or it gets skipped unless you speak up often. Clothes go missing constantly. PT/OT services are a joke. Room is often in need of vacuuming and dusting. If you’re looking for an expensive place with friendly caregivers but basic care of feeding and not much activity other than television, this is the place. Finally moved our loved one out to a facility where the director really runs the place and knows what’s going on day and night and where activities aren’t just on a calendar to look good.

Found Exec. Director unwelcoming and avoiding people. Staff was ambivalent and only paid attention when family visiting. Felt staff got along with each other, but not with patients/clients. No activities --maybe due to Covid but clients were not paid attention to. People mostly in their rooms. Felt isolated. Depressing. Would not recommend.

We are looking to move our loved one. For what is being paid it is not worth it. We have had some bad experiences. Before we signed the agreement everyone was very nice. Once my loved one moved in everything changed. I would recommend to go somewhere else.

I recommended this place to my Step-Mom who was trying to place my Dad in memory care. It was really difficult for her. And I think they were helpful at that time. I live out of state so it wasn't until later that I visited. Recently I had a chance to be in the area. After six calls (4 in which I left messages for [name removed]) I never got any response. Same with an email to [name removed]. NO response from the one person I had to speak with. Nothing. I am very disappointed that they would never respond to a family member like this. This is still my Dad, even if he is deep in dementia/Alzheimers.

Not a good fit for my mom but may be a good option for others. Was less expensive than some, clean and staff seemed pleasant. Had a more institutional feel and less amenities and activities than some of the others I looked at.

There is a lot of false promises at this community. From the day we moved in October 28th the heat hasn't worked and my mom stays cold. They had a fire in there before we moved in and the rugs have stains on them and there could be mold under those rugs nobody has looked into that. Everytime we request something to be fixed not one thing gets fixed. [Removed] is useless and never helps resolve things.They wait till my mom is out of pills before they tell us to reorder. They called me and told me I was late for the month of November and I had to prove to them that I had paid it. There is a community room where they watch movies and there isn't adequate seating so people have to sit in uncomfortable dining room chairs. My mom have made friend here and it's unfortunate she isn't getting the care we are paying for. I would not recommend this community. They never answer the phone when we call and the staff definitely needs more training.

Not at all what we are looking for had a skilled nursing facility kind of feel.. if that is what you re looking for then it might be adequate

We toured here when we were looking into options. It was right across the street from the hospital so it would have been convenient. However the residents here all seemed to sort of be in zombieville. It gave us a good contrast of what these places could be. It was not a very attractive option.

My mother recently moved out of Waterhouse Ridge after two years. It's a newer, well-furnished, and clean facility that's conveniently located just of HWY 26. What started out as a positive experience devolved over-time into a truly awful situation. Over the two year period, we witnessed a near constant revolving door of young and under-trained care staff, making it challenging for my mother to establish rapport and have consistency in her care. During this time, there was also significant changes in leadership, nursing staff, etc. and in our opinion, the current leadership as of January 2019 is the worst so far. An example of this lack of leadership--over the past couple months leading to eventually pulling our mother our of Waterhouse Ridge, the executive director never once reached out, called, responded to any of our emails, including once we eventually gave 30-days notice. For that matter, no one at the Colorado-based management company did either. While there are some really great and caring staff there, we can not recommend this facility at this time.

We toured the facility and found that others provided better activities. The caregivers seemed unprofessional. We saw a group smoking in the small lot before coming inside. We toured a "neighborhood" overall seemed nice. There was food on the floor and one caregiver ignoring a woman in a wheelchair. The food looked so so certainly not home cooked as they suggested. It was sunny out and Mom wanted to see the garden they have outside but the courtyard doors were locked. I asked a caregiver and she said sometimes they lock them even on the nice days. Overall the tour was poor, I would not recommend unless your parent likes sitting alone for hours.

Sadly, the new director has not trained the new staff and our family member fell unattended, amongst a host of other problems. The staff is untrained, despite them advertising otherwise, the residents are soiled and the bathrooms are dirty and the staff ignores the residents and oftentimes not a single worker is monitoring them. So many sad changes since the new director. [name removed] is terribly missed and we families understand why they no longer receive good reviews. All the families hope the owners find a new site as the current one clearly isn’t a good fit.