ONELIFE

They have a good amount of activities - bingo, crafts, day trips. My mom lived here and she had fallen several times and there was no one to escort her down to dinners. Also, you had to fill out a menu a week in advance. They could improve on the quality of their meals. If they could have little menus on the table to choose from that day, that would be a big improvement. It's a little cramped in the dining room. Square table instead of round tables would make it easier for the residents to sit together.

Based off the tour and when we moved our loved one in, the community was pretty clean. The friendliness of the staff members does tend to vary, we were able to speak with the new head nurse and she was nice. Our concern is the breakdown and the lack of communication between the staff and families. Also on how the staff addresses the residents, sometimes they can be unprofessional and rude. The front desk lady is awesome, we love her she is always positive and supportive. We do know our loved one is being taken care of, however we are concerned with the level of care she is at and that they are not following through with those care service. The different levels of care and services for those levels are unclear. Even with COVID the activities they do offer seem pretty decent

My mom has lived at the Springs for a year. This is the 3rd facility she has lived at and by far the best. The staff is amazing and so friendly and helpful and you know they truly care about the residents. The facility has had no cases of Covid and that’s due to their diligence. They communicate with family regularly.

I am very pleased with the care and the physical environment at this facility. The current staff is helpful and kind; the activities coordinator [name removed] is very good and comes up with wonderful outings and activities. My mom has thrived here and the staff has helped me with insight and support.

After seeing the community it seems they would be able to provide care. The level of care is very good and the staff seemed to care. I was impressed with tour. The community was clean and appears nicely decorated. We did not get the feeling of home but we enjoyed the tour.

They mean well and Mom is getting OK care, but we are used to more detail-oriented care, more activities, especially access to a shady garden area, so while the "value" is better than many of the more expensive sites, we think sometimes they mean well but are short-handed and too busy for the staff they have. We visit often and will volunteer to help get a garden going and we are hopeful that with time they will catch up with their good intentions. We are glad we found them for our Mom, overall.

High caregiver turnover. Lack communication. Med Tech not having enough experience to understand medications and prn's. The facility is beautiful.

The supervision is not good and has not enough staff in the Memory Care to residence. I have been advocating for this for a while for my mother and the residence.

I would recommend the assisted living side but not their memory care facility.. they aren't equipped with staff that's trained at all in dementia care residents. The 3- month enrollment incentive is what attracted us.

Staff is super friendly. Clean facilities. Lots of staffing turnover They need better transport. They say they have it but they don't I would recommend the facility depending on the patient. Older and kind of out of it, yes. Young and still in sound mind, then no

I'm very disappointed in their activities. When we first moved in, they had 3 or 4 activity staff. Now I think there's one part- time person. My mother's cognition has declined due to lack of simulation & engagement. The administration team is constantly changing.

We chose this facility because it was the best we could find in our price range. The food could've been better. The first activities Director left about halfway through my mom's stay and there were a few months with no activities. However, the new activities Director was great when she got on board. At the end of my mom's stay, the facility changed ownership, so it may be different now. The facility was very receptive to my suggestions and extremely sweet at the end when my mom was on hospice.

Repair to the heating system very slow. Lack of air conditioning in the summer. No heat in my husbands wing in the fall. Ham sandwiches and hot Dogs served for meals. Big problem with medication A few weeks before adding the prescription to my husbands med list prescription added by the ED department of the hospital. Therefore sending him back to the ED. I can't understand their process.

Manager and sales director left shortly after occupancy, communications very poor. Working staff friendly, and med tech responsive, but phone often unanswered. Raising rate now by going to charge extra for laundry, usually included in fee, Room is clean and neat, things look ok, but something just isn't right here.

I think the care is pretty good, but my mom is very unhappy. I wish they had more activities. I liked it best when I visited several places.

We took a tour of Belmare Senior Living during our search for an Assisted Living facility for our loved one. This facility was big, too big for our loved one. The atmosphere also felt a bit uncomfortable.

I would say, at first it seemed ok however; the amount per month for what is provided was outrageous. I would then tell my friend to look elsewhere because things went downhill, room cleanliness, missing personal items, missing clothing, finding my loved one dressed in clothing other than his, poor quality meals and other concerns.

Our family had an in person tour with The Woodlake, and it was a grand tour experience but it was not just going to be the best fit for our loved

We didn’t feel that The Rawlin at Riverbend was as clean as other places we looked at. And we just got a different feeling from the staff. They didn't seem to be as friendly and outgoing.

I have enjoyed my residency here!