Oaks Senior Living

Overall, we were not pleased @ the Oaks and moved him to another facility in January. The staff was overworked and there never enough caregivers. Sometimes there was only 1 caregiver for 10 residents. Phone calls were never returned. When I made my decision to move [name removed], the director was quite belligerent and very rude, even after I told her my oldest daughter had just been placed in hospice care that day. So unfortunately, I am not the person to leave any favorable comments. [name removed] passed away in April. Apparently, they were making some changes when we left: more staff etc. but we had heard that before. It may have improved. One day the activities director was with the residents by herself.

Everything was below average. They had a lot of turnover. No security. Lobby/Front desk wasnt always covered. They had people wandering into other peoples rooms late at night. Maintenance man was stealing from rooms. Staff wasn't very knowledgeable. Food was ok. Cleanliness was average. My mom wasn't doing very well and passed say in June. Not the Oaks fault. She was 94 years old. Overall I would rate them a 2 on your 1-5 scale. We were looking g for a place to move her too when she passed. Hope this helps steer people away from the Oaks.

Staff was friendly and helpful, but the place was sorely understaffed. My husband was left alone in his room for hours at a time with no one checking on him. At one point he fell onto the floor and laid there for over an hour before someone realized what had happened. Food was mediocre and it took a very long time to get served because caretaking staff also served the food and there were not enough of them to get meals in a timely manner. There seemed to be adequate activities offered. It's just that my husband did not participate. My husband was there at The Oaks in respite care. I expected him to get more attention than was offered. We ended up having to hire our own sitters to keep him safe and avoid falls.

It was good when we first got there. But about 4/5 months ago new management came in and they are horrible. The entire staff quit, the food was horrible, and they couldn't keep any chefs staffed. Would not recommend at all.

Some of the staff are wonderful and very kind. Some of the staff are brought in as outside contractors and they can tend to be cold, rough, and not caring. The facility director was great upon move in and then could not be bothered after that point when presented with issues or feedback. We documented problems with cleanliness. In one case, we noticed some food that fell on the floor in the common area sat there for 2 weeks and no one cleaned it up. Finally, my father cleaned it himself. The wrong medication was administered multiple times to my mother. Medication was allowed to run out and we had to take care of it ourselves. Special dietary needs such as being diabetic are not followed and no one checks to make sure the right meal is going to the right person. My mother is diabetic and she was given sugary foods on multiple occasions. We had to assign someone from our family to be with her at all times due to how poor the care and food handling was. After a few months, we had to pull her from this facility. If someone is looking for memory care for their loved one, I would suggest someplace else.

Trying not to be very negative but the facility did a poor job on all the thing we ask of them. My mother room was never clean we had several meetings about this and always had a excuse for the reason the room was not clean. Also asked for her bathing schedule and when it did not happen again excuse's. We did some walk-in visit and had the director go to the room on the day of cleaning and she was able to see why we had been comparing the next week when I did a visit the room was spotless and with that said that was the only time her room was clean in the year she was there This was a very disappointing we did not want to move my mother around from one place to another

Adequate, competent staffing would improve quality of care. Spoke with Wellness Director on two occasions. Bed sheets on bed for two weeks with urine stains not changed. Only time changed is when family and I change them. When washing clothes I assume everything is going in one wash wet pads and clothes. Everything reeks of urine. Laundry basket nor the last clothes washed ever returned back to room. Had to buy another basket. With no laundry basket clothes were piled up in room, for two weeks. Room smelled awful. Family took laundry home to give everything a good wash. I am very unhappy about the haphazard quality of care.

The care givers are winderful. Management has unrealistic expectations on them, not taking into account each residents personality and temperament. Don’t let the smell test fool you. They use a lot of spray deodorant and freshener. Rooms are not kept up. They will tell you they check on residents regukarly. They don’t. Sometimes all night long they are left in their rooms with no one checking. The place is beautiful. Just very poorly run. Very sad. No compassion and no love.

I liked the place because it was close to where I live. However, the place needs upgrading, medical grade beds, better food, create a system to wash clothes so they dont get lost or given to another patient. Actual activities and not just ones posted on a calendar. Work on staffing, they were consistently changing staff. Making it difficult to build a relationship to make sure my loved one received good care. Good thing he was always clean and in clothes.

Understaffed and few resources with proper qualifications to take care of residents. Multiple turnover of leadership personnel in short period of time. Some heroes but not enough. There is a lot of room for improvement here.

The Oaks was bought out by a corporation about a year and half ago. It was called [community removed] and since having my mother in there for a year it has declined. No housekeeping, no maintenance, and my mother hasn’t had a shower in 23 days as I type this. The staff are exhausted and overworked and are letting the family members know! They need help! I am so disappointed that corporate has not stepped in and provided help in trying to adequately staff the facility. Perhaps offering employees better wages and incentives would help-they are taking on new residents but not employees. The emergency call button system went out for two days and they gave them whistles to blow. My mother sat in urine for 32 minutes. A resident walked out through an unlocked door and she was found outside the next morning by a ditch. Thank God she was ok. These things have all occurred in the last MONTH!

I would tell a friend to keep looking. We picked this community, because of the price, and everything looked great. I am happy with the service that I received from the Rep at A Place for Mom. Other than that, they need to improve on a few things, as it relates to medication mangement, and their payment processes.

The Oaks at Salem Road does not have a memory unit and had not been renovated for some time. I felt my mom would be in a memory unit in the next few years. . The Individual at Oaks at Salem Road who gave the tour was new and, in my opinion, not well suited to leading tours yet.

The staff are unresponsive to the family's emails, calls, or voicemails. The family is receiving no response from anyone from management to caregivers.

Both of my parents were moved to the Oaks in October of 2021. We were very pleased for the first 9 months. After the new ED took over, cleanliness and care on the Assisted Living side went down hill. I would not recommend moving a family member there.

Oaks at Tucker only had 16 residents when we saw it.

Attended grand opening a couple of years ago and I would have said this was the premier community within a 60 mile radius. I was impressed by the management , the staff and when I walked around all the people living there looked happy. I was in the area and decided to take another look around. I have an aunt that I’d really like to move in soon.I left so disappointed. No one is there from management. The place was dirty and gloomy. Even the staff member that helped us acted unfamiliar and was in a rush to show me around. I left there feeling as I bothered the staff by walking in to look around. She took my name and number and was going to call me when she got the answers to a few questions I had and it’s been a couple of weeks and I haven not received a call. I noticed a unpleasant smell as we toured the building. I would expect that if I was touring a nursing home but didn’t expect to smell an odor at this place. It’s completely gone downhill since the last time I visited..

My mother was a resident from January of 2014 until April of this year. Some of the staff are long term and really good. Seem to care about the residents. A lot of turnover in upper managment and nursing supervisors. Frankly the place is a bit run down considering every year the cost went up and I did not feel that they were really equipped to deal with the issues of most of the residents. The food was on the better side. But like every other place the staff isn't "highly" trained nor are they adequately compensated. Which impacts care. At best it's a 2.5 out of 5 stars.

Older but clean and feel a little more like home. Country cooking food. Still feel like we are too young for assistant living. Apartment very small and carpet. Bedroom have no space for night stand and only queen size bed will fit in. Not much closets leaving are very small, just fit two recliners.They gave us delicious cake and pie to carry home.

My mother has been living in the assisted living for 4 years and the care was very good until the new company, five star took over. The whole management staff has quit and many of the caretakers. The new company is not paying competitive wages and as we all know you get what you pay for. Change is hard for the elderly and now I have no other choice but to move my mom. Look elsewhere.