Oakmont Senior Communities

I moved here 7 months ago. It is very nice except for one glaring problem: Most of the dining room staff are screaming bullies who regularly yell at residents, send them out of the dining room with no food. The nasty looks and filthy items on the tables are the least of it. One by one they stopped wearing gloves, handle the food bare handed. Food is dropped on the floor and not discarded. The Executive Director has little to say about it and makes excuses. Those same servers hang around the building at all hours. Ex: the back of the building, the living room at night, etc. Residents have been locked out and had to call the police to get back into the building. Real cleaners are not used, only plant based. Public restroom has Softsoap, not sanitizer or commercial soap. In fact, sanitizer is forbidden to residents as it ruins the carpet. The facility is routinely inspected for bedbugs.

There were bed bugs. The staff was friendly, but they were always short staffed. Overall they were ok, the housekeeping and laundry were always short staffed.

First off, the management "team" is horrible. They need to fire the whole bunch of them and start over with more energized, cheerful people. They don't have the decency to take a staff member to a private office but fire them right in front of residents and their guests. They force the CENAS to work 16hr shifts and if they can't, they're fired right on the spot. I would prefer someone who hasn't worked more then 10 hours to care for my relative, the CENAS are exhausted and mistakes happen when they are as exhausted as they are. I feel so bad for them, no wonder their is such a high turn over, they run these poor CENAS right into the ground.

Please do not put your loved one in here. [removed] the GM she could care less about anyone there all she is trying to do is keep the place full so she has a job. And the food is horrobile. Not one trained chef works there. Please think think twice and look at other places. It will be worth it.

Oakmont contracted out with Balance Healthcare. At first the contracted company was good. There were only a few CNAs that we enjoyed working with. The community never contacted us about a health issue until our family saw the injury and took our loved one to the hospital.

My parent lived here and I cannot recommend this facility. Many, many issues with this facility. Lack of help and assistance. I was unable to leave cash as it kept disappearing, including the bingo money. Many, many items disappeared from the room or via the laundry. Much money was spent replacing those items. Was extremely disappointed with this facility.

Oakmont sterling assisted is a terrible place to send your loved ones. A [removed] boot camp is the best way to describe it, they run an extremely tight routine here.. Breakfast from 7-9, activity from 1-2 etc. basically forcing residents to participate in scheduled activities against their will. The care nurses are extremely rude and make fun of the residents behind their back discussing personal things (bathroom accidents, [removed]) about the residents that should not be repeated. They force them to eat when they are not hungry & add medication to their food & drink. The food is low quality cheap [removed] and prepared poorly by poorly educated "chefs". DO NOT SEND YOUR LOVED ONES HERE