Oakmont Management Group

My Father's pendant was not working and he fell trying to go to the bathroom by himself. He broke 2 vertebrae in his back and may never walk again as a result of this fall. While falls are very common for seniors, there is a distinct chance that we could have avoided the fall and fractures if his pendant was working. Felicita Vida management never formally apologized for this pendant failure. They continue to lure people in with 10 min response times that are not realistic. They have no system in place that notifies them when a pendant is offline or not working. This should be very scary for anyone considering this place. Since Mar 2016, there has been significant employee turnover including the most important people: Executive Director, Assisted Living Director, Chef, Med Techs, caregivers etc. This is very troubling since the facility just opened in 2015. They seem to hire very young & inexperienced care givers who, while are very energetic & willing, need more training to "know" the right thing to do. For how expensive this place is, the food is just okay and really needs more healthy fresh greens (not just lame salads) and fresh cut fruits. Too many carbs and sweets. The facility is nice & new and the sales gals are great. You would be very wise to dig deeper & ask about how many/why residents have moved out recently AND also understand how the new management is going to deliver great care of your loved one.

My review of this place can be summarized in several words: DON'T GO THERE!!!! I toured the place while looking for a memory care facility for my mother. The "sales rep" assured me that the staff was well-trained and experienced in dementia. HAHAHA, what a joke! When I checked my mom in, I was shocked!!! My mom was left alone in her room for many hours, without any activities or other engagement. They're seriously UNDER staffed, UNDER trained, and POORLY run, and should loose their license. Basically, I was paying thousands of dollars a month for a room for her to sit in! After a week, I removed my mother, knowing that I could not subject her to the woefully substandard care she was getting. The place is run by a corporation in Carlsbad, and they refused to fully refund my money, forcing me to take them to court to recover. BE WARNED: AVOID THIS FACILITY IF YOU WANT A QUALITY FACILITY FOR YOUR LOVED ONE!! PS. As I learned the hard way, this same corporation also manages "[Removed]", another joke of a "memory care" facility in [Removed], so I strongly recommend that you stay clear of that facility, as well!

Constant reminder to bathe parent. Have found parent wearing same clothing for several days at a time. I've had to bathe and change clothes numerous times. Once I was told he had not been bathed in a week. Makes me wonder if he is getting his medications regularly. They workers seem to be over worked, When I went through the tour I was told nothing was need except my parent's clothing. Since then, we are reminded to bring gloves, towels, diapers, toiletries. All those items should have been requested from day one.

Do not move yourself or a loved one into Bonaventure Colorado Springs. We moved our parents in at the beginning of 2016 and we just moved them out at the end of May 2016. The 5 months in between was a nightmare both for our parents and for us. The root of the problems at Bonaventure is management, or should I say the lack of management. In the 5 months that my parents lived there, there was literally 90%+ turn over in management and staff. When we were meeting with the Executive Director prior to move in she assured us that there was a nurse on staff. After move-in we discovered there wasn't a nurse on staff. The ED had flat out lied to us. They hired a nurse about 6 weeks in, but she left after one month. Virtually all of the caregivers quit during the time of my parent's stay. One day a girl showed up and wanted my parents to buy prescriptions, even though they get their prescriptions through their insurance (they declined to accept the drugs). A couple of weeks later, my parents got a $500 bill for the drugs. The ED, said she would take care of it. A month later, the same thing happened and their bill was now up to $1000. My parents never gave Bonaventure permission to buy their prescriptions. I wonder what happened to the drugs my parents declined to accept? There was no check-in process when my parents moved in. No handbook, no interview, no staff welcome. We never got exterior keys or remote entries. We came home one night at 7:45 PM to find all the doors locked, no one on staff was there, and we had no keys or remotes to get in. The food is terrible, and turnover amongst the kitchen staff is atrocious. Expect to wait 2 hours to finish dinner, and expect to get cold, poorly prepared food. The kitchen routinely ran of of food and substituted reheated frozen food. One day there was a fire alarm, and several residents got stuck in the elevator. No staff member knew what to do. It took way too long for someone to get the fire department to let the poor, scared elderly residents out of the elevator. One of the residents had a stroke and no one on staff knew what to do. After an unacceptable delay someone called 911. The 5 months that my 80 year old parents were there was so stressful that they both suffered health problems. Amongst management, there is a pervasive atmosphere of lying, backstabbing, and CYA. The morale amongst the staff is very low. The only person who did an outstanding job was the sales guy who schmoozed us with delicious meals in the dining room (last one my parents ever had there), gifts and promises. We moved my parents into a nearby competing facility 5 days ago and the change has been like night and day. For the first time in 5 months, I feel comfortable knowing my parents are in a safe, caring facility. I implore you that if you're considering Bonaventure, ask them hard questions. Ask them about turnover. Ask them about residents leaving. Ask them about qualified staff. But don't take their word for it. They WILL lie to you. Ask to speak with residents. Ask residents about how many people leave after only a short time there. I've truly never seen a more poorly managed business in my entire life. When your loved ones should be facing the end of their lives in peace, serenity and comfort, Bonaventure delivers stress, uncertainty and incompetence.

Our loved one has been here for many month. This facility is such a disappointment with high turn over of staff. They have gone through three executive directors in less then a year. Our current directors main goal is to increase fees and income while not having enough staff to follow through with resident care. Many families are very unhappy and unsatisfied. Changes are underway, but it looks like many more months before we have any stability. Main Goal is to get residents in, with no idea of how they will retain their staff or quality of care. Many many many broken promises!

the memory care is seriously lacking the management at this facility lacks compassion for patients and family and needs serious training of there staff a handful of really wonderful care givers but the overall very lacking starts at top. management shows no knowledge of what dementia and Alzheimer is. only want docile drugged patients that they can ignore and stick in a corner. these are people that once lead productive and meaningful lives.

We moved my Dad to Villagio several months ago. At first, the service and care level was acceptable. Recently, the care level has declined significantly. My Dad has Alzheimers and has for several years. About a month ago, we went in and the staff was physically attempting to pull him up in an unsafe manner. With his Alzheimers, he became frightened and resisted. Fortunately, we walked in about that time and told the caretakers to leave him alone. We calmed him down and were able to have him stand. Now, my Dad has been overmedicated. There is one particular nurse who seems prone to not following orders and gave him Adovan when he was already unresponsive to verbal requests. Obviously, the Adovan made him more unresponsive. I will be moving my Dad as soon as possible and filing complaints with the state.

Management of the memory care facility does not understand the symptoms or needs of anyone with dementia or Alzheimer's nor do they care to. This is a profit based business with shady business practices, severely understaffed, and incompetent to the point of highly dangerous for the residents in their care. Training and compassion are significantly lacking so please do not let the pretty, fancy façade fool you at this facility. They should have invested their money in the residents care rather than the furnishings in the lobby. We should all want better for our loved ones living with this diagnosis and I encourage you to demand it for them with higher expectations of their caretakers being paid to do so. I'm not sure how this management team can sleep at night knowing the disservice they are providing to our elderly and ill community. I hope change for the better and education of this disease is on the way very soon!

The Villagio really screwed up. They did not provide the right type of care [removed]

We moved Mom from a comfy but dull Board and Care to the Memory care floor of Sunrise because it offered so much more stimulation, great staff and many things to do. We soon found out that all that glitters is not gold. The problem, at least on the Memory Care floor is that the staff to guest ratio is FAR too small. 5-6 care staff for 35 people with memory issues? No matter how great the staff were, they could not properly watch over and take care of the people that needed it. People that couldn't feed themselves had their meals plopped down and then picked up without ever getting a chance to eat! The whole hustling mealtime reminded me of meal service in coach class. Mom was left wandering around alone the very first night she was there despite her being a high fall risk. Her clothes got lost in the laundry. The phone system is a joke - I don't think we ever got to talk to anyone without being disconnected at least once or twice, and no one knows anything, you just keep getting transferred around. The initial rate quoted to you is a come-on - you are then surcharged for every possible little thing and the monthly bill climbs quickly. I am surprised that you don't pay by the sheet of toilet paper. Perhaps things are different in Assisted Living - but in Memory Care the residents really don't get what they need, despite the hard work of the staff. There should be at least 2x the number of staff there, and one person in charge that you can always speak to. Mom was moved out after less than a month to another Board and Care that we found with more activities than the previous one, and 3-4 caregivers for 6 people. If you are considering moving a loved one to Sunrise, please don't be swayed by the beautiful building and the nice people. Go to the different floors and watch how the residents are actually being cared for, and spend some time there.

Don't be fooled by the good sales pitch and the new very fancy facility. The care our resident received was sub-standard. Every time I came in I found he was not wearing his glasses, hearing aides, and once found him at the dinning table waiting for meal with no dentures in. The lower functioning residents wander into others rooms and staffs solution was to lock the other residents rooms when they came out, instead of monitoring the folks who wander. There are no safety pull cords and the residents don't wear alert pendants so when asked how they monitor I was told there are motion sensors in the rooms. I can't see how that helps if your loved one falls and can't get up. Management is not responsive to issues and does not return calls , and I believe staff are not properly trained or supervised. We only lasted 3 weeks of this experience and we pulled our resident out. We could not believe this was the standard of care they thought was ok. It's not about the money we were willing to pay the price they charge, but we were not willing to accept the bad care. We have moved to a new facility and are very pleased with all the above issues being handled properly.

I think that Hawaii Kai needs to work on improving their care for the assisted living unit. All of their staff members need to be a little better trained at doing their job. I do not rate them very highly.

This was very cold and uncomfortable feeling.

A visit to Atria Sutton can only be compared to visiting a very shady used car dealership. Offers are made to sign on "price only good for this second", just like the old jalopy with a 20 second warranty! There are better places with much better locations available than Atria Sutton. The management staff is very unprofessional. The dining room does NOT have table linens. Primitive child like entertainment for the old folks. Aesthetics to mimic a Hotel lobby...much talk about all the activities - yet all the activity rooms are empty. I would not recommend bothering with a viewing of this Senior Living facility.

I would not take a loved one here ever. They are understaffed, lie, and as far as I can tell have about 0 compassion for those in their care. They will suck you in with their schpiel and then take your loved ones hard earned savings, while not caring a lick for your loved one. Stay away - very far away from this awful place. I swear they sped up the death of my father.....

Didn't like the location itself, in the middle of flat Burbank. Something closer to the hills would be better

I was disappointed with Sunrise's tough sell marketing techniques, lack of full disclosure of prices and attitude of management. Beautiful facility but I would not send my loved on there.

Their staff members are inexperience and untrained causing major damage to the residents there. As far as it goes for our loved one they were not diligent with his medication, giving it to him on time or giving him the correct medication.

I am extremely unhappy with our experience. My loved one has been there and was never a fall risk. The community provided a monitor after my loved one falling. Since my loved one has had the call button monitor several times, and it has only been answered once. Overall my loved one's health has seemed to declined since being in the community. They have monitors in the resident's rooms. The staff are to be doing checks on my loved one in the evenings. The bathroom cabinet was to be locked at all times according to the staff during the tour, this turned out to false. The night shift doesn't seem to be attentive towards my loved one. If they had been checking on my loved one, they would have found my loved one sooner. I have asked the community for the care and medication logs, it turned out that my loved one was being double dosed on medication. This should have been concerning to the staff. The internal pharmacy has reordered medication three times and they don't have access to do this, as we were wanting to use our own pharmacy. When I visited my loved one recently my loved one's blood pressure was off the charts, and my loved one wasn't feeling well. We ended up moving my loved one to the hospital for care. I wish the caregivers would have noticed this prior to me having to say this to them. I also, wish the promises were fulfilled that were promised during the tour.

We are trying to get my loved one out of here. I would rate it very low based on what I have heard from her. She says that the staff are very rude and not helpful. Whenever I try to call, they will not return the phone calls. The nurse over here is not good at all, she is an RN but we have to pay someone extra to go fill up syringes. The price is right but she is not getting what she is supposed to be getting. The pricing is not consistent either and everything is an add on fee. They do not take Medicaid even though they told us that they did. It is a beautiful place but I would not recommend them.