Oakmont Management Group

Don’t put your loved ones here. They are mean and Uncooperative. You’ll never ever be able to visit them either !

Liars and deceitful. Understaffed, mom was neglected. Thank God we moved her.

BE VERY AWARE OF SIGNING A CONTRACT WITH THIS COMPANY! We were planning to move my dad into this campus last year but due to COVID it couldn't open and we had to find another place. I would have positive things to say about Oakmont if it weren't for the fact that they owe me my refundable deposit of several thousand dollars and refuse to return it to me. I have reached out repeatedly with absolutely 0 response. I am obviously upset that my money has gone missing, but in addition, if this is how this company manages money I would NEVER trust being in a long-term financial relationship with them. Please take this into consideration, if you have enough money to afford this place maybe you are not worried about unfair financial practices, but really who knows what else might be mismanaged. I'm not sure if it is just simply oversight or if I'm being downright scammed, but either way it's inexcusable that my multiple calls and e-mails have been completely ignored.

When my mom moved in she was suffering from arthritis but able to walk with a walker. Her condition worsened until she could only stand and pivot with assistance. Oakmont staff wanted to use a hoyer lift to transfer bc they were concerned about falls. Mom did not want to lose the ability to stand but finally complied. Oakmont transferred her using a lift for ~2 mo before issuing a 30-day eviction notice saying she exceeded their care abilities. They kicked her out for being reliant on a tool they asked her to use. The agreement states Oakmont provides "assistance with bathing, grooming,... ambulating, toileting and transferring." It does not say that they won’t use a lift. We asked them to reconsider. They would not. I noted COVID makes finding a new facility difficult & requested 15 add’l days to move. Oakmont refused. Their lack of empathy & flexibility was astounding. I don't want anyone to undergo the hardship, stress, & unexpected cost of moving out we had to endure.

There was not enough staff members to residents, and the management is not good. We have nothing good to say about this community. Walking in, it looks like a nice place, but when you get into the internal of the community it is like hell on earth. Only good thing we can say, was that it smelled good when they baked cookies.

My husband was in the memory care unit for 9 months. I was lead to believe the staff would be able to provide proper care for him. After a few months his health declined that is when I found out they don't have licensed care givers and not enough care givers to properly care for the amount of patients they have in residence Also they did not have a RN on staff for several months. Would advise do your research before placing a loved one here.

The residents are well taken care of. Care staff is always helping going above and beyond. The building and my mom's room was always clean. The front line staff is the ONLY reason this place runs well. Management is horrible. They are not transparent and always give you the run around. The nurse never comes out of her office and didn't know who my mom was by name. Staff always looked overworked and tired but still provided excellent care. During the pandemic lockdown they still did tours and let family members in if they were on the director, [name removed], good side.

Just received 2 ambulance bills from City of Escondido for my father that was a resident at Felicita Vida. They totalled over $4,000. Felicita failed to provide them with my father's insurance information and therefore he was billed personally at the facility where he no longer resides. Again, he was there in June, 2019, for only 5-6 days and spent 2 of the evenings in the emergency room because of Felicita's inability to take care of his dementia related problems. So the City just sent the bills for JUNE to my father personally at Felicita Vida. They in turn crossed out the address and forwarded them on to the family. They still have all his medical information, so why didn't they provide this to the City either now or when the incidents happened? Another example of poor organization and run facility. Please be aware of the inability of their care regarding dementia related patients. They are not trained nor staffed properly. My father is currently residing at Silverado Memory care in Escondido and is doing wonderful. ALL of their staff are completely trained in memory care and dementia related patients and treat everyone with such compassion. He is happy, well fed, clean, and engaged. Remove review 1.0 star rating 7/19/2019 Previous review This facility is better suited for someone only needing assisted living. If actual memory care is needed due to dementia, especially if your loved one has any type of outbursts, please take them to Silverado Escondido Memory Care Community in Escondido, CA. All of the staff are fully trained and equipped to handle even the most difficult of patients. Please keep in mind, anyone with dementia has no control over their actions or thoughts. Felicita Vida does not have the staff or training to provide the care of a dementia patient. After my father being there less than one week, two evenings in a row I was called at 2am and said they were sending him to the emergency room because of his behavior. This was after they said they could handle any type of dementia patient. They suggested Silverado Escondido Memory care as a better place for my father. Silverado is expensive, but your loved one will have the best of care and treated with love and compassion. For your loved one's sake, find a way to afford it and avoid the stress and confusion on them being sent to the emergency room and then eventually being moved to another facility. I no longer lay awake at night worrying whether my father is being treated well and is safe. Read less

Many of the Care Givers we met were nice, and it is a very nice facility. However There is only 1 person that we know of that has worked at this location longer than 1 year, and that is the Front Desk receptionist. We moved our Dad OUT of Bonaventure Castle Rock just before the holidays out of frustration of simply wanting better care and getting the services he was paying for. We had several meetings with different Executive Directors, and just when we thought we were getting somewhere that Director would leave and we would have to start all over with the new person. So much turnover should be alarming to anyone considering moving here. His apartment was not cleaned due to "Housekeeping shortage", sheets were not changed on a daily basis as they were requested to. Shower assistance not given as requested. Medicine not given because they hadn't received a Dr's order, however they did not contact any of us to let us know this was needed, so no meds given!? Staff were supposed to encourage him to walk to at least one meal a day, that lasted for a week. One day he left the building by himself and drove across Founders Parkway in his Scooter and we were told he was allowed to leave the building. How is that keeping him in safe care? When the front desk person leaves at 7 p.m. there is no one to get a hold of at this location if we had concerns about our dad (If he was not answering his apartment phone) So many worrisome issues we decided to move him closer to one of our family members. Please do not be fooled, Would NOT recommend Bonaventure of Castle Rock.

I moved my parents here after visiting with a new Executive Director that was going to “turn the place around”. I made a horrible mistake! The ED lasted four months, the longest tenure during our short stay. (There were four more before we left!) Staffing is bare bones and they receive little if any training. It is not uncommon to have only one caregiver on the entire Assisted Living floors which included at the time we left 39 individuals. Many of these residents required dressing, bathing and many other adl’s. This is not safe and should be against regulations, if the state of Colorado only had some! The good caregivers don’t stay due to a complete lack of support from management. The food service is a joke with residents frequently waiting over an hour after they order their meal. Activities are basically non-existent. We paid extra for activities reminders and no one came to the room to remind my parents of anything. All care is extra based upon a “careplan” which is unfortunate because the caregivers do not read the careplans. Basically, we paid for services never received! Two medicine mixups occurred during our time there and both could of had dire results. In short, this is the first bad review I have written and I take no pleasure in it, but I would hate for any family or elder to have to go through the upset and worry that we did for the time my folks were at Bonaventure. Please keep looking and go elsewhere!

Run down, rumored to be having labor troubles and health violations.

If you are in your 80s and on the way to living in the mentally assisted facilities this place is great somebody younger than that and has mental capacity to know what is happening to question the quality of the food it is impossible to stay there especially at the prices they charge

Overpriced and underdelivers on all promised 'services'. My Mother was a resident for over two years, with a degenerative condition that the staff was unable and unwilling to help alleviate because of the 'difficulty' of her situation. Like many residents we continued to have a full time daily person to help her with her needs. The added expense pushed her overall care cost to over $100K per year. She was never able to utilize their car service in a timely fashion for medical appointments, as residents in better health dominate that service for their personal pleasure. Staff turnover was huge, more than 50% of the staff departed in the first 18 months, three 'executive directors' and multiple business managers during her stay there. Final injustice after she passed, they sent her to collections for extra rental days after we had removed her belongings from her apartment. Thanks for adding that to our list of things to deal with in our time of grieving. Heartless and indifferent to the passing of your loved one.

Bonaventure of Pueblo failed my mom. Mom was in the Memory Care section for 22 months. Things were fine for the first year, not perfect, but any issues were addressed in a timely manner. In April of 2017, we began having issues with mom's care. It became intolerable in October when I discovered more than 20 open sores on her back. No one there had any idea she had them or how she got them. After investigating, I discovered my mom was not showering or changing clothes for weeks and maybe months. No one ever notified us she was not showering or changing clothes. When I asked the staff, including the executive director, I was told my mom was an adult and had the right to not shower or change clothes. This is [removed]. From April to October there was almost a 100% turn over of staff in the memory care section and based on my observations I question if most of the new employees have any training caring for people with dementia. My mom is no longer at the Bonaventure of Pueblo and I would strongly recommend no one place their loved ones at Bonaventure.

This place is terrible. The management is terrible and there are residents leaving left and right. The director has no business holding the position. They take no responsibility, they just give you verbal words and there’s no follow through or back up. Just as one example, something happened with my loved one where they wound up in the hospital for 6 hours alone. We gave them 4 different numbers and they only contacted one and left a voicemail that wasn’t received until early the next morning. We tried to talk with management about it and all they said was “we’ll look into it and get back to you.” My loved one has lost a significant amount of weight since being there as well. They said they would be monitoring my loved one’s weight while they were living there, but they never told us about the weight loss because they never monitored it. I told them about my loved one’s inability to eat hard foods and it took them several days to get food that my loved one could actually eat. The facility has a huge turnover rate and they’re always short staffed. Anytime I try to make a complaint or voice my concern, they don’t do anything. It all just gets brushed under the table. That I know of personally, there are 3 residents that have already left and 2 more that will be leaving. The management there shouldn’t even be in charge of dogs, they don’t do anything. The place is awful and I feel horrible for the residents that are still there.

It is a clean facility. But it is not friendly. There are the minimum of care workers. There are no security guards at night. And the food is terrible. The activities are few and are given to unqualified people to administer -if they even show up to conduct the activities! Independent Living renters check out as quickly as they can. My experience before the management changed in the fall of 2016 was more positive but Bonaventure in Colorado Springs is a depressing, badly managed, poorly staffed place. I cannot honestly recommend it to anyone.

Unfortunately I would not recommend this place to anyone. There have been 5 Executive Directors in the last 4 years my mother in law has lived there! This community is managed poorly from the corporate level and with the exception of a few people, the staff is in constant turnover. Food quality is not good as chef's keep leaving Sunrise. Elevators are constantly broken and the fire department is always over to "free" either a resident or guest from the elevators. Not enough staff especially after hours to even open the door when a resident returns after 8 pm from an outing with family. It's clear that the organization is not willing to invest in the property or it's staff yet Sunrise keeps raising the rates every year. They are not interested in your loved ones...just your loved one's check!

Do not place your loved one here. The care was ok a few years ago . 2016 everything changed. There is no communication and the administration is only interested in making a profit from your loved one. The leadership cannot manage the place. Large turn over so the care for your loved one suffers drastically. They forget to take them to meals. They mess up their medication. Their healthcare decreased. They do not call when there is something wrong with a loved one till it's to late. The nurse staff does their best but the administration is unorganized and the person in charge of caregivers has no medical or leadership back ground. The room smelled of urine often and the carpets never cleaned. You pay a lot of money for a nice room and the basic fixtures and water / toilet doesn't work. The food was good a few years ago but in 2016 the food was like TV dinners. Several times our loved one wasn't brought to their meal and when ill wasn't offered food. I saw several times the residents being left outside and caregivers complaining about having to spend time with the residents. The caregivers/staff could be often found standing or sitting in main areas chatting with each other instead of caring for the residents. I could hear their call buttons go on and the staff would laugh and say they will get to it later. Seemed that this year the over all Staff became very unhappy and their work ethics changed. They just didn't want to spend time with residents and work to make their lives enjoyable. I am thankful I no longer have to worry about my loved one anymore. In a much better place .

Had a wonderful tour, and had planned to bring my parents in for a "trial run" for a permanent stay. However, at some point the sales associate who gave me the tour disappeared, and was replaced by a terrible woman who was rude, dismissive and said they didn't do respite care after all. I am so disappointed, as this place seemed like a slam-dunk for my parents.

Our experience with Valley View Gardens was not a good one. The facility itself never seemed very clean, and had a noticeable odor. They had a poor resident to staff ratio, and care staff were always hard to find when you needed them. They also really need to improve the food. Other than the activities director, who I think was wonderful, I was disappointed with the whole experience.