Oakmont Management Group

I really wish I had read the reviews before I put my mom in memory care here. What we were promised when we toured is definately not what we got. This facility is very expensive and the memory care unit is not a safe place for anyone who requires advanced care. My mom has been here for 1 month and has fallen 4 times. 2 times required hospital stays. NOT O.K. the facility seems more concerned about taking your money then providing care. It seems to be working for them as we still have to pay the high rent and she isnt even there (she's in the hospital). ( pretty easy money for them at the cost of my Moms wellbeing) Just wanted to warn you all before you make the same mistake.

I came in after 8 to see a resident there. I was from out of State. I was a relative. I got treated like garbage by the staff. Seems very controlling and unhappy there. Very into themselves, and just ripping off older residents for their money. Everything is overpriced, and my relative even had to pay for having their dinner taken to their room.

Honestly we like the staff and facility. But their Sales representative never fulfilled her promise of 1 month free rent if we joined. We feel she is dishonest and will fool the elderly in believing her.

I found them very unorganized. They accepted my sister to come from Rehab into the facility. They cashed her [removed dollar amount] deposit and the day before she was to come there they said they can't accept her because her sugar was too high which it was high because of Rehab, she was not eating right or taking insulin the way she does at home so it took me a while to get that back, but I have all the frustrations of filling out all the forms and going through all this for them to say that the day before really upset us, we had to find another place in the day

Short staffed and poorly trained staff; promises not kept. Train staff to be more kind, more considerate, more welcoming, smile and show warmth, not stand at the doorway and yell out 'what do you want', be patient, get up close so they can hear and be heard.

Yes, it's a lovely place. However, for the money, the services (which they advertise as above and beyond what other facilities provide) do not match up. I have been there when the staff was rude or intolerant of my mother's dementia. When she moved in, promises were made regarding care, speed of response when summoned, professional training of staff, etc, etc. None of it was true. I was there when my mother summoned help to the bathroom and I had to take her because no one came. Other times it would take over an hour (they say 10 minutes), and when I asked to see a response report (when the call pendant went off and when the caregiver responded), I never got one. Always an excuse. The ED is hardly ever there, because corporate has her otherwise engaged at other facilities The ED is guilty of having family members doing tasks that Oakmont staff are getting paid for. Staff steal personal items from residents and money, & nothing is done about it.

We removed my father after 3 weeks. It was not the right place for us. They were in the middle of ownership change so they were understaffed and my father was left in limbo. The facility lives more like an independent living vs assisted living with unsecure exit doors. In order to make it easier for them, they put him in memory care vs allowing him time to adjust. There was not a care plan in place until 3 days after he moved in. When we met to talk about our plan, they put him on the spot with an assessment and told us his Alzheimer's was severe vs the moderate we were told 2 weeks earlier.

I'm not very happy with Oakmont. I requested a copy of the assessment that my sister received for [amount removed] and never received it. My sister refused to go after 2 attempts. We canceled the room at the end of Sept. Now we are getting only a portion of the community fee and we lost the cost of the rent [amount removed]Very sad because we never had any help explaining how to get her to go.

I was excited about ivy park when I placed my wife there last March, but they didn't seem to be able to handle the aggression portion of alzheimer's. They let her lay in bed soaked with urine rather than deal with her not wanting to get up. I would never recommend ivy park for any alzheimer's patient. Overall my rating is 0. The place is kept clean. The staff do their best to clean up any mess. All of the staff were friendly. Again I was disappointed in the quality of care since they left her in bed soaked rather than deal with her not wanting to get up get dressed. I was able to work with the administration until they decided that my wife's aggression was beyond the ability of their staff and she required a 1 on 1 caregiver 24/7 and she had to be aggression free for 2 weeks before they would reevaluate her to determine if she could stay. Plus they wanted 2 weeks prior to the 2 week aggression free period for her medication change to take effect. At $[removed]per hour that was an unreasonable amount to pay for a chance she could stay. The food that I tried was very flavorful and appeared nutritional. They did some activities with the residents and brought in local musicians, but most of the memorycare residents were not brought to the area since they had to be escorted. This is hard to say since I feel the care was inadequate therefore the value was lacking. This is just my personal opinion based on my observations and the situation with them, reportedly being a memory care facility, not being able to handle aggression that is very much a part of alzheimer's disease.

I would rate my experience with Ivy Park at a NEGATIVE 2. It was an absolute nightmare. WE decided to move [name removed] (my wife's mother) into Ivy Park after my wife decided she could no longer care for her. Someone from Ivy Park came out and did an assessment. At that point it was a dementia issue and everything seemed fine. However, before she moved in, [name removed] fell and we need to have paramedics take her to Washington Township Hospital on [date removed]. This is where the nightmare began. We questioned whether Ivy Park could still care for her she was completely bedridden and could not sit up or use the bathroom on her own. However, a representative from Ivy Park came to the hospital and again reassured us that Ivy Park could take care of her., Making matters worse, the attending physician, [name removed], told us that she could NOT go to an skilled nursing facility because she did not have "the right insurance", even though we were willing to pay out of pocket for it. So, when [name removed] was discharged from the hospital on [date removed], we moved her to Ivy Park. We also signed up for hospice care. We signed up for the highest level of care, bringing the cost to around $[removed]/month. My wife noticed when she was signing papers that the rules at Ivy said, "no bedridden patients". She asked the person at Ivy who said that this was a "grey area" and that we had nothing to worry about. We were concerned the moment she moved in because she was in constant duress. After one day, Ivy called us and told us that they were raising the cost of her car by $[removed]/month... AFTER ONE DAY!!! At this point began seeking out skilled cursing facilities on our own, since the hospital was not going to provide any assistance. We left a messages with two facilities. On [date removed], before we heard back from the nursing facilities, Ivy Park called and informed us that [name removed] had died. After getting partial refunds from Ivy, which took a very long time, we ended up paying Ivy Park about $[removed]for two days where she was in misery the whole time. Ivy Park clearly misrepresented what level of care they were able to provide. It was only the hospice nurse that provided any real care for her. My wife and I were seriously considering taking legal action against Ivy Park, [name removed], and even A Place for Mom, for the expenses we incurred and the misery that [name removed] was put through in her final days. We have decided against that; we just want the matter over and done with so that we can move on with our lives.

The director was fired for kicking my mom out

Management doesn't show residents any respect. They can improve by; replying to voice mail questions

Overall experience 5 at first, 1 at the end. Mostly because of disgruntled family member who made things awkward. At first then I got shut off. Again because e left and family member stepped in and caused disconnect. Care services Great at first. When I was in town. But family members discouraged her walker use, saying it made her weak. She fell and broke her hip. Then she was moved out of her apartment with no communication. Again family member big part. Staff Great until they stopped talking to me. Meals seemed good. She never did anything. They seemed decent. They worked with us and have discounts. Still pricey

I would give The Courtyards a zero if I could. When I first toured the facility, it was all show — a complete dog and pony act. But once my brother in law was admitted, the reality set in. The staff is clearly not trained to handle challenging or uncomfortable situations. After just three days, my brother-in- law was sent to the hospital twice, and then told he could not return. Despite this, I was charged the full[amount removed]for the month. I was promised a partial refund, told it had been mailed — but weeks later, nothing. No check, no communication. My calls and emails have been completely ignored. When I went to collect his belongings, I found a pile of soiled clothing and discovered that items, including a new pair of shoes, were missing. I would never recommend this facility to anyone. Beware. the administrator I originally spoke with, seemed only interested in the money — and now refuses to return calls.

Never send anyone there ever!! The care givers and nurse are amazing but the director and management is a terrible nightmare. We just moved her out of there. They take advantage of old people's money, god forbid they get a little sick or need an extra med. my mom fell there 3x and broke 4 bones. By the time we left we were paying $[removed] a month. From $[removed] for care and rent to [removed]k in 1 year. Totally unreasonable. I might recommend if they have an unlimited budget but otherwise, heck NO! That only scratches the surface of all the issues we had w them. When my mom left she had matted hair and we had to cut her hair short. That's a pretty simple thing, brushing someone's hair.

Terrible experience. My husband's room was very dirty. Came in to visit and someone had shivered his wet sheets in the closet with his clean clothes. Male Night shift very combative with him. He fell out of his wheelchair when they were supposed to be watching him and he heard his arm so I had to take him to urgent care. This was in [date removed] and to this day his arm is still hurting him. I will never recommend the place they are understaffed . I could go on and on about everything that happened to him. I decided after two weeks I was taking him home . He is safe and clean.

If I could give them Zero stars I would. For the amount of money they are paid to provide care for my Mother In Law finding that she was sleeping in her urine-soaked bed and had been for so long that the mattress was stained all the way through was horrifying! Then having the staff just casually mention "oh she's been doing this for a while" like it was no big deal blew my mind since no one mentioned it to us. We started looking for another place immediately after that. She also complained that her feet hurt and when we checked them it looked like she had not had her nails trimmed for many months! Some were pointing straight up! How this was not noticed during her assisted showers (when she actually got them) and brought to our attention is beyond belief. All of her clothes were dirty and stained event though we paid extra to have her laundry done. Place looks nice BUT the staff doesn't take care of the tenants as they need too.

The in floor care staff is very nice but I would not recommend this facility to anyone. I have my mom on several waiting lists trying to get her out of there.

I’m writing this review with disappointment & concerns regarding the recent experience we had moving my uncle out. Unfortunately, the process did not reflect the level of care & professionalism one would expect from a community of this reputation, & I believe much of that stems from lack of leadership, care & responsiveness from [name removed], the ED. Despite multiple emails sent earlier in the week, I received no reply. It wasn’t until my wife physically went in and asked that we got the information we needed which was far too late to be helpful. This delay set the tone for what ended up being a frustrating & at times, alarming transition. I took every possible step to communicate clearly about our move-out plan: emailed the ED, Nurse, RCC, & even left a bright color printed schedule with timing details at the front desk, which was distributed by Benjamin who is by far the most professional staff & best concierge. There are many caring staffs at Oakmont, & we appreciate those tried to help.

If you are comfortable with up to 20 minute response times for residents requesting assistance and not worried about loved ones dying during that delayed response time, it's very pretty. Woefully understaffed and poorly managed. It's just not a good place for residents that need assistance. Decent senior facility, not good at all as an assisted living facility.