Oakmont Management Group

The facility seems cold, almost hospital-like. Not what we were looking for.

That was a nightmare. There was a lot of turnover of staff. The executive staff doesn't really give a crap about the residents and their communication skills were horrible. Something would get broken or lost and there's no notification so when I go to visit and I ask about it all they can say is "I don't know." They lost her glasses a couple of times and her dentures once - stuff that was important to living they were negligent with and I didn't appreciate that. The staff in general, I just didn't really like that I had to deal with them. The food is very budget oriented. The floor she lived on was for people with memory loss and it's like they got the crap food. They ate spaghetti everyday and soup. The people downstairs got hamburgers and different things. It's like they gave preferential treatment because they were cognizant of what they were eating.

This assisted living facility is short staff and the staff is often overwhelmed. We were not given an orientation to the facility and have received inconsistent information regarding services. The second day my mother was at the facility, the staff forgot to serve her lunch. My mother’s room is not well maintained and we have had problems with getting serious things like the thermostat repaired. My mother’s room hasn’t been cleaned nor has her laundry been done after two weeks. The managers are often dismissive. I’m thinking of moving my mother if things are not better. I am going to speak to the administrator tomorrow. I’ll update this review if things are resolved.

Management is horrible and not to mention the Co workers don't like each other, a few have argued and almost gotten in fights in front of the residents. They are always short on staff, and each caregiver has too many residents on their list to assist everyone on time. You will pay thousands of dollars for your rent only! The services are considered an extra charge. The leads mistreat the residents and they charge every time the resident pulls the cord for help. The residents have been left with no hot water multiple times. Don't send your loved ones here it's best to hire a personal caregiver at home.

My mom stayed at Las Palmas for about a month in spring [Removed]. Unless you are able to advocate for someone staying there, or the resident can vocally advocate for themselves, I highly recommend AGAINST Las Palmas as an assisted living community. [Removed] in Sales was very helpful in getting our mom in and helping us with furniture via phone and email - Really wonderful in a terrible and stressful time. But once inside the facility the experience was quite poor. While the care givers we met were very kind, there were far too few. The promise was with the push of a button my mom would receive care in 10-15 mins. Sometimes my mom would wait for an hour. Also, when visiting her we could smell her and went to inquire about if her weekly shower had happened. They had to look it up and realized it had somehow been missed. But they couldn't explain why. In addition, while we were there their button service had been experiencing difficulties. For residents that can walk to the front desk this is not a big deal. However my mom was transitioning to a wheelchair and she HAD to push the button to do anything like go to the bathroom. My sister and i had to alert the desk her button wasn't working 3 times. That means even though they were aware the system was having difficulty they didn't put anything else in place (maybe a walkie talkie or having someone check on her more regularly) for a very vulnerable resident. Mind you we paid for the services she needed because your cost is based on need. But they didn't live up to the services we were paying for. Also no one in management knew our mom by name. The care givers did. In all the time we'd visit we never once saw a manager in the hallways - not the Exec Director, no Asst Directors, not Sales, no one. I was told I passed the Activities Director once, but she hadn't identified herself and had nothing showing she worked there. One day I needed to drop off a payment check. Front desk reception told me to knock on the door of the Finance person. When I did she was clearly bothered. She told me I should just leave checks in the box. I asked her why we never saw management. Why doors were always closed. She waved this complaint away saying she was doing pay roll. I asked her if she even knew who my mother was. And she looked at me blankly. One positive is that the food seemed to be celebrated by the residents. Apparently there was a new chef and they loved the food. So again if it is someone that can self-advocate and looking for more of a retirement community seems could be OK (hence two stars, not one). But if you need to trust the care of a loved one to a place, and you want them to be known and loved - this is not the place. We now have our mom in a facility in WA state. I am not sure if the regulations are different as we didn't try any place else in CA, but it is night and day. The staff all know our mom. They are invested in her happiness and health. They all know us. It feels like we are a team all working together. We know if we don't come in they have her best interests at heart. If you are reading this, good luck! It is a tough time.

The apartment air conditioner thermostat didn't work properly - and never got fixed during my mom's month stay. The activity director was suppose to help my mom get involved in the games she was told were happening but the director never followed through. The food quality was poor and the meal service took a very long time - most nights my mom would leave without dessert because they either ran out or took too long to bring to her. My mom and I were very disappointed - the services she was promised were not provided.

Do not move into this place. My room has never been cleaned thoroughly, behind the toilet, etc. The staff is the worst! This is expensive with terrible service, terrible food and is really a very sad joke. Overworked, underpaid, as little as possible and basically just not enough of the right people on hand. The staff hide in their offices and are not part of the resident culture. Maybe the staff needs to eat in the dining room and they can find out what it's like. The food it terrible and dining room service is even worse! Lot's of smiles little follow through. Non-professional, non-professional, non-professional!!!!! Financially taking advantage of the elderly. Basically, they just don't give a hoot about the resident or their family. I am being generous in this review.

I did not like anything at this community when I went to tour. It looked dated and they had a TV in a room. I did not care for it at all.

At first glance this is a gorgeous facility! When I went on my first tour I was greeted by an enthusiastic facility director and was shown around. Every turn revealed a beautiful and well thought out design. When you walk through the door you don't feel like your in a "nursing home" just the kinda place you want your loved one to be. But, that's were it al fell short. My mother was excited about moving there but the food is awful and the "care" is lacking. We have had to hire are own care givers who cooks meals at our house and brings them to her. My mother really wanted help with medications. We were told a "nurse" would manage the meds and her care plan. The biggest disappointment is that "assisted care" is a very vague term. It does not provide medical care. The nurse does not act in the capacity of a nurse she just trains "med techs "to hand your loved one their medication and we have been repeatedly told that they are not nurses and are not able to determine what the client need. So why are they giving the meds? It makes no sense, but it with in the law. No one checks to see if the meds are correct or the right Doctor is ordering the meds. And if your loved one needs a "when necessary medication( (prn).. Good luck because the med tech can't tell your loved one they have it. The brighter side , the activities are awesome! Ashley is an effervescent young lady who gives her heart to the place. She has developed activities that are geared for the individual and mentally stimulating. We would pull our mother out today if We didn't think the staff really wants to make things right. If your looking for a beautifully stimulating environment for your loved one this is it. Hopefully they will fix the medication dispensing service I know we would pay what it would cost to have a real nurse there controlling that and improve the food being served. Felicita Vida is a beautiful place. It has the potential to be the best care facility in north county.

My experience was very positive at the beginning, but once I made the commitment to move my parents into Sunrise some of the promises they had indicated to me failed to happen. It made me question if my parents care was also going to be different than described. Additionally, the amount of money they charged to do an assessment that involved very little was unacceptable. I'm a speech pathologist and can tell you that questions that should have been asked weren't with regards to cognition, memory, and swallowing. So while my first impressions were high I was left with a very low opinion.

My Mom has been in Castle Rock Bonaventure for 18 months. The turn over in staff is tremendous; I've seen 3 directors and at least 4 who were head of assisted living; many many chefs and med techs since she arrived. At first I thought that the staff was not well trained, but over time began to realize that Bonaventure corporate is a terrible company who doesn't treat their employees well; and they appear to not have any procedures and processes in place. Unfortunately, Bonaventure is the only affordable option for my Mom. The food is not very good, and I have to monitor EVERYthing. That said, my mother has made friends and, except for the food, seems to be happy at Bonaventure. I would not recommend Bonaventure from a caregiver's perspective because it has been a tremendous amount of work for me.

Mom was evaluated by a nurse from the business and accepted into the facility. Mom got sick 3 days later and when I visited I found feases on her bed and told by the caretaker that we do not clean that. She went to the hospital with nuemonia 3 days later and was visited by the nurse at the rehab center. We were then told she would not be able to return. I moved her belongings out one week later and saw a administrator during the move. He was sorry it didn't work out and that the corporate office would be sending the bill. A few weeks later I received a bill for two months. I haven't spoken to them yet, but I'm furious!

If I could leave negative stars I would I would not recommend The Carlotta based on our experience. At first, everyone seemed incredibly kind, welcoming, and supportive. Unfortunately, that changed very quickly. Within the first week, we felt the attitude shifted from being helpful to looking for reasons to claim that additional levels of care were needed. In our experience, these recommendations were not supported by clear evidence or thorough assessments, and it felt as though the focus became increasing the level of care and the associated costs rather than working collaboratively with the resident and family. We also felt our loved one's privacy was not respected. Staff frequently entered the apartment, sometimes with multiple people at once, which felt intrusive and intimidating. Rather than discussing concerns respectfully, we felt pressured and bullied into accepting conclusions that were not adequately explained or supported. One of the most disappointing parts of our experience

I would give this facility a 1 out of 5 in every category. Our overall experience was stressful and miserable for both my dad and our entire family. The facility was often unclean, and my dad's room went 10 days without being cleaned. Even then, it was only addressed after we raised the issue with administration. While some staff members seemed friendly at first, that quickly changed over time. Administration always said the right things but rarely followed through with meaningful action. The quality of care was minimal at best. The food was poor, and the overall environment had a significant negative impact on my dad's well-being. In fact, his experience there became so bad that he expressed suicidal thoughts. Since moving to a new facility six weeks ago, he has improved dramatically and is doing much better. Additionally, the caregivers at Ivy appear to lack proper training in memory care. Many were unprofessional and often stood around talking amongst themselves while ignoring residents. Because of our concerns, family members spent a great deal of time at the facility to ensure our dad was safe and cared for. During those visits, we witnessed numerous situations that were simply unacceptable. Based on our experience, I cannot recommend this facility to families seeking quality memory care for their loved ones.

This place is a disaster. I've already told you guys DO NOT PLACE ANYONE THERE. Huge mistake. Caregivers especially are TERRIBLE.

Be sure to read all the fine print and get copies of all documents.

I had relatives live here. The transportation that they promised is notoriously unreliable. They will leave your 82 year old relative waiting for a ride back home. Important medical appointments have been missed. They are dismissive then say they only have one driver for the entire community. This happened routinely and we eventually had to move. The food is gross for anyone remotely interested in fresh food. [Names Removed] in admin, will never respond promptly, if at all. They routinely overbilled. My relative got food poisoning twice. It was an enormous disappointment. If you rely on assisted living for transport, communication of any sort, or edible food, go elsewhere. Seriously. I don't know how this place gets any more than 1 star.

Read the reviews—see yelp and google reviews they are red flags, not isolated complaints. I’m writing this in real time while actively trying to move my family member out and get as far away from this place as possible. The fish stinks from the head, and the problem here is clearly leadership. The Executive Director is rude, dismissive, and at times outright mean. Families are treated like inconveniences, not partners in care. My loved one is visibly more unhappy each time I visit. On a recent visit, I heard a resident crying for an extended period with no staff present. That alone tells you everything about oversight. I also ate there once—the food was watered down and barely edible. This place feels driven by money, not care. Staff seem unhappy, units are sitting empty, and residents are leaving. Do your homework—and look elsewhere.

You do not want to put your loved one here for Assisted Living. This facility is definitely just for Independent living. The expectation is you will be up, dressed and ready to go to the dining restaurant by 0800 for breakfast or you are not a good fit for this facility. I was told this by[Name Removed] after the first night stay for our loved one. Before admitting our loved one. I asked for the highest level of care to be given and paid for it, with Assisted Living, which Brenda then down-graded to a level 3 after assessing her. Then after being admitted, then to not even receive a bed bath cleaning until day 7, upon which I demanded a cleaning prior to discharge. I was told that Bonaventura does not provide Skilled Care, and bed bath cleanings are not offered or given in Assisted Living. Would ask for help with brushing teeth and brushing hair. Would be told "in just a minute, we will help you," only to be forgotten. Meals missed, phone was never installed, portable oxygen tanks left empty.

The facility itself is very nice and updated. The representative was not very knowledgeable about the facility layout or the activities as she was a traveling director of marketing. She would not answer my questions regarding cost of care and explaining the different care levels available. She would not disclose how many staff to resident ratio they require, which is very concerning. I did not see staff in the facility. A few residents arrived at the front desk wanting to discuss living issues and the front desk called to find out where the staff member was and instead of the staff member coming to address the issue, she sent the residents up to go find the staff member. The residents did not seem very happy about that. No one smiled at the facility. The representative I dealt with was very "used car salesman" like. I did not care for the " sales pitch". I understand it is a for profit business, but the residents must come first. I would nit recommend this facility.