Oakmont Management Group

I just really think that they did an excellent job. My experience with the staff members and care givers at the Atria Sutton facility has been fantastic and I can not think of any improvements that need to be made.

The stay here has been exceptional. Truly satisfied with the superb quality of the atria

Things are going good at Felicita Vida. So far, there are no complaints about the staff or the facility.

This seems to be a very nice facility. It is clean and well kept, or at least it has been when I have visited. The staff is professional and also very caring. The other residents here seem to be nice also.

Things are getting better. She is finally starting to adjust. The staff has been amazing and they have done everything possible to make the transition easier. Things are finally coming into place and we are getting adjusted.

We toured and everything was nice, but we are not using them yet. The staff seems to be professional, friendly and helpful.

It was very nice at Villagio at Capriana. They over medicated her though and we took her out. Mom is very difficult and she tries to escape a lot. She was drugged up because of it and walking around like a zombie. It is a beautiful facility. The food is wonderful. The staff is great. It just wasn't for her. That faux pas cost us $11,000.

This place is a very large and spacious community with a lot of residents. It has nice apartments with lots of amenities. The staff is very nice and seem willing to go above and beyond to make the residents seem at home.

My loved one has only been here a short time, but so far our experience has been a positive one. The facility itself is clean and well kept and the staff here is professional and helpful. They've really made an effort to cater to my loved one's situation.

Staff was extremely helpful. With only 1 week notice they assisted our family with Mom's move into Atria

Our experience with Sunrise of Belmont has been a good one overall. My loved one seems to enjoy it here, we're satisfied with our choice!

As far as facilities go, this seems like a nice one, but it was just too far out for us to have to go back and forth to visit my Mom. The staff seemed nice though.

Very nice, but expensive.

I am very satisfied with Sunrise of La Palma. I haven't been here too long. I have no complaints at this point. So far so good at this facility.

On of my parents has lived here since early this year. I've visited her for a week at a time on three occasions, and usually stay in one of the guest quarters (furnished apartments that have not been leased), which are very nice and convenient. The place is beautifully appointed, concierge staff, housekeeping and grounds maintenance and health care technicians are extremely helpful, knowledgable and accommodating. Things are always quite clean and in order. The residents all look out for one another, and the vast majority are friendly and personable. I sleep better at night knowing that my parent is being cared for here. Everything about the place is top notch. There could be a bit more creativity behind the planned activities - though there is always something to do or participate in at the lodge (arts, film, fitness, games, outings, etc.). I would like for there to be more interactive activities, helping residents get to know one another, but that's just me. It's very easy for people to feel comfortable here, but more could be done to assist people who are a bit introverted. Problem area: the dining room administration. The chef and wait staff are great, so when one actually takes time to sit through a meal, the food is wonderful. Residents pay a monthly fee for use of meal "points" in the dining room. My parent has never used all of the points charged to the account each month, and when they're not used there is no refund or roll-over for use the next month. I don't think there is an option to purchase fewer points per month, so that is a bit of a scam. What keeps us from using the dining room? 1. There is no such thing as a "quick" meal in this place. You must make a reservation. Wait to be seated, wait for your order to be taken, wait for food prep, It's perfect if you're in the mood for a fine dining experience, but not a quick lunch. 2. The rules about dining frequently changing. I have yet to find out where they are posted, and my parent's memory is not so great. Each time I visit there has been a different "rule" that we have not followed which makes the dining hall staff grumpy and reluctant to seat us. I don't want to be served food by someone who is grumpy with me, so we eat leftovers, or go out and pay for a meal rather eating here (where the meal has already been paid for). You have to make a reservation for diner. This has to be done by 4:30 PM. If you aren't precisely on time for your reservation - grumpy staff, possibly no seating for you (or you'll have to wait). The phone message when you call the dining hall to make reservations doesn't tell you that reservations must be made by 4:30, and says that the last seating is at 7:45 (it's actually 7:15 PM). When I asked where I could learn the new rules each time I visit, the staff told me that they had instructed my parent on this "a number of times." One would think that in a retirement community they would be more understanding of people with memory problems, and less likely to condescend to them or shame them in front of their grown children. If Fountaingrove Lodge ever gets the dining hall running smoothly (from the residents' and guests' perspective), it will really be an exceptional place for those who need assisted living without nursing care.

We were given about one week's notice that Mom would be discharged only to assisted living or 24/7 in home care. Atria Sutton staff quickly responded, assesed Mom's condition, processed documents and ensured her apartment was ready. They made the move easier on mom and the family.

They were all very accommodating at the Oakmont to make some changes that we needed to have in order to move my loved one in. They have also been responsive to any concerns and issues we have had so far.

The property is excellent. We couldn't have picked a better place. The staff is very friendly and the property is laid out very nice. The only reason I say 4 is because there is only 1 elevator. The other thing is the a/c in the room blows hard but they are working on it.

I think that they could improve on service in the dining room. I think that they need to add some staff too. Honestly, I think they could use a pastry chef or someone that is good at baking. I know it sounds strange, but people like their desserts and they could be better. Overall though, it has been good.

We really like it so far. So far she is liking it too, and getting adjusted. I think most of the time she is happy with the food. Everyone is nice there. They are a really nice place, and it's working out really well.