Oak Park Place

My biggest regret in life was choosing Oak Park. What a disgrace of a “memory care facility.” Not one person in the entire building is qualified to care for the special needs of an Alzheimer’s/Dementia patient. As we discovered they have plenty of loopholes to cover all their mistakes/false advertising. During the initial walkthrough they make the place seem like a dream come true, however it is a house of horrors. My family member passed away due to heedlessness and we are pursuing a case against them. Between the uneducated, uncompassionate, limited and constantly turning staff/management, the director of housing and regional nurse were among the most stressful part of our time with Oak Park. As leaders they failed exceedingly, they provided no training for the steadily turning staff and complete disregard for making any changes to better the residents. We brought several issues to their attention, as well as corporate, that never got solved. Their feeble responses lacked any compassion and came across as sarcastic and merciless. It felt as if we were annoying them with our concerns. A few of those matters that our family member suffered from include: dehydration, improper wound care, neglected hygiene, toileting was unsafe, unsanitary and not often enough resulting in open wounds/hospitalization, no housekeeping as promised and paid for, sudden weight loss, minimal interaction with activities (they just wheel them in a room with a TV and leave them there unattended), residents put in unsafe conditions because of lazy staff, bed falls are not being reported, hospitalization for pneumonia due to failure to follow treatment plans, and just downright lack of communication, knowledge and complete negligence. This is how our family member lived their last months. The response we got in return “It's the disease, Alzheimer’s, they are old it happens.” I will not rest until this place is no longer in operation and the residents still residing there get the love, care and attention they deserve.

They do not have a nurse 24/7. No visiting physical therapist. Definitely no visiting podiatrist! They are unprofessional and a lot of their 'caregivers' have no experience! Good luck in your search!