MorningStar Senior Living

Change Management, hire polite employees, perform the services that the client is paying for. My husband's bedsheets and towels were changed once in 6 weeks. Certain staff members on the medical team were not nice at all. The marketing director lied to me about several policies. The account lady was obnoxious. The whole experience was very stressful. I can't believe Morning Star is a Christian based organization. I would never recommend them.

Friendly at the onset but as fall hazard arise they are mean and pushy

some people are great a lot are not. only a couple of care givers and lack of response for emergency necklaces as well as reporting it to me and doctors for falls. . [name removed] at front desk only good one. New chef amazing but they need to support him. Not worth it.

A senior care facility should prioritize compassion, respect, and professionalism, but unfortunately, that was not our experience here. If you’re considering this place for a loved one, I strongly encourage you to look elsewhere. No family should have to go through what we did.I Regret placing my mother here. The level of care and attention she received was far below what was promised. Her needs were not properly met, and the staff seemed either overwhelmed or indifferent to her well-being. Communication was poor, and concerns were often ignored or dismissed

The experience is that of my family members who have voiced concern over the safety, well-being, of it's elderly. Magagement's attitude portrays an illusion of care and fails to address the needs of frail and needy seniors. It has been a huge disappointment. Those who have noted this blatent disregard of management's self serving, self involvement with "partiality" to family members, friends of the resident elderly and manipulation of elderly needs to accommodate their short staff problems; leaving responsibility on the shoulders of the few caregivers who demonstrate a moral obligation to care for the seniors requirng immediate attention and care. Their level of care is heavily regulated with contracts signatured by the senior residents power of attorney. No provision for seniors lacking in the ability to chew or having diatry restrictions. The reply is "we are short staffed" only have soup of the day; Cannot cater to the needs for less sugar/salt. Many Seniors have moved.

They did not perform the care I was paying for, they did not know how to handle dementia patients, the director did not handle things professionally, the marketing director was misleading For a Christian based company, they did not represent that. I would not recommend them to anyone.

They misdiagnosed my wife's level of care needs, she fell and broke her arm there requiring surgery since she wasn't supervised properly, they left her in pain an entire morning before my private caregiver got there and called an ambulance.

The friendliness of the CNA's is a 5, but a 1 for management. Initially was really good then was worst experience. She was not given her meds every day. Trash in her room a lot. Got told we had to move her out because she fell too much and they cannot care for people that are fall risks. Will not use alarms and wanted us to pay the [fee removed] a month plus pay for an outside person to be with them 24/7 to watch if they fall. Not helpful with facilitating for her care and for the money we paid would never send another loved one to that facility. The daily care people the CNAs and aids were good but management is horrible and will not help families.

Not a good experience. Was good at first and the intake but we are no longer there. They don’t have ability to help seniors if they are fall risks. If they are prone to falls be prepared that on top of the almost [removed] per month they want to require you to provide 24 hour one on one fall watch care at their facility and pay for that through a outside company and still pay their monthly rate. They will not use bed or chair alarms. When we moved her out they gave us her meds and multiple days were not given to her. [name removed] was great but the others that facilitate the care were very difficult to work with. Dirty dishes in her room a lot and her room would be a mess most of the time. Their experience in this field was misleading by the lead nurse and facility director.

Lack of staff to patients in memory care resulted in my father being found on the floor in his room for an unknown amount of time. They sent my nonverbal father to the hospital in an ambulance with no paperwork and no one to go with. The hospital nearly entered him in as a John Doe because of this. The day he was discharged back to memory care he fell again due to lack of care to assist resulting in another hospital stay. Again no paperwork sent with him. This happened a third time and the staff advised ambulance care that my father's nonverbal condition and right side weakness was sudden and onset so he was nearly unnecessarily airlifted to a specialty hospital under suspicion of a stroke. Thankfully I called the hospital before that happened. When we cleared out his room, it was filthy. Shoes were missing. Clothes were missing or not his despite other men's names written on the clothing tags. My father had been urinating in drawers and other inappropriate places due to his dementia and it was being left there. No one brought this to our attention. They advised they cleaned every day. I would go and clean it when visiting my father. My father's toilet handle was broken for weeks. I had to address this with maintenance 4 times before it was fixed. When we would visit my father would be wearing other people's clothes and his nice clothing was missing. When I asked why no paperwork was sent with him the staff told me that the printer was broken. These facilities are supposed to provide families a peace of mind that their loved ones are being cared for properly. This facility did the opposite. Some of the staff were incredibly nice and caring, it seems as if the issue fell from higher up in management. It was a lot of overpromising and under delivering, and I unfortunately fell for the initial sales pitch. Do your research and look up other reviews and official reports/claims made against this place before committing.

This is basically a repeat of the details provided by Anonymous of [date removed], and backed up by Anonymous of [date removed], and others. The staff are mostly very nice and the facilities pleasant. The people that can get about by themselves seem fine. But if your loved one needs more care please put them in a nursing home or somewhere else prepared to care for them. I would have rather just moved on and forget this and not done a review, but I think it is important for people to know what goes on. And if you think you can just have a camera put in the room, know that I called many times and talked to someone in person a couple of times, only to get a run around each time over the course of a week or so. Then it was too late. I don't blame the staff. This is a management issue. I need to stay anonymous to not stir up any more pain or trouble for anyone.

I moved my father into Morningstar Assisted Living last spring, and unfortunately, our experience has been disappointing. The facility has faced ongoing issues, such as non-functional transportation and a staff that seems ill-prepared to handle residents with health problems. The management appears disorganized, often reacting to problems rather than proactively addressing them. One staff member, [name removed], has shown a lack of compassion and professionalism, even discussing residents' personal matters openly with other residents and junior staff. It reminds me of middle school. My father's health concerns were met with threats of cruel and unusual treatment rather than support. The advertised amenities, such as fresh produce, are not provided, and the nurse is rarely on-site. Overall, I cannot recommend this facility based on our experience.

No I wouldn't recommend Legacy house. The staff is incompetent, my loved was left on the edge floor after falling for almost two hours. My complaints weren't addressed and they lost/stole and damaged almost $[removed] worth of stuff.

My loved one was previously a resident at MorningStar of Littleton. The staff stole jewelry from my loved one. Management promised to make things right with mom regarding theft. They reneged on that promise after she passed. The food was okay and the activities were good. The cost/rent was very expensive.

As pretty as it looks, it’s the worst place you could put a loved one. Management is so under educated and trained it could easily be an unfortunate situation for your loved one. They’ll promise you the world and tell you everything you want to hear, then never do any of it. Room was never vacuumed in a year, meds mismanaged, food is awful, no activities accept movies, no stimulation, and lies upon lies. Go elsewhere!

I think Morningstar had a staff change. Things went bad in July-August and my father in law broke hip due to construction in memory care area. He did not recover and passed away on [date removed]. I would NOT currently recommend morningstar to anyone. The carpet they put in memory care causes me to fall and I'm in perfect health!!! 0 on all ratings. For [removed] a month this was a joke. Ac was out for two months in heat of summer. They said they were out of trash bags every time we visited. They lost his hearing aides. And sent a med tech to double dose his pain meds while we were there! Don't recommend them!!!

Signed my dad up to move into the assisted living part of this facility, specifically because my dad is starting to need more care than what I can provide. Had the care level evaluation by the nurse and was told I needed to get additional home healthcare in place before he could move in. Took my dad to him primary who eventually put in the referral even though he didn’t think my dad needed it. While waiting on home health, I moved my dad’s furniture in and prepared his apartment. Home health contacted the facility, because my dad does not have any condition that would qualify for home health. Communication from Morning Star after that was either non existent or terse. In the end they denied my dad admittance because the nurse disagreed with my dad’s PCP and home health. Now I have to move his furniture to a storage facility and start looking for a new facility.

I was not happy with MorningStar. I filed two complaints with HHS against them and would tell other families to not put their family members there. I was extremely dissatisfied with the level of care and the way they handled issuing a 30 day notice.

All of the residents are very rude and the staff is inconsiderate. There is constantly an issue here at the Longmont location. It’s a very loud location with a busy highway and construction. I personally would not recommend my family to stay here as they don’t care for the community and the environment does not seem friendly.

Don't send your loved ones here! Outrageously expensive and won't work with you to forgive any fees, even ones that can be overlooked. We spent a fortune there. They are also not transparent. Told us my dad could go to their memory care then did not pick him up on his scheduled day. Never told us. We had to call to find out why. Pick another place!!?