Monarch Communities

I've been pleased with the service here so far. The facility itself is clean and well kept, and they've got a good variety of activities to keep the residents engaged and entertained. The staff does an excellent job of encouraging the residents to get involved. I have noticed a few hiccups in coordination and follow-through, but for the most part we're comfortable and happy with the care they're providing my loved one.

My loved one had been staying at this community for a while, and during her time there I feel they did a good job with her care. The facility itself is very clean and nice looking, as well. Unfortunately due to health complications and increasing care needs she needed to be moved elsewhere, but this place is certainly worth a look.

The staff here is what really got my loved one to stay here. They do suffer from understaffing, but that is like everywhere else. The activities they offer are less engaging than at other independent living communities, but they do offer them. Also, the price seemed to be comparable to others in the area. One suggestion we have would be to have more information about their compeitors. Brandywine does compare to the others, but they don't seem to really investigate what the competitors offer. However, we were really impressed by the recent family meeting with the staff. The family members were able to meet and discuss what specifically the staff is doing that is good, as well as what is not so good. Even the littlest things were discussed, such as putting flowers along the walkway, or playing music in the lobby. They were very receptive to the feedback and everyone praised the staff for their hard work.

Great appearance, very elegant decor, however, couldn't see social activities or larger living units due to shut down of touring facilities because of a recent viral infection outbreak throughout the center.

It's very clean, and they are very friendly. It is just too expensive, I got quoted one price and the price has since gone up. When you run out of money they have to move. I feel like I don't have a hands on with the administrative staff. Figuring out who to talk to for different issues. They are really accommodating, and they are always welcoming and nice. They are very patient. The food is really, really superior to a lot of the places I have been to. They are always doing activities, but there could be a little more variety.

Everybody from the maintenance on up is very nice. It's been a great facility. I've been to some of the Christmas parties and get-togethers, and it's amazing how the whole staff gets involved. The food I had was good. The whole place knows my name, it's amazing. I walk in to visit and they know where everyone is. I've gotten calls if I had her out longer than I planned. They are right on top of it. I like the room. Marie from A Place For Mom was great! She followed up with me and did a great job helping sort through all the places I looked at!

not affordable

Beautiful facility, clean, safe, recently renovated, friendly and helpful staff, A/L residents seemed happy and well cared for...noticed lots of smiles and pleasant conversations in the hallways and at supper, among residents and between residents/staff. Executive Director has been there seven years, so there seems to be some measure of consistency. The main thing that piqued my interest was when they told me that high-functioning residents in the memory care program (called "keepsake village") and those with early to mid-stage dementias could get involved with the many assisted living activities, giving them a broader variety of options and more mental stimulation for that set of residents than I've seen available at many similar facilities. I didn't spend much time in the memory care unit, but they seem to prefer keeping residents in A/L as long as possible, maintaining a higher degree of independence, etc.

We're pleased with this place so far. It's clean and nice looking, and the staff have been very friendly. They also appear to have a fairly good variety of activities. This location was one of our favorites that we looked at, and also happened to be very conveniently located near family, and reasonably priced compared to others we looked at in the area.

They were very helpful.

We looked at this location when we were looking into options for Dad. The staff were just amazing, all very nice people. It was a nice looking location, clean, and the residents seemed very happy. Unfortunately my father never got to stay here since he had a medical emergency come up that prevented it, but we had selected this location and were looking forward to moving him in.

This seems like a good place. I liked the aesthetics of it when we toured, it look nice and was clean. The staff have been friendly and Dad seems to be doing well here.

From what we saw during our tour this place looked good. The staff and the residents seemed friendly, and it was clean and well kept. It didn't have quite the right atmosphere we were looking for for Mom, but that was just our personal tastes, nothing wrong with the community itself!

This was one of the locations we looked at for Mom in New York. Everything I saw during our tour looked very nice, it was a beautiful facility and the staff were friendly and seemed very competent. However, I was a bit put off by the attitude staff and the residents. They seemed a stuffy and stuck up, honestly, and I didn't feel like Mom would be a good fit there socially.

We liked the general feeling, the physical presence, it was built for assisted living rather than converted like a lot of others. They have one thing they do bad, they don't respond to the emergency bell very quickly. On two occaisons it took fifteen minutes to respond.

I'm satisfied, I would say they have a lot of activites and it is clean and the staff is very friendly.

This community is brand new, when we toured it wasn't even open for residents yet. It was gorgeous! Like what you'd expect from a 5-star hotel! Unfortunately since Mom has some specific care needs we wanted something more proven, even though this community would have been accepting residents by the time Mom needed her respite stay.

This place was interesting! The staff was very friendly, and professional, and it was clean and well kept. It had a very sleek, and modern look. My loved one said it reminded them too much of a hotel, which was a negative for them, but I thought it was nice. Also, the resident dog was amazing. I know you can't pick a community based off an animal, but it was tempting!

We toured this community when looking for Mom, and it looked lovely. It was brand new, so new it wasn't quite ready for residents yet when we toured. Also it was VERY expensive.

They've been great so far, my parents have been in there since March. Mom and Dad moved into the assisted living, but Mom was moved to memory care immediately. I feel like it may not as stimulating as Alzheimer's patient needs, her mental state seems to have deteriorated since she's been there. It is safe, and clean. The cost has gone up since we started, they are not forthcoming about pricing. My main contact in memory care unit is more like activities director, and I expected someone who would know more about Alzheimer's care specifically. A major factor in our decision was that they allowed Mom and Dad to live together despite Dad not needing the same care.