Mainstay Healthcare Management

I am very disappointed with this facility. There are things that are misrepresented. The apartment that I have, there is a lot wrong with it and I have talked to one of the people about it. The gentleman who is supposed to fix it, well let’s just say there are more things not done. The maintenance team is trying to fix it as well, but these things shouldn’t happen. The manager that I was familiar with when I first moved in has been fired and previously before that 12 people had left. They are still some issues that they are dealing with. Not only myself, but other people are not happy here. This facility is an independent living community however I believe a lot of people here should be assisted. They are very nice but some of these folks are cognitively challenged which just makes it more difficult. The food that they provide as well do not accommodate to people at all. It’s heavily salted and I call it ‘Jail House Food’. It’s just high in carbs and sugar. Every single morning they serve scrambled eggs and maybe sausage and bacon. There really isn’t any variety. I have experience rude behavior from their staff that was completely inappropriate. I have complained about it, but it should not have happened. Many people are afraid to speak up about their experience because they are afraid of retribution. Again I am very disappointed and I would definitely not recommend.

The community at Carolina Gardens at Garden City was little larger and older than others we visited. The staff that offered the tour were kind but not as welcoming as we had seen. The community does offer a separate memory care unit.

My wife was at Park Place for parts of August and September. The main reason that she went home was that she did not sleep much there. When she returned home she was able to sleep much better. At P P the food was good and the staff was very kind and helpful.

I have mixed feelings about Ivy Springs. My husband fell a few days after being in there and no one saw it. They messed up his blood thinner medications. (I understand that they have now fired the lady that was in charge of that medication.) Then two weeks after the fall he died, and they said on the medical report that he had bleeding in the brain which they said was probably a delayed effect of the fall. I am sure that it works out well for others but it turned out to be a negative experience for us. I can't blame the facility necessarily, but perhaps they could have kept a closer eye on him. I don't know.

For the most part, the people at Brookdale Newport, are very caring and helpful. However, there are a couple of people, will not mention names, in some higher up positions in this particular care facility that have no business working for this company, as I have read what they expect of their employees. They would not hurt the people in their care physically, but are just very unpleasant in dealing with them, very uncaring and actually speak unkindly of them to anyone who will listen. Other than these couple of bad seeds, everyone seems to be very kind and helpful in any and all situations.

For $60,000/year, It would be nice to serve the residents brain healthy meals. For it to be a relatively new facility, I would think they would be knowledgeable or at least do the research to ensure the foods served to the residents contribute to brain health. If we decide to select Ivy Springs Manor, it looks like I will have to take my mother-in-law most of her meals and snacks. That's a lot of work when you are paying that kind of money out of pocket. It's a bummer because I was impressed with everything else with the facility and program.

well my mother has only been there for 2 weeks but what I have seen was far I'm not very happy with. it seems there's a communication problem between the Executive Director and other members of the staff. also on the week ends it seems like there's too little supervision going on come take times takes three or four rings to get the door answered and it seems people are just sitting in the lobby totally unattended. I really think they need to have a manager on duty program or something similar where there's always management on board on the weekend. my mother's room has not been clean on several occasions I've had to go get somebody to empty her trash bring her towels etc also there has been some problems with a couple of the patience my mother has a fear of two of them and I certainly see why ! I've been told that there may be some changes there so hopefully things will get better

I find that staff is friendly but I question their service to my husband. They do not assist with brushing teeth, washing hands or toilet cleanliness. The toothpaste tube is just as full as when I left it 3 months ago. He is not shaved well. Every thing is good except patient care and cleanliness. Also, his bathroom is rarely cleaned and I have cleaned it myself.

I didn't like it at all. We just walked in and the first impression wasn't a real good one. It smelled and it was too much money for what my mother in law got compared to the other ones we were looking at. The studio/one bedroom was about $2,000 and the extra services we were going to need were going to bring that price up.

There is no menu for residents to choose from. They are given a plate of food that a cook has cooked and if they don’t like it they don’t eat for that meal. The only option is a sandwich with 1 piece of ham and slathered in mayo. They are not taking the residents ANYWHERE! They make promises that are never kept so we moved my mom out to the [community removed]. What a night and day difference. They will take her anywhere she wants to go including church of her choice. She is so much happier there.

The administrator that was in charge during my moms residency has thankfully been replaced, so I cannot comment on the current management staff. The day to day care was very subpar. There were days when there were better attendants (who we discovered were NOT licensed caregivers but just considered attendants). But for the most part, they did not want to do much to assist the residents and just parked my mom in a wheelchair all day. We would have to plead for her to be taken to the restroom and/or changed /cleaned. Many were found lounging in the recliners that had been moved there for the residents or on their phones. My mother seriously deteriorated during her 3 month stay at this facility. I will say that in her final days, they became very attentive and caring. And the new nurse manager at the time my mom passed away was trying to make needed changes.

I've become very disillusioned with Windrush. They make the residents go to bed at 5:30pm and they're in bed for 12 hours. They were not giving my mom a certain medication that was prescribed for her and often they've taken too long to help her to the bathroom resulting in her soiling herself. The aides have told me the director lies and is not a good person. They've even sent my mom to the hospital just because she couldn't sleep one night. If I had control of her finances I would have moved her to [community removed].

[name removed] passed away on [date removed] , before we could get there to collect stuff from her room, they removed everything and placed new tenants in her room which was paid for through months end. They should have called me.

This facility offers a lot but delivers poorly once you’re there. We amassed over [removed]$ in services we had to pay for which they said , contractually, they would provide. Concerns brought to the administration were dismissed and disregarded. Requests for reimbursement were met with “ it’s being processed” which was simply a put off to see how long it would take us to quit asking, recognizing there was no sincere plan to reimburse. Unless you’re fully prepared to meet your families needs despite their “advertised services” ……. AVOID this facility.

The experience started out positively, but communication became difficult during a medical situation involving our family member. We were frustrated by the lack of updates and felt unclear about the care plan and next steps. We had hoped for a thorough evaluation and more guidance, but information was limited throughout the process. To top it off her jewelry was missing and we never got a response. We've been calling for well over a week. Overall, the situation left us feeling confused and disappointed.

So far the staff does not seem educated in caring for patients, and the room is never cleaned. They take a long time answering the call button, and sometimes still never bring what you need.

What we like best was the original marketing director. However, she left two or three weeks after my mom moved in and it was kind of downhill after that. What we have liked the least is the food and the neglect. My mother rarely calls for help but when she does, she usually has to wait at least half an hour, and sometimes no one comes at all.

Communication and follow up from the nursing coordinator is awful ([name removed]). She tries to over talk you and hide the inadequacies of her organization and knowledge of her patience. The nursing staff is so sweet and awesome.

Stood out: Perceived care vs cost and low number of residents at the facility. Would I recommend?: No. My mother has moved out to another facility. Wellington has very high turnover of staff leading to poor and inconsistent care. And, meals were not consistent due to lack of food delivery to the facility. The kitchen staff had to make do with what they had. Rumor was that the main office had not paid delivery fees, so the trucks would not deliver.

My mom has been here for almost 4 months. In that time the bus has not been working so they do not take the residents to any stores or outside activities. Their activities director quit back at the beginning of December and they do not have anyone to entertain the residents. Food is terrible also. The cook they had was replaced recently and only now is he asking the residents what they would like for meals. There are no choices for meals. They charge $[removed] extra for people who are diabetic for meals and there is no dietician on staff. The meals that are listed on their website IS NOT what is served to them. Currently looking for a new facility for my mom.