Lorien Health Services

I just want to commend the kitchen staff today for an excellent, well-prepared, lunch. It was tasty and delicious and an excellent meal. That is not always the case, so I just wanted you to know that you’ve outdone yourselves. I really appreciate it. Thanks..

I would recommend this place. It's pretty good. Others that I know, that went here were satisfied, and I am also pretty satisfied. There is circumstances where it is difficult putting someone in here but overall, it is a pretty good place.

Lorien Encore was a nice and newer, more modern facility. They were running a special where they waive some of the move in fees when we were looking. The location was wonderful and very easy to get too off of interstate 97. It was comparable to the facility we ended up going with, the only difference was the price and the other facility had memory care split into two levels.

the director of admissions was very friendly and accommodating. they tried their best, but they may have been overwhelmed - so much so that they may have not been able to provide my loved one with the attention they needed. i do wish that they could've given me a few more calls to relay information regarding my loved ones level of care and needs. i did find this community expensive, so it was fortunate that i was able to separate the billing into two monthly payments. the only issue with that is that my loved one was only able to use two weeks out of the full month; when i brought this to their attention and requested a credit or compensation, it fell upon deaf ears.

Our family had an in person tour and for our loved one it was just extremely way to large. There are five dining halls there and with the cognitive stage our loved one is at we thought it was would be entirely to overwhelming. However, we do have friends living there now and they absolutely love it

The community is clean and neat and the staff is very friendly. The food is good and my loved one is happy here. I would recommend this community to others based on my experience.

Really nice place. When I was trying to get my mom in, they went above and beyond to make that happen. Since she has been there and before all this "stay at home" stuff, they have taken very good care of her.

I think that they are really dedicated to the older population. They have made my dads move as easy as possible. It is clean. The staff is very friendly and helpful. I would recommend this place.

We chose Lorien Bel Air because of the location, the cleanliness of the facility, and the availability. Also, the rooms were newer construction. The room sizes were generous compared to some others we saw. She said the food here was average. The best part about the community was the newness of the rooms, it felt very updated and had a homey feel. Overall, I would recommend to others.

The staff was very nice, but this is an assisted living facility. My dad needed more help than they could provide. He fell multiple times a day, and had dementia so he couldn’t remember to press the call button. His acuity was too high for this facility. He passed away in the facility.

If you are bed ridden and need full time care this is not the place for you. You are better suited in a nursing home environment. However the PT staff in the beginning was outstanding. The nursing staff needs more FTEs as they are stretched way too thin. Food-should be served hot. Activities-just not inclusive like other facilities I've seen. Small participation in activities except bingo.

I would not recommend this facility unless you have time to do things yourself for your loved one, like take them out to eat and get them supplemental food because the meals are inadequate, very small portions and not enough for an adult man. They also don't accommodate dietary needs. Elderly people need choices that don't give them Gerd or aggravate their diverticulitis or hypertension. The assisted-living can be a little challenging in the sense that family members need to initiate, schedule and for the most part transport their loved one to medical appointments.

The staff was nice but sometimes inconsistent, meaning arre time at times but seemingly absent at others. On occasion I was not greeted at the nurses station although the attending caregiver was at the desk. The were several times the caregivers were slow to respond to my mom. Is give this facility a C rating.

My loved one is currently a resident at Lorien Harmony Hall and overall her experience at this facility so far has been okay. Some of the staff are amazing, others are not. Staffing seems to be the biggest issue, as all of the nurses and caregivers feel it. Therefore, so do the residents. The cleanliness of the facility is great. The meals are not good. The quality of care is good. Overall, I would recommend Lorien Harmony Hall to others.

My dads room was filthy. He had dementia and dropped food. They didn't clean up blood in the bathroom. They were short staffed and in reality he was too acute for assisted living. They are not suited to handle memory care.

Our family was setting up a tour with Lorien Mt. Airy because it came highly recommend to us and we have even had extended family live there. However, the gentlemen we spoke with advise they aren't doing in person tours because of covid and we would have to do one virtually which was fine but he never sent us the link. Also, every time we would call to set up a time he seemed very disinterested, rude and like we were wasting his time so we decided to not even tour Lorien Mt. Airy.

It is very hit and miss with staff. You have some staff that you would rate a 5 and others a 2. The best part was the physical therapy. I would say 50% of the staff is attentive and caring while the others would sit around the nurse station and not check on people at all. I visited my mother there every day for two weeks and was not impressed with the exception of physical therapy. Some people were rude and others were very nice. Like I said...hit or miss with the staff. My mother was only there temporarily.

no full kitchens

Wonderful staff, needs rennovations, which they are working on.

Need improvement on time and compassion for patients, response time and better bedside manner. You need to keep on top of this facility everyday, be best if you lived next door.