Lockwood Management LLC

My mom lived here for a while and every phone call she brought up the director at Lockwood of Fenton. She is extremely unprofessional. When I called her to speak about concerns regarding my mother, she didn’t know who she was. I had to ask another worker, and they knew who she was right away. It also seemed like she treats other employees less than her. She is cold and she wants people to think she cares. However, she truly doesn’t care. She looks at the residents and sees her paycheck. My mother always commended housekeeping and maintenance. My mom never came down for food, but her friends would always commend the staff. Overall, the place would be extremely improved if the executive director were not in her position.

Save your money. Way over- priced. The management needs to be totally replaced. They never give out price lists/costs and even when quoting prices there a lot of double talk. They serve dinner for lunch and lunch for dinner. The executive manager cites..corporate makes the decisions but going online you can never find a phone number or board of directors. The medication team is complete chaos and residents are being medicated without taking blood pressure readings and don't have enough staff. Wake up CORPORATE..Get rid of manager/cook..

Kitchen food is terrible! The new executive director [name removed] is awesome and trying to get the staff to make meals from scratch. They keep taking stuff away from us and rent keeps going up. The leasing person cant say her name right starts with a [name removed]? She has no personality. I dont know how she has a job. [name removed] s all over the place cause there is no staff. She does a great job. And always makes us feel appreciated and cared for. Housekeeping is friendly. Neighbors are also kind. People just fant afford to live here anymore with these prices

This place will promise the moon before you move in but will NOT deliver once you are in. Med team promised they would add more staff of mom needed it, medications were consistently over an hour late In apartment meal delivery is a joke Cold an hour past meal time and NEVER a full meal we finally had to go to meals on wheels!! I would look anywhere else unless your people can take care of themselves

Horrible new building manager. Very rude to residents and some of the other staff in the building. She had no business running a building full of seniors. Heard many residents complaints about her and [name removed] in front office while i was there with residents.

Be careful, most of what they tell you to get into your parent's bank account is untrue. They ask you to give them $100 to hold the apartment for 7 days at which time you are to sign a contract and pick a move in date. This, again, is UNTRUE! Instead they start charging you the day BEFORE the meeting date as opposed to the move in date, and the Manager, [name removed], tries to go through the contract without allowing the tenant to read it. He charged us a "pro-rated" rent for 10 days that my mom would not even be moving in, he makes verbal promises which the Contract states otherwise, like, rent being due on the first, but promises that they won't take it until the 5th, while every time the rent is not paid you are charged a late fee and risk being evicted after 3 months and $75 per month in late fees. They tell you the VA will pay for part of the payments, when the VA states they won't. That is why they want you to pay them and you collect from SS and VA. I'm sorry I met these people.

I have called several times and left messages for both the General Manager and the Leasing Director. No one ever answers the phone nor returns my calls or responds to my messages. How do I get in contact with this facility???