Lockwood Management LLC

Lockwood of Burton has turned out to be a really great place for mother in law. Since she's been there she is now eating three meals per day which she didn't do before moving in so that definitely says a lot. The staff are always very nice and welcoming. They are highly recommended in my book!

Love it so far. Michelle and the nurse Theresa have been very helpful in preparing for possible. Mom has no money and no one seems to care. We are going in under the income tax credit and VA benefits and we are treated as if we are paying our own way. My mom worked very hard all her life and never asked for anything and even ruined her own healthy taking care of my father and keeping him out of a nursing home. I feel she deserves this and am afraid it might be to good to be true!.

We toured this community while looking into care options for a loved one. Lockwood of Waterford seemed like a nice place, overall! The people here were friendly, and the facility itself was clean and well decorated. It wasn't our top choice, but it seemed like somewhere that would have done a good job taking care of my loved one.

We have chosen Lockwood of Waterford. I like the location, and the price was reasonable.

not as nice as Canterbury. Has more housekeeping every day. Meals only at certain times in diningroom.Nursing home style menu. transportation many x/wk. movie room. Laundry services

My two sisters and I chose Lockwood for our father, mainly because of the caring staff. We visited several times and we always felt welcome. The facilities themselves were great, too. Small enough to be cozy, but large enough to offer plenty to do. Unfortunately, we were unable to convince our father that a move was in his best interest, so he has not moved to Lockwood. In the future, if he needs assisted living, Lockwood would be our hands-down choice.

Was very nice, looked at apoartment and was considering it, but mom thinks it may be too small.

The only reason I didn't give them 5 stars is that the food quality is not the best.

The cleanliness of the community gets a 4 out of 5 for cleanliness but for my apartment that would get a 3 out of 5. I cannot comment on the activities because we did not participate. What we like the most about the community is the friendly staff and the friends we have made, and yes I would recommend it for those who are completely independent of minimal cleaning services.

It improved

They complain too much about laundry, going to do my own. And the cleaning is poor. Going to do my own and they lost things in the wash.

We cannot rate the meals or dining because our loved one has not bought any meals yet. For the activities our loved one isn't participating due to her inability to get out of the apartment on her own. Staff seems to be extremely caring but we haven't needed to use them for anything yet. Glad there is a hair salon on site.

Building is new and there have been many new building problems -- air conditioning not working in some areas, one elevator out of order for over a month, exterior doors not fitting and other issues. I am sure when they get everything settled things will improve -- we hope. Serving staff, maintenance and chef are great. Housekeeping staff are punctual, friendly and trying to please. They are having a difficult time staffing up so some services are not provided.

Facility is nice but building quality is less than expected, not all amenities as promised, questionable management (parent company). Area is safe and hopefully when they can find more help, the amenities will improve. We picked this community because of the, location, low income tax credit, brand new, and socialization.

As for staff, the med team had a couple of lazy girls and a few great ones. Office staff were all very attentive and friendly. However they were short handed and had lots of turnover. I'd say more of at "75 and up community." Only because most of the people there are elderly or incapacitated in one way or another. It is truly not a 55 and up community for the normal active 55 year old. Covid and employees shortages have ravaged all of these assisted living and rehab centers. I've seen that with my own eyes. We can only pray thinks will one day get back to normal and people will want to work and be productive in life again.

it's taking us a while to get our apartment settled, but so far we like what we've seen. It's quite pretty. My apartment is smaller than I thought, but overall I feel it meets my needs. The staff are very nice. They seem to offer a lot of activities. I would have liked if they had a swimming pool for seniors to exercise. But I like the food. The soup is very flavorful, and I enjoy the pudding. I feel like the chef makes an extra effort to make it nice for us.

We have had issues with the staff not being able to respond to the pull cords, and they still have to call 911 for medical assistance. The community is giving us a hard time to break the lease, even though they said it wouldn't be difficult to break the lease originally.

We chose Lockwood of Waterford because it was the closest to his house and it was a reasonable price. It was also a temporary 3 month stay and they could provide that for him. He did say that the food was cold when it was delivered and I think they could have increased their portion sizes. There are people who are more active than others, my dad is pretty active as far as conversation and the problem is that assisted living and independent were all bunched into one, so I think it would have helped to split them up especially during social events.

After living at Lockwood for 5 years it was time to move to a facility that offered a higher level of care. Activities are only for very active seniors and not the more aged group. We were disappointed that they held the entire deposit after giving notice and we were gone in one week. They had no consideration about the length of time she lived there even thought they raised the rent over 6% a year. Because I work in the industry I feel I can say that Lockwood's on site manager isn't professional and is untruthful about corporate business decisions. The regional manager didn't reach out to me to discuss my concerns. Their obvious goal is to gain young, active seniors at the risk of compromising older seniors. It's ALL about money!

NO- two people must reside in 2br apartments