Lifespark Senior Living

The administration was so accommodating and listened to our requests. Dining staff genuinely friendly and always making sure diners received meals to their liking.

Redid the flooring throughout (not in unit rooms) which was a nice upgrade. Like any place, some of the staff is excellent and some do the bare minimum. The receptionists are friendly when you walk in. You need to be an advocate for your loved one, as in any facility. Have many nice activities for the residents and also families during the holidays. Overall we are very happy with the place.

Some of the staff are very nice, some are not very friendly. They could keep his room a little cleaner. They do a lot of fun activities. The food is good. Apartment size is great.

What we like the most about the community is that everyone has been so kind and helpful. Food seems to be processed and too salty for mom. Most meals she says she can't eat because of the salt.

My father moved into the Legacy in [date removed]. The facility had several interim Assisted Living Directors. Things improved when there was a permanent person hired. However, we had to request meetings to discuss ongoing issues. Eventually we put cameras in my father's room. He couldn't always provide an accurate story of what may have happened. Staff training related to catheter care was subpar. My review would have been better if Lifespark hadn't bought the Legacy and renamed it [removed]. Lifespark doesn't see personalized care, unless you plan to pay a lot more money. We moved my father before he would have had an increase of more than $[removed]. He was already on one of the higher care packages. Lifespark chose to part ways with staff who knew what they were doing. Our family didn't realize how poor services were until we moved. Activities were great. [name removed] does her job well.

I would recommend you read the fine print and request information in writing. Based on the experience, I would recommend Highland Senior Living to other families based on the experience so far.

The people at The Legacy are very friendly and helpful. They were very easy to work with and treated our mother with so much respect and grace. The move-in process was also very easy. Our mother was very well taken care of, although anytime there was a change of medication or as she got worse, it did take a little time to get all the staff updated and on board with new treatment plans. But she was very well cared for during her time there.

Look around closely. At the moment we are not sure if we would recommend the community to others, but maybe.

An excellent facility overall at a reasonable. cost. The staff is very friendly and caring. There are many nice field trips, games, and good musical entertainment for people to attend. The best attributes of Gable Pines are that the food is excellent, the common rooms are large, well designed, extremely clean and welcoming with lovely outside grounds, and the staff is helpful and caring. Balconies are nice & outside grounds are adjacent to local neighborhoods. Window views are green and lovely. There is a nice walking path, lots of birds and trees, and a small pond. Downsides are that currently there is not enough cleaning staff for individual apartments (they are short-staffed right now) and I think there could be a better “buddy system” for the first week when a resident moves in. Overall, I would recommend this facility, although the residents seem to be skewed to ages 88-100+. The movers are great, underground parking & storage is good, and changes to the apartments allowed!

Everyone is very nice and friendly On boarding could be a bit better on learning how things work. I would recommend.

As mom is in independent living, she is not receiving any care from the facility. Staff has been responsive to maintenance needs. I don't eat at the dining room but mom seems to enjoy the food. I believe the sizes of apartments vary, amenities offered are good, mom is battling cognitive decline and sadly doesn't participate in many of the activities.

We like the facilities, beautiful and clean. The staff is also nice for the most part. We just were taken back by an incident that happens couple of weeks ago with our relative. We have called the office numerous times on that day and no answer either. Anyways, I just hope this was an isolated situation.

We were attracted to them because, not having to move to a different unit if her care needs changed was a big one, also the fact that it does NOT have a la carts pricing and we like the décor and outside fountain. Also having a full kitchen unlike Sunrise. Another reason for picking legacy is that the intake staff was more respectful to my mom than staff at some of the other places. ON some of the tours elsewhere the staff would talk to the family as if my mom was not there. [name removed] on the other hand took care to talk directly to my mom

The staff are great, friendly have been helpful. However they don't have a lot of staff so there's a lot of things that haven't happened for my dad that we've had to talk to them about quite a few times so, communication. According to my dad, the food it's OK but always cold . When we got him moved in I thought he would have some sort of orientation to the facility and he should have but he didn't so he didn't know what he was getting for his money and that took a good month and a half to figure that out where he was satisfied with the answer, he's happy there, but he says it's all show behind the scenes doesn't run that smoothly I guess.

Like any new community, they are struggling to find staff & keep staff. They need to provide large glasses of water with every meal as dehydration is a problem for the elderly. Glasses are tiny & water not automatically served. Food is meh. By our 3rd rent payment the rent increased by $[removed], which did not seem right

The food is good. I don't receive nursing help but I enjoy my physical therapist. The people are friendly.

There’s been a “getting used to every thing” time but we are happy. It is not cheap to live here but the care my wire needs is costly. The food is pretty good and if they serve something we don’t like they do offer an alternative option. The one issue is the pharmacy program they offer. It’s hard to find insurance that covers medications because it is not a preferred pharmacy.

Small, quiet community. My dad would like to socialize a bit more with others. They do not help with set up dr appts or any other appt. But, it is listed on the "cares" They've had 5 different nurses work there. But, this last one has been there at least 6 weeks and is attentive.

We have only been at the facility for a few months, but my parents seem to like it. Everyone is very friendly and helpful. At first it was difficult to determine who to ask about certain things, but everyone tried to help. The meals are good and have a variety to chose from.

When my mom arrived, they were understaffed and they didn't know she was coming on the day she actually arrived. It was tough but, to would say the staff was nice. Some staff members had very thick accents and that was tough. They were all very nice. They had some musical activities that was especially wonderful! They had some fun family get togethers- those were really great. The hospice team was fabulous. The facilities health coordinator was not great but it was because the staff kept changing. The outside patio was fun. They brought in animals... a horse, ducks and dogs... that was fun! The food was good, they ate dinner early... 4:30. I had to ask for a care conference- hopefully they have more staff to accommodate their families. Once we had the care conference- I did feel better about her stay there.