Lifespark Senior Living

The facility is lovely, and it's located in a beautiful location, but the care and communication were horrific.

If this isn't a prime example of corporate greed, I don't know what is. Because my dad died suddenly and unexpectedly, without giving two weeks notice of his departure, the assisted living facility in which he was residing when he died is wanting my sister and me two pay two more weeks' rent. He died on February 22 and we had all his stuff cleaned out of his apartment by the 28th. He was paid up to the end of the month. But because he didn't give notice he was going to die, they want us to pay for two more weeks. I have never wanted anyone to kiss my [profanity removed] so badly as I want Park Gardens to do so. Keep that in mind if anyone around here needs an assisted living facility for their loved one. Shameless corporate corruption that needs to be exposed.

The Eagle Point Senior Living community is gorgeous. Drop dead gorgeous. Their room is amazing. It's perfect, because they're on the water, again. The food is good, although my loved ones aren't fussy about food. The nursing staff is scheduled to change the bedding weekly in my loved one's room and they have completed this only twice in ten weeks. I approached a nurse and asked about changing the bedding on that evening, but after she closed the door - she reopened the door, while on the phone, and indicated that they would indeed change the bedding before 8pm that day. I explain to the staff that all they have to do is change the bedding, they do not have to wash it. I was hit. After putting down a deposit, we received authority to change the flooring, so we put in all new flooring that the community approved. After that was complete, we were doing a final evaluation, and they increased the monthly rate, due to medication management and a once a week shower for each parent. So I complete the medication management and the showers, because I don't want them to run out of money. The maintenance staff is amazing. Another staff member went up to visit on her own time. The move was so hard on them, so when they moved in, I went to the community and a staff member immediately told me that my loved ones were lost. They just moved in that day. This was a staff member that told me that they would have a mentor resident that would assist them with the floorplan, and meals, etc., upon move-in, but that didn't happen. My parents were confused on how to navigate the community, because if you want to participate in events or activities, you have to take specific elevators and it confuses them. I was told by the director that if they had to to use financing from a healthcare alternative, other than private, they would have to move out.

In the beginning things were not good at all. we had issues on top of issues and was constantly having to reach out to get things taken care of. I don't feel like we got the services that we were told we would receive and we always get the excuse of short of staff and this is something that we can not control. There was just a lot of care for my loved one that was being missed.

The facility was not clean and it feels a lot like a nursing home when you walk in. The staff did not answer my questions when I was asking them about the memory care unit. It was also more expensive than the others we looked at.

Relatively new facility with a fantastic location on the Fox River. However the care provided is less than stellar for the costs. Each year costs have increased, over 10% in 2021. Turnover very high with care staff & RN, therefore lack of consistency in care & training of staff. Assisted Living needs a lot of improvement in the care, found Plan of Care not followed after repeatedly bringing issues to Executive Director's attention. Good caregivers either leave quickly or are let go.

My mom, a Landmark resident, was rushed to hospital with sudden illness and didn’t return for several weeks. During that time, no employee reached out to her or family: NO card, NO phone call, NO e-mail, NO visit (contrary to what we were told). Two days after she returned, I spoke for ten minutes to executive director [name removed] , seeking info on outside assistance options. [Name remove] uttered not one supportive or empathetic statement during the call – indeed, she didn’t even mention my mom’s name. I asked her if we could negotiate a small rent credit to offset the meals, daily checks and cleaning that her facility need NOT provide during my mom’s absence. [Name removed] curtly replied that their policy didn’t allow it. Landmark’s insensitivity and inflexibility during a family crisis – which is common in their industry – is only one of our concerns with this facility. The food is below-average, call response times can be problematic and they often fail to heed our requests, even after we repeat them. On five occasions, I requested by e-mail that [name removed] arrange daily checks not to be done at certain times of day. Our request still has not been honored. To be fair, residents are terrific, facility is cozy and staffers properly identified the need for help during emergency, and sought it. Still, overall: a Disappointment – and Landmark would benefit from caring and responsive leadership at the top.

My mom, a Landmark resident, was rushed to hospital with sudden illness and didn’t return for several weeks. During that time, no employee reached out to her or family: NO card, NO phone call, NO e-mail, NO visit (contrary to what we were told). Two days after she returned, I spoke for ten minutes to executive director [name removed]i, seeking info on outside assistance options. [Name removed] uttered not one supportive or empathetic statement during the call – indeed, she didn’t even mention my mom’s name. I asked her if we could negotiate a small rent credit to offset the meals, daily checks and cleaning that her facility need NOT provide during my mom’s absence. [Name removed] curtly replied that their policy didn’t allow it. Landmark’s insensitivity and inflexibility during a family crisis – which is common in their industry – is only one of our concerns with this facility. The food is below-average, call response times can be problematic and they often fail to heed our requests, even after we repeat them. On five occasions, I requested by e-mail that [name removed] arrange daily checks not to be done at certain times of day. Our request still has not been honored. To be fair, residents are terrific, facility is cozy and staffers properly identified the need for help during emergency, and sought it. Still, overall: a Disappointment – and Landmark would benefit from caring and responsive leadership at the top.

We toured this community and it was extremely short and not informative. We waited even though we had an appointment. The rooms were adequate. It was nice and kept up well. I recommend families tour many places before making a choice.

The only good thing I can say about Landmark is that the people you meet in the beginning are very nice and friendly. When you confront them about a problem you get lip service only. . The Food is on the most part bad . Recently my loved ones apartment has not been cleaned on a weekly basis, nor has her bedding been changed weekly. They do not have a lot of activities and they do not seem to get the seniors involved . I would not recommend Landmark at all.

The place was new and clean. The person giving the tour has not given a tour before. She was not able to answer financial or specific service questions. Another turn off was the call button is for emergency use only. Most other places the resident can use it just when they need assistance.

End of life care was horrible experience. Unethical conduct by some staff. Multiple times medications were found on father's floor. Failed to fully observe him taking medications. The staff did not follow through with bathing requirements and my father suffered nasty yeast infection, I had to treat.

Management and staff are so out of touch with residents in Memory care... no activities and no approaches that of a memory care approach. So disappointed in this place no one really is there fir the right reasons. They say they will and charge you for it but it won't happen. Not a place for a loved one to live . Food is absolutely terrible and the upkeep and housekeeping is awful!!

When it comes to the friendliness of the staff 90% would get a -1 and 10% would get a 5. They lied and added [fee removed]. if they would get care. I ran 2x a day until I hired outside help. It was by far the worst experience I have ever had. I could write a book on how bad it was. When my dad choked on the dining room and taken by ambulance, they said I had to pay for the meals while he was in rehab all month. "He didn't give a 30-day notice that he was going to be gone! " Are you kidding me? You called the ambulance, you saw him leave. WTH. have heard that the director was let go. Good. She took the kitchen crew to a ballgame at the last minute. Instead of having pulled pork, they got cheer salad. My mom can't eat lettuce.

I would never recommend to anyone. I would never chose this community. . It was the worst experience.

We were appalled at the lack of follow through with requests, poor adherence to COVID Guidelines, nurses being dishonest to cover their tracks, poor food quality to name a few. [name removed] was wonderful, some of their aides are excellent but a few are also mean & terrible with the residents. Cost went up every 1-2 months . Dad was able to escape easily from memory care & staff did not even know he was gone.

You get a friendly face when you ask for a tour. You are shown a loving, and caring facility. You're questions are answered with enthusiasm. Once your signed on and in though, it's a different place.

My dear 82 yr old friend is in this hellhole and they dont even have a diagnosis yet. They have LOCKED HIM IN HIS "room/cell" so he feels trapped in jail. The nurses are VERY RUDE. I call my friend daily to cheer him up and see how he is doing. A nurse whose name I had never heard called me yesterday and threatened to file a Police Report due to my daily check in calls to my friend. Here is what I am reporting: #1 I am not even in their state nor jurisdiction. #2 I care about my friend very very much. My love for him as a father figure is very established. He calls me family as do I call him. #3 I'm not after his money But I am trying to protect him. We have talked financials often. With my 8 years of experience as a Money Manager/ Stockbrocker at Smith Barney in Ventura, CA. I DONT NEED MONEY. I NEED My Friend TO BE SAFE AND HAPPY. His niece filed a complaint to his [profanity removed] NURSE which is entirely frivolous, unmerited & baseless. After 18 days of forced isolation he wants to go home.

Do not - I repeat - do not entrust the care of your loved one to this facility. The staff is inexperienced, poorly trained and we felt no compassion from them. Our loved one died in their care under questionable circumstances and not one person from their staff even acknowledged us when we came there the day of their passing and on the days we came to clean out the apartment. No one even made eye contact. The management appears to be in shambles and we were told much of the staff has left. The kitchen staff was constantly turned over and short staffed and the food was terrible. Don’t put yourself through the pain we’ve gone through.

Gives discounted rent rates to move in and then large rent increases every 6 months. Mom had to scrub her own toilet in between cleanings. Carpet in building used to be cleaned at least 1-2 times a month - have not been cleaned in over 2 years. Will falsify medical symptoms to be transferred to ER and then refuse to take resident back.