Lifespark Senior Living

I would tell others looking into Elk Ridge to label everything. Things tend to walk off with memory care. With that being said, leave valuable items with family. Beyond that my experience has ben very good. The room sizes are very good, but I think that more single rooms should be offered and at the same price as the shared rooms. I gave them a 3 due to missing things and lack of phone calls when my dad has to go to the ER.

Hamilton House Senior Living is a beautiful facility and the public spaces are very clean. However, the housekeeping in the individual resident units is not great. It is supposed be done weekly, but it's done maybe once every three weeks in our experience. The food is great. The activities could be more varied. More music activities would be nice. The staffing is probably like all places - not enough. Some of the caregivers are fantastic and others are just okay. We had some delay in care during the first couple of weeks. We were frustrated that while they said they would investigate, no mention of trying to do better in the future. Definitely no apology. I don't get communication from the staff . Perhaps no news is good news? The Nursing Director was very responsive the first two weeks, but after that I need to search her out for questions/answers.

Harrison Bay Senior Living is advertised as smoking permitted, however, the back door the elderly need to go out is not electronically hooked up to an automatic door opener. It is a heavy metal fire door. The elderly cannot open the door nor manage to navigate in and out of the building with a walker. In fact other than the front door, there is no automatic doors for any of the elders to easily go outside to enjoy the back patio, as well as the smoking area. Return calls from the Assistant Director of Health Services [name removed], does NOT return calls timely if at all. I’ve been waiting for four (4) days (from today), for an answer to one question I had and have left two messages requesting a call back... Crickets Harrison Bay Senior Living is hugely understaffed for kitchen duties. Often times residence wait up to an hour to get waited on in the dining room.

Facility was very nice but felt she was more focused on Assisted Living rather than memory care. Also was going to follow up with me on a few things I had asked about but I never heard anything back on those.

Elk Ridge Alzheimer's Special Care Center was a good place for my loved one, but there were definitely some deficiencies. My loved one truly needed more care than they could provide. I would recommend this facility to friends and family, depending on level of care needs.

Friendly staff nice clean building and lots of activities.

The staff were all very friendly and it is a clean facility with good food. We felt there was not much privacy, people would walk into my loved ones room unannounced. There was no call buttons which we felt was unusual. It seemed to be all about the business and less about the residents.

The care services were really good before COVID, however now it is a little hard to get information from them sometimes because they are having to follow the restrictions. Right now the meals are being delivered to the residences rooms.

Minnehaha Senior Living could improve so they make communication a little easier. The communication between the staff and the residents family is not that great. I usually have to call to get any information. It would be nice to establish regular communication with them. There also seems to be a language barrier but I am not sure how to get passed that. My dad really struggles with it.

Our family visited the landmark and it was a very nice community with nice staff, and clean grounds we found the community to be a bit high out of our price range. I would recommend anyone to visit as they might fit some of the care needs to the families unfortunatly not ours.

Presently have my mom living here. Still getting their programming organized. Not enough cognitive stimulation for memory care residents. Caregivers are always running- they need more staff. I think the layout of the building is part of the problem. It was designed to provide the residents privacy but it makes it difficult to efficently give care.

Very disappointed in how it is run. Poor care and little activity.

I am a long-term care insurance nurse and help seniors who have long-term care insurance get their stay paid for when they move into assisted livings or nursing homes Most the times the nurses and the staff are grateful that I am there I'm an extra set of eyes I do assessments and I communicate with them At this building however they would not even talk to me about the claimant even though the son had called and told them to give information to me This is the first time I've ever been in the building but I have had my run-ins with the company that owns this building. This is not a place that I would recommend to any of my elderly patients or friends

My loved one was previously a resident at Elk Ridge Alzheimer's Special Care Center and the experience was poor. Due to the unclean environment, theft of personal property, food that looked unappetizing and poor quality of care....I ended up moving my loved one to a different facility. I would not recommend Elk Ridge Alzheimer's Special Care Center to others.

We would not recommend. We were consistently charged for care that my father was not given; like weekly showers, bringing him to the cafeteria for meals, etc. For independent living, it is a clean and beautiful facility, although the meal quality decreased while he was there. For "assisted living", there was no assistance and it was awful!

Elkridge was very helpful and customer service oriented as we were on-boarding. They made the process very easy. After we got there, beyond minimal care needs we were pretty much ignored. This facility was not a good fit for our person and I think management knew that from the start, but they had several open rooms at the end of the year and were eager to fill them. I would NOT recommend this facility. We were there for a short time - in that time not one person from leadership called to ask us how it was going or what we might need. The food was terrible - the menu was not provided on a monthly calendar as promised. Sometimes it wasn;t even posted on the whiteboard outside the dining room. Rice was served at nearly every meal and hot dogs were served nearly every week. There was rarely any fresh fruits and vegetables. And as an aside - candy was handed out frequently and not just a piece or two - but by the bag full. We found lots of candy wrappers in the room when we moved out. Our person gained 20 pounds in 2 months. The daily care staff were good people. Obviously, they cared about our person, but it was not obvious who had what role. It was VERY difficult to learn people's names as not everyone wore a name tag that was visible and there were lots of new people, in and out. One of our prescriptions ran out and we learned this from our person, not the med staff. It took weeks to replenish - there was NOT good communication. We spent nearly $20K in a little over two months at Elkridge and when we left and asked for some of the fees to be returned to us, we were denied. This organization takes money, provides the minimum services and doesn't care if you stay or go.

The Kettle Park facility itself is beautiful. A family friend has been living there for years and says the food is delicious as well. For both of these reasons, I had hoped to move my mother there. My contact at KP was [name removed], Marketing Director. My initial meeting with him was good, but it went downhill from there, for reasons I have yet to understand. I will spare readers all the details of my 8 month ordeal, but let’s just say that any kind of phone call or email back from him was almost nonexistent. The utter lack of communication was unbelievable. The last thing a family in crisis needs is to be ignored. When finally we were able to set up an assessment for my mom, things got even worse. The first time the nurse called to cancel. She rescheduled for the next week and then was a no show/no call. Zero communication from the nurse or [name removed]. I recommend families look elsewhere. We have been pleasantly surprised by the professionalism at other facilities nearby.

The food is always served to Memory Care cold, no seconds or options. They're short staffed, the coffee is cold, limited food options and tiny portions. They were short a cook and the food came from the Assisted Living side, which they belonged in, but due to short staff they made my loved ones go into Memory Care where they had no activities and no one to enjoy passing time with. It was very horrible for their spirits and down right harmful to their mental health. The activities were non existent, including getting them outside. I will say that the facility has a lot of potential. I really liked [name removed], the person who I worked with the most. Such a kind and gentle soul. The facility is gorgeous. My loved ones would have been so much happier on the Assisted Living side, especially at those rates. I had such excitement of them moving to this facility honestly and am sorry to have to share this also.

We toured with Eagle Point and it was very expensive and the tour guide that took us around was disappointing. That was the main reason we did not choose this facility.

The facility is lovely, and it's located in a beautiful location, but the care and communication were horrific.