Lifespace Communities

This community was very comparable with another community that I went with. Just when I weighed things out there was another community that I was more favorable of.

We had a virtual tour with Friendship Village since it was in the middle of the pandemic. It was a nice facility but it was too big for my loved one. It was also hard to get a good feel for is since it was over video.

They're short of help, all the way around. That's the main challenge. Sometimes it's hard to find a nurse on the nursing floor. But I really like the assisted living building. They're very good with their activities and keeping their people up to date on things. I had one relative move to the wellness center from assisted living, and I would not do that if you can avoid it. They don't have the activities, and they're kind of isolated in wellness.

The Craig is a good place. The pandemic has changed several things for including the food. The food is being delivered to the residents now. The community has several activities for the residents to choose from outside of the pandemic.

we focused mainly on the Independent Living side of things at The Craig & could not be more impressed. What a beautiful place! Everyone was friendly & courteous. The grounds are spectacular. We had only a brief tour of the Assisted Living side of the facility & at face value it did not look like what we were looking for. We would need to go back again before making a decision.

The staff at this community seemed nice. They offer daily activities. I would have chosen this community if it was in a better location for us. The community seemed clean when we visited.

The staff was great and they are attentive to the residents. The community was clean. I didn't get to get around the whole community on my tour, but what I saw the staff are great with the residents. The meals look descent. I would recommend them.

They are doing much better. There was some miscommunication and mix up in the beginning, but that seems to be worked out now. They are a very nice facility, clean, friendly staff. It seems to be working out pretty well so far.

We had so many wonderful options to look at. This was a really nice place. I liked that the rooms were all so lovely. The only thing was they didn't provide three meals a day, and they wanted a lot of money down to move in.

Mom's got some dementia and we have had some problems with communication. Everything else we are happy with. There is plenty of space to walk around. We visited fourteen places and we like this one the best. Of course, she was there three months and they raised the rent. All the other things are four to five.

We thought she had good care there, they have everything there. She was in the memory care unit and it was really good, for locally in Tyler that was the best they had to offer. I would say good things about them, they never mistreated her or anything like that. It's been there for 2 or 3 years, it's a rather new company, the staff was really sweet too, and don't quote me on this but I think there were like 20 patients there. When you have a lot fo nursing patients you hear the crying and groans of other patients and that makes it really difficult for families, and they jsut say oh, they do that all the time but that's disturbing.

Newcastle Place is beautiful and offers many great amenities

The facility itself was very clean, however our loved ones room could of used a little more house cleaning. According to our loved one the food there was not very good at all. They did make really good efforts to keep the activities going during the pandemic for the senior residents, however it was just not very successful with our loved one.

I toured this community and I think, as far as their independent living is concerned, they’re good. I didn’t like the assisted living much because it was more like a nursing home. The rooms in the assisted living side were very small, more like a hospital room. I saw their dining area and they had a buffet that looked pretty good. I was able to interact with the supervisors of the different wings and they seemed to be knowledgeable about the facility. Ultimately, the location wasn’t ideal so we decided against this community.

I toured Oak Trace while looking at living options for my father. I liked the community and thought it was very nice, but it seemed too institutional for me. I was looking for a place that was more comfortable with a bright, cheery feel, and I just didn’t find that at Oak Trace.

I think that where my mother is is nicer, but I haven't walked around that much. I have been there a few times. He only gets one meal a day, and my mother gets two, which is nice. He payed a 130,000 entrance fee to get in there, and he still has to pay rent each month. They have a hospital there, like a nursing home, and my aunt was kind of sickly. With that fee, they were guaranteed a place there no matter what happens. He has been there ten years.

Everyone is very nice but I think the health center is understaffed. I would recommend Village on the Green to others looking.

The meals and dining service is really good but they could work on improving their schedule consistency especially when it comes to cleaning and laundry service

We had a good tour at The Craig. I thought it was a nice facility, but it just wasn't right for us. Their prices were ridiculous. And I wasn't wild about he facility having hills along the way to get to the dining room.

My father was at Friendship Village for 4 years. He started in Independent Living, then moved to Assisted Living, then moved to Memory Care. Independent Living was a good experience … good food, nice resident interactions, personal trainers. Assisted Living was an OK experience. Memory care was a poor experience. FV staff were understaffed and undertrained. I was so concerned that I put together a 50-line-item spreadsheet and had twice-monthly calls with FV to ensure accountability and follow-up. (IMHO, I should not have had to micro-manage FV like this). And the last 48 hours of my father’s life broke my heart in how it was handled by FV staff. Lots of detail here, but they did not handle it per my instructions nor my father’s wishes. There were some bright spots with FV employees who were exceptional (the trainer, the chaplain, some aides). One thing we did that made FV bearable was hiring augmented (from outside FV) staff to shore up for the undertrained FV employees.