Life Care Services LLC

My husband was in the total nursing care section right across from the Alzheimer's group. This section is for people who need more than a little help. If you really value someone you love, please do not trust this facility with their care. The independent living section is great, everyone loves it, etc..,,,however, if someone you loves depends on them for care, you will be sorry you placed them here. My husband got so many infections including E.coli because they did not change his diapers in a timely manner. He was too infected up to even do his rehabilitation exercises. His doctors did not even know he was in Freedom Square until a week later and Freedom Square made little effort to contact the doctor. If you carry certain types of insurance, their doctor will not see you, even in the case of an emergency. They do not clean the patients as they should. Come in the morning, smell the area, they let patients sleep in their own feces all night and a good part of the morning. See the people with Alzheimer's crying and just left to sit in their chairs in the halls all day every day. I felt so bad, I starting bringing stuffed animals and prayer cards to some, and just that little bit of caring made them feel so much better. If the patient cannot take care of themselves or speak for themselves, please do not leave them here. Medicare and even Medicaid have facilities that may not look that pretty on the outside, but I have found that they have many more caring workers and they do have to comply with the state regulations more than these privately owned profit making ones. Do your homework please.

our family had the worst experience here, very understaffed, rapid staff turnover, not a pleasant place to live or visit

My mother was in senior living and enjoyed her stay there. Once her health regressed it got worse. The assisted living program was to take care of her needs. Far from the truth... So understaffed...no qualified CNA's on staff at all! Staff was a revolving door. So frustrated! They are charging her $7,400.00 a month and no one is there to change her. No bath given ...just sponge baths. I had to wash my moms hair because they said they could not! She gets constant UTI's for lack of changings, bed sores because they are left alone all day, she was sent to the emergency room for a dislocated shoulder, as well as becoming septic! Now that she is gone through her life savings they do not want to care for her. Please take them to a better location...I cry everyday for what I see her going through.

Please do not bring your loved one here. The Administration is severely disorganized with a turn over rate of employees. It is very expensive and not worth the money. Do not believe what management tells you because it isn't true. They are just informing people that they have all of the amenities when they were recently fined for having Legionaires. The Department of Health is always contacted due to the roaches and mice that have been sighted there.

Beware of this community for your loved one. I moved a loved one there about one year ago. There were a minimum of 4 management changes within that year. I recently had to move that loved one, and I gave the required 30 day notice. While in the process of moving, someone with a master key unlocked the apartment and [Removed]. The Executive Director was very evasive and pushed the issue down to people with no power to make things right. It is a shame that management cares so little about its residents.

Place needs to step up to the plate if they think they are like any other assisted living facility. The turn over in management is like every other month!!!! The place is very dirty ... They are open almost two years and only 50 residents!!! The marketing team will say anything to reel people in!!!!

Very disappointed in theedocal care at Lexington of Elmhurst. My mother was admitted and waited over 3 weeks to see a doctor upon her admission. Then, despite requesting and being assured that she would receive podiatric care in February, the podiatrist did not see her in February or in April. She developed several pressure sores on one of her feett necessitating an ER visit and her doctor, [Removed] to honor an appointment to see her. He came to the facility, saw two other patients and left. He was contacted by the staff and refused to come to see her for another 3.5 weeks. The ER physician recommended wound care as well as 2 systemic antibiotics after debriding the wounds. My sister went to Lexington to meet the wound care provider from the Lexington system at 8 am who never showed up. She complained to the management after waiting for 1.5 hrs for the wound care provider.. The director finally arranged for another service to provide the wound care. Ridiculous medical care for $6100.00/month.

I was told my first year's rent would be frozen for 2 years, now I find out that the contract was not updated with that agreement... a small fortune. I guess I should have been less trusting of the sales staff.

Don't let the pretty interior and nice location make you think the assisted living or memory care caregiving providers and food will be as good. Caregivers in the AL and Memory Care are poorly trained and spend more time visiting with each other than the residents. Uncertified personnel distributed meds in Memory Care. According to the nurse who only works 9-5, this facility is not licensed to have a defibrillator. Unless you don't really need any personal assistance with bathing or transfers and can distribute your own medicine; and, if you can tolerate the inconsistency of the quality of meals served, this is not a good choice. Oh, and many residents went months without hot water. Hopefully, this problem has been corrected.

They are the most dishonest people We have ever met! They wanted to sell my mother a life care plan even when we said no! Her doctor said she needed assisted living and if she was able to live in independent living, we would have left her in her condo with all her friends. My siblings and I went there and met [Removed] she was over bearing, pushy and extremely rude. The fact that she was the marketing director was a shock. We moved our mother into the assisted living but they continued to keep pushing their life care. The assisted living director[Removed] never returns or takes your calls. She too is dishonest and extremely rude! We finally wised up and moved her!

This is a quiet nice looking place for a loved one. The nursing staff and doctor are attentive and friendly. Beware of the billing/business office. Be sure o double check your loved ones bills and make sure everything adds up.

Between the menu changes, undercooked food at every meal and lack of support at the upper nursing DON and management level this place is the worse! Mom can't get a meal fully cooked and calls nightly with a complaint about food and more. First I thought it was just due to the adjustment period but after months I stopped in and saw first hand, we pulled her out ASAP!

Do not put your loved one at The Woodlands Waterway facility at this time or you will be putting your loved one at RISK. It is a poorly managed facility with very low staffing level.

My family picked Park Lane for our loved to stay for nursing care. We cringed at the private pay rate but willing to pay for our loved one to be taken care of and have privacy, and we thought the facility was exercising fairness. That was not the case. The Admissions department and the Administrator bribed and agree for another family to pay a semi private rate to stay in a private single room. This is UNFAIR and UNJUST!!!!! This should be illegal financial practice! All the family that pay for a single private rate room should be charged a semi private room rate if they do for another family! We want to know why this was allowed? We will contact the regulatory agencies to investigate. This is very upsetting!!!!

After a lengthy round table meeting where my 93 yr.old mothers conditions were reviewed she was accepted into the assisted living program.She moved in Thanksgiving week. No heat in her apt until 9:30 pm. The next day the Nursing Staff overdosed my mother causing her to be rushed to Silver Cross Hospital.The Friday after Thanksgiving about 7:30pm the director called and demanded I remove my mother from the facility. He directed his nurses to stop administering medications ,they simply handed me a bag with pills and insulin. I moved my mom out on Sunday. Happy to report she is thriving at another assisted living facility. If you or your loved one needs any medical management this facility is not for you.

Excellent decor, food and well kept grounds. Terribly rude and unprofessional aides. Think twice before you consider putting a loved one here.

I am very disappointed with this facility. The care is very poor!!! I would say [removed] IS THEIR PRIOIRTY!!! The short term stay ( for rehab ) is better than the long term stay. When patient ask to go to the bathroom they don't take them for 25 min even with multiple request. My mom had fallen and hurt her face, they only gave ice pack once, when asked why they did not offer it again the nurse said it was not on the charts. There is not much activity that they do with the residents, no encouragement no taking them out, except on a narrow balcony. Patients are so SAD, they don't interact with each other or even watch tv, they just sit there like zombies!!! If you love your parent find a different facility!!! In fact look for a group home!!! That would be a much better option. You may getter a better environment and may cost less money!!! ( this facility charges over [removed] per month !!! That's outrageous !!!

I guess I would keep it short. I visted for a tour for my mother and found everything to be fitting in the community, however I was very dissatisfied and quite frankly uneasy with the Director of the community. His demenour was very inappropriate, his wandering eyes left me with an immediate decision that Harbour Village would not be a good fit for my mother.

[removed] it has gotten worse and worse. The staff is very moody, their attitude toward the patients is VERY disrespectful! [removed] If your loved one is at Parkwood I pray for you everyday! [removed]

I highly recommend that you do your research. Talk to existing residents but more importantly talk to their family members. I will never put a loved one in this facility. It was very good years ago not now. Administration changed and nursing staff has had high turnover. That should sum it up for you!