Legacy Senior Services

The quality of care that my 90-something mother received at Thrive during the 6 months that she lived in the Memory Care wing there was, frankly, a little shocking to me. The staff seemed mostly young, mostly not very experienced, but okay for the most part (professional though not particularly compassionate); they tried to do their jobs, but there never seemed to be enough of them on the floor at any given time, so they always seemed rushed and too often seemed annoyed that they had to deal with frail elderly people. The administrators were hands-off, unresponsive, and bizarrely out to lunch -- *hugely* different than the admin I encountered at both the assisted care community where my mother lived before coming to Thrive and the memory care community where she went after Thrive (both of which, luckily, were lovely, extremely professional, and very easy to work with). Honestly I've never seen anything quite like it. After 6 months of watching my mom's health and peace of mind deteriorate, my husband and I moved her to another (really wonderful) memory facility in Jefferson where -- thank goodness! -- both staff and administration were superb, and (not surprisingly) my mother did much better. I just wish she hadn't had to spend half a year in a place where a whole lot of thought and attention (and money) seemed to have been spent on a pretty, new building and so very, very little seemed to have been spent on enhancing the quality of the lives of the elderly people who lived in it.

No staff scheduled per rules, new owners July horrible management and decrease in staff. Was told that the staff works unrealistic schedule And management doesn’t care. Resident care is horrible and sad.

I would tell others to be careful of the staff members here. They are not communicative and do not talk to you like they should. The administration is terrible, 2 weeks after my dad passed away they filed a lawsuit against me for payment even though I had not even gotten a bill. I would not recommend to anybody.

The food they serve is worse than the inmates receive in prison. The staff were great to deal. When sending an email with questions or concerns I would receive an answer withing an hour. A good staff and community, bad corporation.

Although facility and residents are clean thanks to dedicated staff members who go the second and third miles without overtime pay and working for just over minimum wage, the facility is frequently understaffed, no-shows. Hardest working staff very underpaid. Food is edible but definitely frozen, or from cans; bread is tasteless. Staff will not eat there. Everything done on the cheap. Deceptive advertising in that there are "two nurses on duty" -- they have nursing degrees but are on the administrative staff doing administrative work, not checking on residents, even sick residents. Bedbugs and pneumonia seem to be a recurring problem. Activities personnel untrained, nonproductive, just drawing a paycheck. Complaints to corporate and to state offices who oversee these facilities are not taken seriously/nothing done. Took the state officials a month to investigate. Residents are mostly nursing home level, not assisted living, and that requires more staffing. Other Legacy Village facilities may offer better, but be careful.

Never did a tour as figured out over the phone that we could not afford this. There is no deferment program while you are waiting for benefits and you cannot apply for benefits until you need them.

Only spoke to personnel at The Harbor. After hearing my brother's situation, they were honest enough that he would not be a fit, which I can respect. However, the additional information that no one in Northern Virginia would accept him into their communities and to look only at psychiatric wards without a real explanation was not. The place that took my brother is not a psychiatric ward nor is it in Northern Virginia or even Southern Virginia. And he is doing very well.

THIS IS NOT AN ASSISTED LIVING FACILITY, THIS IS A NURSING HOME. Unfortunately this is a for-profit facility and therefore are not picky about the residents they accept. This is a nursing home, not assisted living. A memory care is supposed to be for those in the mid to early stages of dementia and Alzheimer's. This facility is filled with those that are in the late stages and are difficult to work with. There is possibly 2-3 residents within the facility that can be considered eligible for assisted living care. The residents deserve more and deserve a facility that can better suit their needs. I would consider choosing a different option for your family member if you feel as though they are better suited for an assisted living. Also, pay special attention to their assessments that are made on your loved one, they need to be comprehensive & provide a multitude of information outside of their finances.

We were only here a very short time. They assessed him three times to make sure this was a good fit. Once they moved him in they said he was not an appropriate match. I had to stay and take care of him the whole time he was there, because they didn't do it. I stayed and bathed him and fed him. It was a nightmare! It was dirty, two times I came in and he was on the floor crawling. There was feces in the hallway of the facility and it was there until I told someone about it. My dad cut himself and no one knew how and there was no incident report. There was blood everywhere in his room, I waited to see if they would clean the bathroom, eventually, four days later, I cleaned it myself. I would not recommend place to anyone.

My grandmother is a resident at St. Gabriel's in Murrells Inlet, SC. We have brought our concerns to their staff and management numerous times, and each time we are "yessed" and things are ok for a few days. Then things go back to uncaring and neglectful. Here is a partial list of our concerns: 1. Resident was prescribed a pureed diet by a doctor. She ONLY receives broth on a daily basis....once in awhile they will give her pudding or applesauce. Her nutritional needs are not being met. 2. Resident needs assistance walking, even short distances like from her bed/chair to her bathroom. Assistance is almost always severely delayed...often by 30-90 minutes. The facility claims their "response time" is under 10 minutes, but that time is the time it takes for an employee to come to the resident to ask what she needs and then that employee leaves to get the appropriate person to address the need. Resident's needs are not met for 30-90 minutes. 3. Due to Covid19 safeguards, the facility will not transport the resident to necessary medical appointments, yet they are allowing new residents to enter the facility.

Not the place to send your parents to. The worst is the memory care. BAD! More people move out than in. The staff are all STRESSED OUT.

This is really just assisted living with a locked door in the memory care unit. The layout is not conducive to easy navigation for your memory impaired loved one. The staff is ill trained in memory care and some were so uncaring, made my dad cry a lot. If I hadn't bathed my dad, he would have smelled bad all the time. They would put clean clothes on him over soiled skin and never brushed his teeth. Lack of supervision at night is appalling. I stayed over night several times before we moved dad.