Legacy Lifecare

My mother is now at a different facility where she should have gone first. At Kaplan Estates, my sister stayed in the room with her for 3 days. They did nothing, expecting my sister and mother to do their jobs. They will look to have you hire private aides, while you pay them AND the aides, and then go completely hands off. The few activities they had my mother was excluded from, as they would have had to help her to participate. Just a total mistake. I wound up upon their recommendation hiring aides, and I'm not sure if they were licensed but they offer them up as the 1st solution.

There were no warm and fuzzy feelings when we walked in. Our tour guide made it very clear that this was NOT the place for our Mom. Not very clean and it had an unpleasant odor.

Extremely understaffed, and the staff that is there are extremely unprofessional and have zero respect for their clients. The head person there know they were understaffed and she would make the workers work longer hours. They were not physically capable to do so and she still made them work extra long hours. It really just seemed like the residents sat like zombies in chairs, they would not even let them go outside.