Legacy Lifecare

We think the management staff gets 5 stars, but the day to day staff gets about 4 stars. The quality of the care is getting better but we do think they could work to improve on their weekend help. Whenever we have had any issues it seems to always be over the weekends, but come Monday when we reach out to management with our questions or conerns they are right on top of it .

Ruth's House is an overall good place. Communication between the community and myself could be better. There were times when my loved one left to go to the hospital, but they didn't contact me. There were times when they arrived back from the hospital, and I wasn't contacted either. I've also had payment issues where they've increased the prices without my permission. Aside from that, it's a secure community and I feel safe having my loved one there. I would recommend Ruth's House to others.

I thought The Pettee House was nice. I really liked it. I liked that they had us do a Covid test before going in - that made me feel like they were really protecting their clients. I also liked that you could transition into more nursing home type care there if you needed to, although they did not have any kind of needs-based financial assistance as care needs increased. Overall it was just a smaller community than we were looking for.

The community really gets to know the residents quickly and adjust the care based on her personality. This is a great community for memory care. I would recommend this community to others based on my experience.

I would tell my friends that this community was adequate and if someone had to go there it would be ok. The community seemed to be clean. The food at Pettee House was adequate and cold from my loved one's perspective.

Between my sister and myself, we tour communities from the South Shore down up to the North Shore.This is a lovely community it offers 3 different levels of care ranging from independent living to memory care. The community was like a hotel very nice clean and well maintained. The community itself was very large very spacious. The price was pretty good. The staff we had come into contact with was very nice and friendly.

We had a nice tour of this community. Everything went well, and everyone was very kind. The community looked great, and everything went well overall.

Nice layout of memory unit. Like the fact nursing home and rehab on same campus/different buildings. More complete care to be given on unit. Price slightly lower than Armbrook with more care offered.

Dad likes the look of his place; seems to have lots of amenities nearby; not as near John or Mary. Aunt Gloria is here.

Like the atmosphere and the patients looked well taken care of. Nice outside areas too.

My mom has only been her a very short time, so my rating may not be totally fair. Cleanliness of the whole floor is good, but mom's unit smells like urine, and I had to ask to get her very dirty floor vacuumed. I don't feel I should have to ask this. Also, I oftentimes find clean( i hope) clothes laying around. Almost Everyone appears very friendly, but one aide was sorely lacking in approach and initiative... Maybe just a miserable person, in general? The Nurse is wonderful, and I think most of the aides seem genuine... But it's only been a short time. But so far, they appear "real". Value is ok, but ill reserve my true judgement on that for a bit later because care services are somewhat lacking in some areas. I've had to ask numerous times and leave notes as well, for a few things on mom's rx plan that were not being adhered to. This gets frustrating and one thing is/was quite impt. There are a few other care concerns that I have had to address, and hopefully, they will be attended to. Oh, and food is complained about by almost everyone. I'm not sure if it really is bad most of the time, or if it's just the residents' perceptions!! My mom seems to really enjoy all of the activities she decides to engage in. She loves the activity people, and they seem to try to get the residents involved. I guess they can only offer activities and urge people to partake of them. Overall I gave the facility a 3.5. But this is only based on a short time frame, so I'm not sure if it is accurate. It's the best I can do with what we have experienced up to this point. I think I need to give it more time before an accurate gauge of measurement is given.

Beautiful facility; the Alzheimer's Unit (Ruth's Garden) has very good activities and staff interaction. The nursing group is top rate. The food is delicious, although as in most places, some days are better than others. Good healthy choices are available to residents. The reason there are fewer than five stars is the experience of having a relative briefly in the Garden Unit and with assistance needed after a hospital staff, we had to add outside aides to help. This led to recommendations to have this relative placed in the Long Term Care unit. Once there, the resident was in the Alzheimer's LTC unit and sat all day at a table in the dining area with people moaning and screaming around her. Was unable to get her out of that unit and into the lovely LTC there. She is now in a beautiful ALF (!), has activities, the facility ALWAYS smells clean and fresh. It was the transitional "push" that became problematic and made me wonder if the Garden is just the entree to LTC.

Ruth's House is a part of the Jewish community center. The place is beautiful but the deal breaker there is the size of the room my mother would have. She would have to share a room and it's about the same size as the room she has now but it's for two people instead of one. There is one little common area that was very tiny. That was the problem with that place.

Visited 6 places. Chose them because of price, location and it seemed like a really nice place. Good at first but when my wife fell I had to hire private escorts and that doubled my expense.

My loved one is currently a resident at Kaplan Estates. This facility has not been the best experience so far. The food can be good, but sometimes it is awful. Also, some of the aides can be scary bad. It is not consistent.

We picked this community, because it felt warm and comfortable. Complaints - lack of orientation for new residents and unclear whom to go to with concerns/questions. Food services pretty sketchy. The Director is the highlight of the community, and the programs on a daily basis are interesting and varied. They could use more exercise related activities.

We do know that they are trying their best given the current circumstances. We have not been able to get into the facility for quite awhile. We have not been able to walk the halls or get into our loved one apartment. Going back to when we could go visit, they kept the place well maintained and they were doing a lot of work to the facility itself.

This was a nice community, the facility itself was well kept and clean and the staff were friendly and did a good job looking after the residents. However, we ended up having to move my loved one out due to safety issues. They are a secure memory care community, however my loved one managed to get out through a window that was not secure.

Works with Group Adult Foster Care. I think the income cutoff for GAFC is $1148 per month. There are 130 units in all.

It's been a big disappointment. I expected more. We went 3 weeks before my loved ones bedding has been changed. It is supposed to be weekly cleaning. That is not happening. Emailed the director with concerns. I sent an email for my loved ones doctor appointment and that was not replied too. I got a call from the visiting nurse saying "your not being responsible" when his medicine was not delivered. I had no idea he had medicine sent in to be picked up. I was exposed to covid in this place and no one called and told me of their outbreak of covid. My loved one informed me. They did not call to tell me at all. My loved one was quarantined for 3 weeks. They wouldn't take responsibility for bringing in covid to this facility. They said they couldn't communicate to me because he is his own person? I am his health care proxy and power of attorney and they still aren't notifying me of these things. He is supposed to be getting 2 showers a week and that is not happening.