LCB Management

Since my dad was about to be discharged from hospital we were in a time crunch so we just showed up here and they were nice enough to take us on a tour of their community. I would recommend setting up a tour here.

My dad has had a rough start here but the staff has been very helpful with his transition here, they are attentive and friendly. Dad's room is nice and we have brought in some of his own furniture so that it is starting to feel more like home for him. They offer a lot of amenities here for the residents to take part in and I would recommend setting up a tour to see this community.

I had a nice tour of this community. I toured it for my mother, and her needs. This is a nice community with kind people. Everyone was very kind my family,and I. The community looked nice. The staff we met was friendly, and answered our questions. The experience went well, but I found another community that suited our needs better.

I liked this community and all that they had to offer. The people were accommodating and answered everything thing that we needed. It was just to far for grandma and to expensive. Everything was good though and very nice.

This is a clean nice community. The people we met during our tour were nice. They offer daily activities including different types of exercise classes.

I liked this community when we took our tour. We got to try the food and I thought it was good. The community looked clean and the people we met were nice. Mom did not however like the stairs at this community.

So far, so good! We moved our mother in in early November. The facility is clean and cozy, with cheerful holiday decorations. Moms apt is cozy and has everything she needs. Storage inside the apt is good. The staff have been awesome. They are friendly, caring, and everyone pitches in to help. Mom reports that the food is ok. She is happy in her new home!

I did like the property and the people were nice and very friendly. The community looked clean and well kept. I really didn't get to go all around. There were residents that were out and doing things.

Transition from extended care facility to assisted living went well.first week working out any miscommunications. Staff accommodating,friendly. attentive. was told call bell response within 4 minutes, never happened.After shower assist,my mother was put in bed without her call bell,had to crawl out of bed to get help.have trialed call response several times always 20 minutes to half hour or more. IF THEY CAN FIX THIS THEN WOULD BE GREAT PLACE!

The food is a five. The facility is a year old. I think it is from the top down, sometimes unresolved issues with a top it doesn't seem to filter down with the people that is suppose to do the work. It doesn't seem to be anyone I can talk to that will pass the message on to the appropriate person.

The good Her apartment is beautiful and spacious. The maintenance men has been very responsive and friendly in helping my mother get settled in. The facility itself is lovely and well maintained. Claire, the social director is awesome and really cares about the residents. She has been able to get my mother out of her room for exercise and other activities. Nadine in Nursing is very nice, friendly and has been very responsive as well. Executive Director Michelle is very nice and empathetic but she cannot control everything there. Most of the staff is very friendly and welcoming. The bad Communication: Some of the staff did not know the correct date that my mother was moving in causing confusion to us when moving in. There has been a problem with Emeritus transitioning over to Brookdale. And has been the excuse given when things go awry. The staff does not wear name tags - again blamed on Brookdale's takeover which makes it difficult to remember who spoke with you at any given time. They are short handed for staff especially at mealtimes. The nurses egregiously mishandled my mother's heart medications and tried to give her double the amount of Coumadin and half the amount of lopressor. My mother told them they were wrong. My mother is not senile so she knows when something isn't right. We were lucky that a nurse from the Brookdale home office who was visiting my mother on July 3rd straightened it out, and we were dismayed that the nurse on staff that day was more concerned about covering herself than the fact my mother had a heart rate of 122. Part of the problem was the Drs. order for lopressor was not updated to the correct dose from her cardiologist. But why did they not question this? They saw the prescription bottles. The coumadin was transposed incorrectly and then carried forward. These incidents were alarming and had me question Emeritus' ability to care for my mother's wellbeing. There should be an incident report filed on this if it hasn't happened already. Thank God that nurse advocated for my mother. Also that Brookdale has these checks and balances from other nurses who are not employees of the facility. We were sold by Emeritus' marketing team on their flexible meal plan with a diverse menu and the ability to order other meals that were always available if you didn't want the entree of the day. The meal plan has turned out to not be what was promised at all, the menu we we shown by marketing we were told is not available anymore they claim due to Brookdale's takeover. This is false advertising and they need to provide what they promised when we contracted with Emeritus. We made our decision to go to this facility based on this meal plan among the other considerations. My mother has also told me there are not enough staff at mealtimes and had to wait 30 minutes to put in her order while seated in the dining room. She was concerned that her table mates were diabetics and needed to eat on a timely basis. She also had to pick up utensils for them when dropped since there was not enough staff. She also mentioned that there were other staff there that were conversing instead of working to help the other 2 hardworking staffers with the meals. They are there to work, not gossip with their buddies. And my mother is not there to take care of other residents. We were told there was free wi-fi included. My mother still does not have it in her apartment as they are claim they installing a new system. They told US to get a hotspot. THEY should get a wi-fi extender available at any store like Best Buy or Staples to have the signal reach her room so she can get what was promised.

The CNAs are generally good, except that you wait a long time to get your call answered – up to an hour. I’m kind of disappointed with them. All activities in the memory care stop at three pm and then they just sit there watching television. For the administration – the left hand doesn’t know what the right hand is doing.

They are less expensive, but he kept falling and had to get 24-7 care. The nurse is on the second floor. They were clean, and friendly and such. They just weren't able to provide the level of care that we needed and paying for the extra care was too much.

Boylston Place is a lovely, small assisted living program with on site nursing and various levels of support. I selected it for my mother based on its proximity to where I live, the intimate, small size of the building (less walking required), their variety of activities and the longevity of staff working there. In most areas, I have been delighted with the program. The staff are pleasant, generally responsive and attentive to my mother's needs. The facility is beautifully maintained and location allows easy access to shopping and restaurants. I have two concerns about the program that, had I known in advance, might have changed our decision to move our mother here. The first is the types of activities available which, on the calendar appear to be interesting and varied but in truth, they are often sparsely attended or the quality of the presentations is poor. For someone who prefers to stay in their room or goes out frequently with family or friends, this may not be a concern. But our mother is somewhat limited in her ability to travel and she relies on building activities to keep her sharp, mentally and physically. The second area concerned what nursing staff at Boylston Place may and may not do. As an example, when my mother had a fever recently, the nursing staff could not take her temperature and my mother did not have a thermometer. When my mother had an upset stomach recently and she had no OTC medication, neither did the facility nor could a nurse have dispensed it even if it were available. I find this peculiar since the facility that my mother was in previously (albeit in another state which may explain the difference), on site nursing staff could dispense OTC medication, take my mother's blood pressure and basically coordinated much of her medical care. I probably should have asked better questions when I met with staff.

They are short-staffed, the Activities Director quit within 4 weeks of us coming there, food is good not great, room is somewhat small, and my mother fell repeatedly and broke a rib and vertebrae. It took them a month to increase her level of supervision despite her requiring hospitalization within the first week there, which increases our cost by [amount removed] They asked us to pay for a caregiver to be with her and then didn't like our caregiver. Not many activities to do there, my mother is bored... we put her back on hospice this week so she can have more stimulation with visits. That was disappointing. But staff is nice and the place is clean.

I am sure this would be a lovely place for some people. However, it felt like a resort to me and we are looking for something that feels more like home for mom. She does not need frills, she just needs comfort, good food, friends and laughter.

They are very kind to my parents. The location is perfect. The facility itself is clean. However, they gave my father my mother's medication's. Likely, this caused him to have a blood sugar of 36. Put him in the hospital for several days. I've asked him to look into it and see what happened. I have not heard back. I don't feel like it was taken quite seriously. They also ignored the fact that he appeared very lethargic before he went in. Told my mother not to worry about it that he was fine. It was just coincidental that they noted several days later that they made the mistake and mentioned it to me. Again, don't feel like they've taken this seriously could've caused my father his life. It is very expensive to keep my parents there. I would expect more attention to detail. Also would expect that if they were looking into it to find out what happened that they would get back to me.

Staffing seemed to be a big issue. Chronically understaffed across the board. Most staff was kind and friendly, but some could be rude or unhelpful because of their own frustration with being overworked and not having enough support.

In the beginning it was a 4 and the cleanliness ,activities and food quality is what got our attention. I would recommend it

The over all experience was good facilities are fine aids are hit or miss. Food was not consistent due to staffing issues. And at times served cold. Care Plan was decent but not explained in detail. Did not receive an " Orientation package" had to find a lot of stuff put on our own. Plenty of activities if you wanted to engage. Response time on inquiries was slow at times.