KR Management, LLC

Staff is very friendly and helpful. Also very responsive. I would recommend

Addington Place of East Lake would be fine for independent living or someone that needs minimal assistance. The aides were above average, but clearly overwhelmed. The dining room staff was exceptionally friendly and did what they could to encourage socialization. Housekeeping was minimal, again probably geared more towards residents that required minimal assistance. I would recommend Addington Place of East Lake for residents that require little assistance.

For the most part my experience with Oak Manor was very positive. I was in a Villa that was comfortable and most of the staff was caring and helpful. I don't know much about their larger group building facilities. Their food on whole was good with choices in the main dining room. As with most places today they seem to struggle hiring good staff. It's a homey atmosphere as opposed to an institution which worked for me.

There are not enough staff members working and when it comes to the meals and dining service they are not consistently good, but nutritious. There are not enough activities for the residents to do. It is expensive for not enough staff for higher level care and meals are only fair... it's run down and needs upgrades. Not enough activities for active people. Someone should be in dining area to help serve, etc. it's difficult with washers and wheelchairs to try to find what is needed. Overall, we would NOT recommend. They are very kind my mom, however, she has witnessed them being not so kind to other residents.

My mother was previously a resident at Addington Place of East Lake. Overall, the experience was okay, but there's definitely room for improvement. Wait times are very long to get help. Some of the help was rough with my mom. Constantly rushed. They were also cutting way back on food portions. The food was average/above average taste. As for recommending this facility, I would definitely look at multiple facilities to compare.

They went through a lot of personnel changes in the time since Sept. 2022. The CNAs who work with the residents, were largely not good. They were without nurses for 2 months. And importantly they got a new executive director. The Activities Director was a behind the scenes person, but not imaginative or enthusiastic.

I would tell others that the food Is very good, but unless the resident plans to eat in the main dining room, food is served only at the start of mealtime. If you get there later, they have no food. There has been bad attitude from some of the staff. My loved one felt bullied and disrespected by some of the staff. Others are very nice and helpful, but I suppose that's true everywhere.

Our family had an in person tour and our tour guide did not seem prepared at all, we only got to see a studio room and not other apartment sizes.

The staff in the kitchen is fantastic - they are very well managed. The food is amazing. The front desk people as far as sales staff and the director are very accommodating and great. The challenge seems to be finding aids to manage the day to day care.

I toured this community and everything was great, except for the food. I noticed that they have a very large group who participate in Mahjong, so that's a good thing to know for some people. The rooms are a very good size. As far as the food, we had a meal during our tour. It was terrible. The shrimp and all of the sides were cold and didn't taste good. A longtime resident here told me that the meals are pretty consistently not great. Other than the food, everything else seemed really good.

Very nice people on site. Rooms were quite expensive for the condition of the housing and the individual rooms were somewhat small. Mother in law was not interested in residing at this facility.

The only drawback was the outdated kitchens and bathrooms.

He had some good caregivers. They put me under a lot of pressure to move him because his care needs had progressed and I understand that this may have been from a desire to get him the care that he needed, but it also felt as if they were very concerned about protecting their statistics too.

Very, very lovely, great area. But it's really small, ~80 Independent Living residents, 70 Assisted Living. I think it's just too small for our tastes.

Observe caregiver staff working and interacting with residents. Participate in a meal in the dining room, and observe interaction of residents with one-another and with caregivers

The Oak Manor SNF failed our mother who was hospice patient but placed on rehab side. The first week, mom was unable to do the 3-point to get in a wheelchair & she fell twice. We had a Care Plan meeting and stopped rehab & requested soft foods. In the midst of dealing with a dying family member, we were forced to turn away rehab daily and send her food tray back each meal to get the soft foods promised. The Suncoast Hospice nurse was as baffled as we were at the repeated disregard for what had been decided in the that meeting vs what was actually being done. Mom was in a lot pain that was not being controlled with the prescribed medicine intervals. She was unable to ask for addtl meds. We stayed with her feeding her, dismissing rehab and getting solid foods, & requesting more pain meds. We moved mom to a Suncoast Hospice Care Center. The lack of communication and training gaps at Oak Manor, left us with a heavy heart that we chose that institution in our mom’s darkest hours.

The pool is out of order again. Nursing home facility Manager not easy to work with. Dining hall Manager not easy to work with.

Would strongly discourage everyone to stay out of oak manor for poor attention to residents, terrible medical staff, and subpar food and services

I have few things in mind, since I’ve been surprised for many things.Also,we are tired to have a conversation with [name removed] the E.D,because she never takes care of the situation,things still happening and that’s not fear for my family members,friends and neither for us who are paying a lot of money for being and feeling mocked and deceived by her;including employees of all departments. The rooms are nasty!Full of old trash,the bad smell is unacceptable.The food is not the appropriate,poor, and the trays food for rooms are always late and cold; the service in general has been the worst. The caregivers have no idea how to treat, transfer, and even less,have no patience and empathy with our loved ones.We all believe and are sure that more than one caregiver has not passed for any nursing school before in their life’s.Also, the facility is always short of staff and the small group of the ones who really work are not able to take care of all residents.

Took a tour, found a studio that I liked but the contact person never returned my call or followed up on the additional items that I asked for clarification on. In addition, she had me hold her hot tea while she drove the golf cart - VERY unprofessional. When I asked why I should choose that facility over others, she said it was because management pay close attention to who they ALLOW to live at the property so that they "fit in". Makes me wonder if we were not "chosen" for some unknown reason. Wouldn't recommend - simply - If the front staff is this unprofessional, how does this reflect on the care staff??