Keystone Senior Management Services, Inc.

The past three years have been a blessing for me. I have a one bedroom, bath, laundry, full kitchen, partial office and deck. It has changed my life to one with friends, activities and comfortable surroundings.

It is a wonderful community for your loved one. There are a lot of activities available for the residents. The staff are outgoing, friendly, kind, and helpful. The community is clean. Everyone knows everyone.

Our review is for Keystone Place at Terra Bella. After a very lengthy search for a Nursing Home, we came upon Keystone Place at Terra Bella. As we continued with our selection, it became apparent Keystone would be able to provide all the services we were looking to obtain. As we admitted our loved one, we were extremely impressed with the individual care the staff was taken to accommodate our loved one. The staff was courteous, friendly, caring and was going over and above to accommodate our needs. After spending several weeks, our loved one never once complained about the food, staff assistance or surrounding area. Each day as we called upon the staff, we continued to be very impressed with their professionalism, efficiency, and overall caring. We find the monthly fee charged was well worth the care given. The staff was always willing to go far and above to accommodate our many request. We have never been disappointed in Keystone. If your looking for a place for your loved one to be cared for with great compassion and affection, then Keystone Place at Terra Bella is the place for you.

We couldn't be happier. My Mom is enjoying her new home and the staff and residence have all been so friendly and helpful. We all rest easier knowing she is in good hands.

Overall I think they do a very good job here, I'd give them high marks across the board! It's very clean, and everyone has been very friendly so far. They seem to have a good amount of activities to keep everyone entertained, as well!

When choosing a place with mom the aesthetics and full kitchen in apartments at Keystone Place became deciding factors. My mom is in independent living so she does not receive a lot of care services, but I'd give them a four for the food and cleaning services. She has an outdoor patio and the transition from a home, which my mom lived in her whole life, to an apartment was less jarring because of how nice Keystone Place is. We didn't mind paying more for a newer and nicer facility, my mom was immediately enthusiastic about Keystone Place which really sold us on the place. The food is really good, over other places we toured, I think it's good, although my mom has some complaints, she's not complained about anything else at Keystone Place. The people are really lovely, the residents are very nice, and the people who run the place, the concierge are all very lovely. Kathy Smith has been helpful along with several other staff members, they are very good at clearly communicating expectations. I feel comfortable they will contact me if my mom is not adjusting as well as we expect. So far everything has been great!

The overall experience is above fair. Quality of dining is an ongoing disappointing experience, staff are excellent, but scarce, there appears to be a strong disconnect between the administration and the paying residents. Generally pleasant environment, very limited staffing is chronic, high turnover, at nearly $[removed]. Per month for two, assisted living, not a bargain!

There is a new Director just coming on board. Theses ratings are based on the previous Director. I am already seeing positive changes with the Interim and new Director and hope they will continue. Hopefully this is a new beginning for Keystone to regain their reputation.

The residents are upset with the menu. Keystone Place needs a completely healthy new menu. For instance, there is no low salt intake option and no selection for diabetic desserts.

Overall good. A little leerie about the nursing staff. My mom was discharged from the hospital with an injectable blood thinner. Prior to discharge, I spoke directly to the director of health and wellness about administering the medication. She assured me it was no problem. As it turns out, CT law does not allow assisted living nurses ( LPN) to administer shots. This left us in a complete bind. It was a Friday evening, so we were in a bind. A family member came to do the shots for the weekend. My mom was moved to hospice that Monday. She also has an impatient aide during the night shift who was a bit rough transitioning her from the bed to the bathroom. My dad is still residing there, and it has been OK. He finds everyone to be very nice and helpful. He is pretty independent and doesn’t require much help. So far, he is comfortable. Food is decent, and there are a lot of activities.

Staff is hardworking, considerate, kind, friendly, etc. Rather high turnover in staff and administration. Need to train new staff with more time and effort. As far as the good goes, they need a greater variety. Improved quality. Quality of dinner entrees is inconsistent.

Keystone Place is working out well for our loved one. The facility is new, so navigating the pre-move in requirements and paperwork was a rather unorganized process. But we got it done. The move in process is completely left up to the family, no help from the facility. Since they are not yet at full capacity, our loved one currently gets a LOT of attention. However, my family and I imagine that this will change over time/as they get more residents. Overall, we would absolutely recommend Keystone Place to others!

Staff is friendly and very caring. The facility is great. The facility is newer. About 3 years old. The independent living apartments are very comfortable and fairly large. The concierge staff is excellent. The assisted living is good. Occasional hiccups in care giving calendar at the beginning but seems to have worked things out. Cleaning staff is excellent.

I would say that they are a very pleasant place but not equipped to deal with people with aggression. They could not handle my loved ones aggression so they evicted him after a little over a month. Tt was not a good experience.

The one drawback is she was brought to apt and not shown or told anything. Care was a little slow to begin with but she was also confused so its difficult to know exactly. Her husband may someday move to independent living with meals someday

When it comes to the meals and dining, the meals need improvement - they are lacking in quality. However, based on the experience we have had so far with Keystone Place at Terra Bella, we would recommend this community to other families.

My loved one is a resident at Keystone Commons and so far things have been very good. This facility is excellent! The staff is very caring. Communication with the family is excellent. My loved one loves the meals. I would recommend this facility to friends and family.

We toured Keystone Place at Richland Creek when looking for an Assisted Living facility for my loved one. Everything was very good here. The cleanliness and friendliness were good. The atmosphere and our tour guide were also very good.

The facility is exceptionally clean, very pleasant staff, convenient, flexible and accommodating provisions for visiting loved ones. Frequent activities offered to diversify and entertain. The only chronic negative is the food offerings in the dining room, although specific concerns have been bright to the attention of the administration, little has done to provide improvement.

So far things seem to be going well and we would recommend this community based on our experience so far