Inspired Senior Healthcare

We are disappointed with our experience with American House Southfield because we have been having several issues with it. The actual community itself is really good and they have a really good setup, but it just seems like the staff here does not really care about their jobs or the residents. When we try to address one issue and call one place they just direct us to another person and another place then we call that person and they direct us to a different person. Just seems like no body wants to take responsibility. They double book rooms and help you get situated and fix it but they don’t seem to update their books because they will send your services to the room you were originally suppose to be in. They print a menu but when you go to the dinning area to eat there is something completely different then what is on the menu. It is not just a slight difference but rather a completely different meal all together. So you really do not know what they are serving unless you physically go down and investigate yourself then you can decide if you want to eat it or not. They were offering two types of meal plans but it doesn’t matter which one you sign up for because now they only seem to offer one it’s the more costly one. The actual community is really nice and the rooms are really nice it’s just the attitude of the staffing that really takes away the potential of this community.

The staff was unprepared for our scheduled visit, however they rebounded well. Lunch was good, the tour however fell a little short, with such a large facility, there's only one dining room so for residents who's apartment is not close to the dining room there is quite a hike to get there.

A 100 unit faciltiy. Saw exercise equipment there I havent seen for 25 years. Carpets a little on the dirty size. Still seemed more like a hotel.

I felt it was satisfactory for my mom because she had simple needs. I might recommend it for others like her, but overall I would not. The office was usually empty on most of my visits. Contacting them required a series of automated options ending with voicemail. I would have liked to see itemized statements rather than what I got, which was just a monthly total of charges. Mom said the food was just 'okay'. She chose not to participate in events, but I felt they had a decent variety. The actual attendants and the nurse that they have now are great.

There is big problem with theft. My aunt had almost all her jewelry and other valuables stolen from her apartment. It wasn't a break-in. It was someone(s) with access! The food was just OK. The side doors were not secure & often left ajar. On the plus side, the apartments are more spacious then other facilities in that price category. However, giving what we know now, we would have chosen a different facility.

The facility itself is kind of old and run down. They could make some major improvements. My loved one was only here for a week in respite but it was not the best experience. I would not recommend Moraine Ridge to others.

I have a client who has lived at Park House for several years. She wants to remain but is not happy. Staff is good at telling her everything she wants to hear and later not care when something needs attention. Once you are there and see what is really going on it will disappoint. Management talks down to residents and can't be bothered. The food is sub-standard and housekeeping is minimal. Public areas are not clean. If your person needs care beyond medication reminders you will have to provide it. This is not a place for those who are mentally declining. We are now looking for another home. It is too bad because Park House could be better than most senior residences.

I'm a unhappy resident at Parkhouse from the beginning there have been issues my upstairs neighborhood was disorderly & extremey loud noises came from her unit we were unable to enjoy our unit eventually they were asked to move. I have had problems with housekeeping this is a service along with 2 meals daily that is inclusive you have to take this package. I moved the last week of June didn't receive housekeeping until latter part of July reason given they didn't know that they could enter my unit services was poorly administered. I have complained to the actual workers & office mgmr now I recd no housekeeping they dont come but I'm still paying. The food is right 50% of the time we order our food entrees are missing salad or dessert once we recd no food & alternative choice had to be substituted food is not appetizing but you have to pay for services that you don't want I can clean my own unit & cook my food. I feel this is a personal attack on my family.

Unorganized, horrible communication, understaffed at dangerous levels, little to no activities, horrible management. If your loved one cannot advocate for themselves, do not place them here. They would have nice staff from time to time but they don't stay long or they're run out by the management and other staff. Very sad as I heard it used to be a decent place many years ago. Also, many of the 5 star reviews are from their own staff and management, don't be fooled like we were.

As my mother and I walked out of there I said: " Can you spell depression?" It was dark inside, all neutral colors everywhere, there was one resident sitting in the general area when you first walk in, (not one resident nor staff in the activity room which had only 7 chairs) no lights on except in the hallway where the apts are. The hallway smelled of urine even though no apt doors were open, not a sound coming from anywhere. I thought, "This is where people come to wait to die." The apt was nice, the young gal who gave us the tour was very friendly, smiley, but did not have all the info necessary to help an inquiring potential resident. Being so far away from town was also a huge negative.

I had a love one moving this year when the facility was American House. The communication is terrible. There is very little communication between administration,medical team and house keeping with the resident. The change that has been made due to sold of American House Southfield to Park House has cause the rating of this property to go from 75% to 10%. I would not put my love one in this facility if they need assistance. This senior residence living is for senior who are able to get around and take of themselves.

The management is horrible!!! Don't send your loved one to live here!! They are under staffed horridly!! ...please run!...they treat the staff with no respect!! Residents are so disrespectful!!! The food is horrible ...CNAs have to help the kitchen staff serve the food . Laundry is never done right . They don't have the staff !!!!!!!!

We were very happy with our mother's care at Moraine Ridge until there were several staffing changes. Now there has been a large drop in quality of the food, and the interaction with the management has been awful in an attempt to address this issue. We are in the process of choosing an alternative facility.

They can't keep staff all the good ones seem to leave. Some staff is rude and it takes a while for call lights to be answered (sometimes 15 minutes and there will be workers just sitting in the office leaving just one running around) They are always short staffed and honestly they care more about money then they do residents. The food is ok. Prices are ridiculous. It always seems they expect (most the time 2) the caregivers to do everything. They are very unorganized.