Infinite Care

I would reccomend Brookdale Palmer Ranch to others, with a couple of provisions. If the person in question can get around on there own and likes to go outside, then another location would be better. A place with a secure outside area. Do not use a location that caters to memory care only. If at all possible, make the living quarters private, not shared. Pick a place that is bright, not dim. If the person in question can be moved to a location where family can visit on a regular basis, by all means do so.

I would tell anyone looking there that it's a great choice for their family member as the staff is amazing and they offer lots of activities for their renters.It was a wonderful experience and other than the food not being that great. She is extremely happy there.

It's an old building. but well maintained. The staff is great. The housekeeping for the apartments need help: probably more staff and supplies. Overall it has been positive and I would recommend to others.

It's very clean, no complaints with staff or facility, size of the room's are perfect for one or two persons. Cost was a large part of our choice to move in, great value for a community.

I obviously like the residents and the employees and the food and the happy hours! They have my favorite wine and never run out. I like wine down Wednesdays because we have live music and it is very nice.

We picked this community, because of the facilities and staff. They have great staff, clean and safe.Excellent, but slow on repairs and inconsistent quality of laundry. Still waiting on action after notification on ants in apt.

Our loved one really enjoys the friendly atmosphere and the accessibility of the executive director. This community recently had a change of ownership so the only thing our loved one is unhappy with is the new staff changes they are making.

The Food is generally not good. Nice staff. Facility is fine. I believe there are plans to update the hallways. Quality of food is the major issue.

[Date removed] Spoke to [name removed] who said they are not taking any long-term patients at this time. They are a small facility with two open beds currently.

We did not like this community very much. They were not fit to take care of my mom the way that we thought that she should be taken care of. We had a few problems here and it was not a good experience.

It was good, I was satisfied

A new management supervisor of the facility who seems to have no TRUE feelings of compassion, but pretends to. She literally makes UNKEPT promises dealing with resident care. Verbally she cares, but action reflects her caring about her ladder climbing.

It's clean but no real diversity in food and no real outings for the residents. Staff is kind and somewhat helpful however but seems like they are understaffed The building look like a hotel but has a hospital feel

The building smells like stale urine. My mother cleaned her own room. There were issues with having laundry done. People's meds forgotten. When she moved in, I was told they would help set up star bus transportation, was then told I had to do it myself.

On multiple occasions, my friend was unable to receive assistance on the toilet for more than an hour while I was present. Also, I'm astounded that your front desk personnel do not abide by HIPPA laws. One of them has asked me personal information about my friend often.

My mother was sent there after hospitalization for wound care, and she had dementia. The staff in the skilled nursing area is hit or miss. [Name removed] and [name removed] are WONDERFUL. Some of the other staff, not so much. I realize it is the dementia unit, but my moms eyeglasses came up missing and nobody seemed to care. She supposedly had wound care twice daily, but when rushed to the hospital for a different matter, her wound area was GREEN. My biggest complaint, however, is with their corporate practices regarding refunds. Mom was checked out of Brookdale on [date removed], and today is [date removed], and I am STILL waiting for a refund. First I was told it would be the first of the month. Understandable. When I had not received the refund by the 10th, I drove across state to meet with business office in person. Was told check would go out on Thursday the 13th. When I had not received it by the 17th, I called again, asking for a supervisor. 2 days later I got a call telling me refund would be issued by corporate on [date removed]..I am still waiting. Trust me, if mom had been 45 days late on her 'rent' they would have evicted her a long time ago! So why am I still waiting for a refund 45 days after check-out? I explained the money was needed for funeral expenses, but they don't care. Shoddy business practices, to say the least.

I will not recommend to anyone. Everything else is good just not food.

Areas they could improve on - Quality of meals, consistency of CNA staff showing up. I moved out of the facility [date removed]. Top management changes were made around Oct. 1, 2023. Things may have improved and I am not qualified to judge.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets fixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

Just don't go there. The food was terrible. It was prepared at the facility next door and then brought over in containers. Sometimes there wasn't enough of it. Sometimes it was cold. And it just wasn't very appetizing. My loved one fell twice and was injured, I think because the hard floors were wet, so we ended up pulling her out of there. The care was spotty and sporadic. Some days it seemed like they were adequately staffed, and other days it seemed like nobody was around.