Infinite Care

Be persistent when asking for anything. It can take a while before you see results. Housekeeping should be cleaning the rooms regularly and they don't. I have activities a 5 so there is no need for improvement. The food can be improved by cooking the vegetables longer so they residents can chew them more easily

My father needed assistance with showering, and attendant put wet clothes & towels in hamper. We felt it would have been better to allow them to dry on towel bar, or side of hamper. My mother would move them to dry when she came to visit. The toilet was always messy, and we felt it should have been cleaned more often. Facility itself was older, but kept very nice. One thing I wish this place had was an area to go for a little walk outside with my dad. There isn't room on the property for it, but my dad found it a little frustrating he couldn't get out a bit. There was a cover porch with rocking chairs, which was nice. Overall was good experience.

I would tell anyone looking there that it's a great choice for their family member as the staff is amazing and they offer lots of activities for their renters.It was a wonderful experience and other than the food not being that great. She is extremely happy there.

It's an old building. but well maintained. The staff is great. The housekeeping for the apartments need help: probably more staff and supplies. Overall it has been positive and I would recommend to others.

It's very clean, no complaints with staff or facility, size of the room's are perfect for one or two persons. Cost was a large part of our choice to move in, great value for a community.

Our loved one really enjoys the friendly atmosphere and the accessibility of the executive director. This community recently had a change of ownership so the only thing our loved one is unhappy with is the new staff changes they are making.

It's clean but no real diversity in food and no real outings for the residents. Staff is kind and somewhat helpful however but seems like they are understaffed The building look like a hotel but has a hospital feel

The building smells like stale urine. My mother cleaned her own room. There were issues with having laundry done. People's meds forgotten. When she moved in, I was told they would help set up star bus transportation, was then told I had to do it myself.

I will not recommend to anyone. Everything else is good just not food.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets fixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

Just don't go there. The food was terrible. It was prepared at the facility next door and then brought over in containers. Sometimes there wasn't enough of it. Sometimes it was cold. And it just wasn't very appetizing. My loved one fell twice and was injured, I think because the hard floors were wet, so we ended up pulling her out of there. The care was spotty and sporadic. Some days it seemed like they were adequately staffed, and other days it seemed like nobody was around.

This place is terrible and should be closed down immediately. The lack of compassion and care that this place provides is disgusting. There is no comfort for these elderly people needing assistants. They leave patients sitting in their feces and don’t care whether they eat or not. Absolutely sickening. SHUT THIS PLACE DOWN.

I would stay far away from this place. In the beginning they make things great and over time with three administration changes in a 6 month period and no real concern for their residents they only care about taking your money and doing the minimum that is required. - Biggest issue is that on multiple occasions the staff provided the wrong medicine to my parents. (not just my parents other residents as well) - Not cleaning rooms regularly. - Providing plasticware instead of silverware during meal times. - Broken heater for the facility in the cold months and no concern or rush to get it resolved was broken for almost a week. - No picking up laundry on scheduled date. - Staffing on the weekend is slim to none, you have one nurse that has to manage two floors. - Missing clothes upon return of clothes. - Onsite Beautician - never saw that we had to bring parents out ourselves. - Housekeeping Services Daily - this is purely a joke - we had to come and remove trash and ask for things just s

This place has gone backwards. Used tobe amount the best, but now is horrible