Infinite Care

We toured here for my mom. Absolutely loved that Hawthorne is a full campus in case she ever needs ALF or rehab, all of those services are right next door. [name removed] was so informative and took time to answer all of mom's questions. The bathrooms were extremely spacious, loved that too!!

We were very pleased with people. I liked everyone there so much. It was very nice. We moved because it was too expensive, and was not affordable.

My Father was in the Hospital [date removed]. Then went into Skilled Nursing at "Brookdale Palmer Ranch". The staff ( [name removed], RN's, and CNA's) went above & beyond to take care of my father who was suffering. Our family made a LOT of requests of the staff over the 7 weeks (having to do with personal care-to wanting an extra bit more to eat-all the way to him insisting on his Chocolate Pudding every night & he was always taken care of promptly & courteously. Staff were always kind & professional. We felt a simple "Thank You" wasn't good enough-so the only way we felt we could properly repay the staff for the difficult work they had to do for my father was by making sure each week we brought in all sorts of delectable desserts for them to enjoy. The Staff helped my father heal & recover much better than we ever could have done at home. We felt safe with our loved one at this facility. Zero bedsores. The facility was clean & well kept up. Only request would be for more staff on weekends.

Communication with us was superior. The organization as far as medical care under COVID conditions was the best it could be. And the staff was very caring, almost like a family. They made it as easy on us as possible. Five stars across the board, would definitely recommend. It was such difficult times, moving in during COVID. And I work in healthcare, so I completely understand. I was really impressed. The management is good, and that trickles down to the other staff and residents.

I toured this community for the care from my mom. We liked the staff who were able to answer the question we had on the care and menu. The community seemed to be clean and they offered activities. We would suggest that families tour this community for the care of a loved one.

I wish to take this opportunity to thank all the staff: for making my wife, Helen's, 80th birthday so successful. Your kindness shown to her was deeply appreciated. I also think you do a great job everyday.

I just love the happy hour that they have daily. They are so thoughtful and creative. I truly enjoy dealing with them.

I continue to be grateful for the care that the staff give mom. She is doing quite well, as demonstrated by our nearly daily phone calls. Mom is clearly in a great place.

This is now a Brookdale community. They have all new leadership and it shows! The people were friendly and knowledgeable. The rooms were recently remodeled and they have the cutest memory care unit. I think my mother-in-law is going to love it here. One of the best things about this community is that they have continuing care, so mom will never have to go to another facility as she ages. I really enjoyed my experience.

I don't go in every day, but from what I have seen, I am very pleased. When I have gone in they have them involved in some sort of activity, and they try to engage as many people as they can on the level that the people can engage. It seems like there is a lot of staff per patient. They don't really let them go to their rooms during the day that much, so they are all out in the common area. They have a lot of people involved taking care of them and doing the activities. They are very informative. She fell a couple times, and tested her for UTI right away to see if something would be causing the falls.

I would recommend this community to others. The communication is very good between the community and the family. They communicate via email and the phone including photos of the activities, and any covid updates.

Overall, I feel that Hawthorne Inn has been a better value for my mom than the previous facility she lived in. The staff are friendly, caring, and treat my mom like family, which means so much to me. I also really appreciate that she has her own private apartment. At her previous facility, she had a roommate and shared a bathroom, yet we were paying the same price. Having her own space at Hawthorne has been a significant improvement. My biggest area of concern is the food. I feel that the quality is subpar, and I would really love to see more variety and choices offered at mealtimes. Having only one option for each meal can be limiting, especially for residents who may not care for what is being served that day. That said, the kindness of the staff and the private living arrangement have made a positive difference for my mom, and I appreciate the care they provide to her.

The property manager [name removed] and staff are very professional and friendly. The building is very well maintained and decorative. The food is good and the residents are friendly. My apartment is very nice and spacious. The location is excellent, it's centrally located with easy access to everything. This is one of the best decisions that I've made, and all of my friends and family agree.

Overall, our experience was reasonable, though it’s clear that a higher level of comfort and services would likely require paying more elsewhere. The facility itself is relatively clean, and we didn’t encounter any major issues with cleanliness during my mother’s time there. The staff members are very friendly and generally try to be helpful. However, because the facility is owned by a corporation, there seems to be a limit to how much the administrative staff can do. Staffing levels appear somewhat limited, but the employees we interacted with were kind and approachable. One thing we noticed is that many of the residents tend to keep to themselves, so the social atmosphere can feel a bit isolated at times. The activities offered are fairly limited and not particularly engaging, which may contribute to that feeling. The food was one of the weaker points. Meals tended to be bland and repetitive, with little variety. In terms of value, it doesn’t feel like the best value for the price, though it may be more manageable for residents who receive financial assistance with rent. Monthly costs ranged from about $[removed] depending on the resident, and that does not include additional charges if extra aide services are needed. This review is based on my mother’s experience as a tenant and the feedback she shared with me during her time there.

The staff is pleasant and attentive, it is clean with average amenities, the residents are friendly, and there are plenty of activities. The rooms are good sized and they don't nickel and dime the residents. Communication can be an in issue at times, so I'd recommend to keep all correspondence handy, but we had a great experience and my mother is settling in just fine!

They do fun family events, they do seem lighter staffed on the weekends. I would have liked some support with the transfer process, however we were left on our own through that

I want to share a personal experience that may help others navigating senior care decisions. My mother was placed in Memory Care when Assisted Living would have been a more suitable option for her at the time. While the care staff were truly wonderful—kind, attentive, and professional—the environment wasn’t the right fit. She was cognitively more independent than most of the other residents and often felt compelled to help them, which caused her a lot of stress and anxiety. This wasn’t a reflection on the quality of care, but rather a mismatch in placement. I encourage families to advocate for a thorough evaluation and to ensure their loved one is placed in a setting that matches their current needs. Memory Care can be incredibly valuable—but only when the timing is right.

The apartments are very small and expensive. The people that live at this place are nice. Not just with me. At the moment I would not recommend the community to other families.

Be persistent when asking for anything. It can take a while before you see results. Housekeeping should be cleaning the rooms regularly and they don't. I have activities a 5 so there is no need for improvement. The food can be improved by cooking the vegetables longer so they residents can chew them more easily

My father needed assistance with showering, and attendant put wet clothes & towels in hamper. We felt it would have been better to allow them to dry on towel bar, or side of hamper. My mother would move them to dry when she came to visit. The toilet was always messy, and we felt it should have been cleaned more often. Facility itself was older, but kept very nice. One thing I wish this place had was an area to go for a little walk outside with my dad. There isn't room on the property for it, but my dad found it a little frustrating he couldn't get out a bit. There was a cover porch with rocking chairs, which was nice. Overall was good experience.