HumanGood

The visit was nice, but bad reviews by an internal employee.

I believe I brought my father home WAY TOO SOON. Unfortunately, as soon as he felt he was independent of his oxygen, he wanted to go home! MAIN REASON: They take forever to come when you ring the bell for help. "They let me sit in my own pee". "One (evening) a girl even put TWO diapers on me and told me to just pee in the diaper, cuz i was too big for her to move, and that she would change me in the morning ." She never did. Most of the staff are nice and helpful; however, there are a few that try to do their very least. Either that or they need a lesson in prioritizing. My father has fallen twice since I got him home in less than 24 hours. YOU TELL ME WAS HE READY TO COME HOME?!

Buy-in is extremely high for services needed later in life. If you do not need these services due to early death or other options such as moving out, the monies paid in are not refunded.

I toured this community and I liked it but it looked dated. The rooms were nice and the grounds were wonderful for my mom’s walking. It just seemed dull and depressing. Just not a good fit for my mom.

My loved one really liked this community and became their second choice. I had many talks with the sales director and they were unable to see if he would qualify to get the step down program. He had to show he could live there for at least 8 years. Since it was unsure we moved on to the next community.

Beautiful facility. Too much walking for Ruth. Apartments don't have kitchens.

This was a nice community and a very private location. A community more in the center of activity is preferred.

It's simply old. the rooms are big because it's old but the facility just needs to be torn down and reworked.

Regents Point has three facilities on the same campus. My mom really loved the independent living section of the campus. I did too. She had a beautiful apartment with a view of the park. I think the problem at Regents Point is that each of the three facilities do not receive the same amount of attention. For example, the Assisted Living Facility is supposed to be refurbished, however I was told it would take one year. While they wait, can't the walls be painted a pleasant color? Right now it is mustard yellow with patches on it. Many of the patients may not live to see the new refurbished Sunridge. It would be nice if it looked good in the meantime. The food quality at the Assisted Living facility and the nursing facility is sub standard. I just ate with my mom on Mother's day and the food was cold. Regents Point has the potential to be the best place around, they just need to concentrate on improvement at Sunridge and Windcrest. I have nothing negative to say about the nurses or staff, they are really great! I also noticed they are planting more flowers at Sunridge and Windcrest. Good job!

My loved one was previously a resident at Judson Park Retirement Community and it was not a good experience. They were severely understaffed. The people that were working there were doing their best with the ratio of residents to staff, which was inadequate. Based on our experience, I would not recommend this facility to others.

i toured this community and found the public rooms to be very beautiful, as they had an ocean view. the rooms they showed us (within their availability) were unclean and not up to par; there were broken shower rods and things of that nature.

Former missionary retirement home. All rooms are floor level bangalows. Very minimal storage space. Older without much remodeling. but the price is around $5000/mo.

My mother is a current resident in one of the Rehabilitation Facility (Linder Building). She has not had the best experience there. They told her she could a shower on the Tuesday she got there but then an employee was very rude and told her she wouldn't get a shower until Saturday because she missed the opportunity that Tuesday. Mom was coming out of hospital and had not had one for a few days. I managed to get them to shower her. Then the next thing is the nurse tried to give mom Zoloft which is not a medication she can take and was prescribed. Mom refused to take it so Nurse threw it in the garbage and said she didn't have to take it if she didn't want to. Again I questioned this with [name removed] and he said no it shouldn't have happened. The nurse came in later and tried to lie about it but when Mom put her on the spot, she said well it actually was for another patient. Need someone to keep an eye on this place.

READ BEFORE COMMITTING TO THIS ORGANIZATION: We have just been through an awful process with The Terraces. We have been trying to transfer my parents within Human Good from one facility to the Terraces. We were doing so because my brother suddenly and unexpectedly passed away and we needed to get my parents close to me so I could take care of them. We chose to stay within Human Good because my parents paid an obscene amount of money to get what they were told was guaranteed access to a benevolence fund should they run out of money. We've since learned that benevolence is not guaranteed and that my parents were grossly taken advantage of. To still try to have some hope of maintaining access to benevolence we chose to stay in the Human Good system (of note, my parents have plenty of money but wanted to make sure that their huge non-refundable investment would still make benevolence available). Never and nowhere were we informed that benevolence was not transferrable across campuses. The

The only entity that works properly at Les Ventanas are the young girls that bring meals, help people getting their baths, cleaning the rooms and making beds. Nurses are lazy and unresponsive. PT staff is a hit and miss bunch. The head of PT is great but does not have control of his staff. The food is terrible and the cooks pay no attention to the food ordered, plus the food is generally served cold and is unappetizing. The financial department tries to double bill and if one does not pay they threaten collection. Take a pass on Las Ventanas.

It was a nightmare. To others looking into Hillside, don't do it. Just don't. The company that owns them, Brookdale, do not care about elderly care... only money. They increased rent over $2000 the second month all the while mom told me she felt humiliated by the staff. I was called multiple times to come to the facility to calm my mom. I thought that's what they were paid thousands of dollars for. It was such stressful time and I just wanted to be her daughter. Fortunately she is now in a care facility that she loves and they love her.

Please don't send your loved ones here. The staff allowed my mom to live in urine soaked clothes, she has fallen over and over again and hurt herself. They won't let my father come see her. Emotionally they have devastated my father with their unreasonable random decisions and requirements. Wish they had never bought into this place 5 years ago. Big mistake. They feel stuck there. So sorry we chose this place. They have no compassion or caring.

Scheduled a tour, but the person I set it up with was not there. A facility person took me around but couldn't answer any of my questions. Front desk person wasnt very pleasant either.

Plymouth Village's rehab center was horrible for my mother. They did not even begin to rehab her, and rather than take the time to monitor & modify her meds so she could be successful, they simply discharged her. When I refused to sign paperwork stating Mom was being "appropriately discharged" they called APS (Adult Protective Services) and filed a report. My 2 siblings and I had been at the facility non-stop trying to aid in Mom's care. We are educated, articulate, & caring individuals who worked to advocate for our mom. But the administrator there was angry, so she behaved without ethics, kindness, or careful contemplation. Plymouth Village, you should be ashamed! The APS social worker who visited us at Mom's home was so impressed with our care for her and was appalled by Plymouth Village's actions which clearly reflect broken facility administration and tragically immoral behavior. Time to re-evaluate your mission, staffing, and care, Plymouth Village. To inflict such pain & grief on an individual and family flies in direct opposition to everything you SAY you believe.

Very expensive! Price quoted to our family was $200K buy in plus $8000 per month. Much more than my mother's limited resources allowed. We were not provided a tour, so can't speak to the facilities although the grounds appear nice.