Holiday by Atria

While the residents themselves are pretty friendly, management is another story. The new assistant manager (as of 11/16) is pretty good - visible, helpful, engaged. The manager is a [Removed]. He generally hides out at his (back) desk in the office and generally acts like he doesn't like people or his job. Most anyone could do the job the activities director does. Basically, she puts out a calendar that doesn't vary at all from week to week or month to month. It has been the same forever. Afternoon activities, which never vary, begin at 1:45, Listed activities are shown week after week, even if nobody shows up for them. Clearly a case of someone putting in her time, but not too worried about whether or not she is being effective for her clientele. Care services, which are contracted separately, are adequate. My mom chose this facility based solely on location. We should have vetoed it. We visited other facilities (owned by the same company) that had engaged, caring management, and proactive and responsive activities director. We simply screwed up by choosing Vista de la Montana.

We feel the food quality and the length of time it takes to get served is disappointing. We have heard the same comment from several residents.

we were advised that this was an Assisted Living Facility when in fact it is a retirement community. My mother signed a contract before we were advised of this and now we cannot get them to answer us either by e-mail or by telephone. She has never taken up occupancy due to the fact that what she needs is assisted living and not living on her own. she is 91 years old and scared to death to be alone.

My loved one never got to go to Burlington Gardens, but they still got their money. They seemed wonderful at the beginning, and very accommodating. However the rehabilitation center strongly recommended assisted living, and we realized this was no longer going to be a viable option for us. They insisted it would be a good fit and that I could hire the extra care, which would have added up to be quite expensive. He was quite rude and wouldn't even take the advice of several doctors, so we ended up paying for a month that we never used.

bad location. bad smells

Cleaning Crew needs help, unable to keep the place clean Too many breaks. No activities person, Food, not the best, "Dining Room" no appeal- tablecloths are Not but rags all wrinkled. The only good thing when you go in, you will find a Very Special person sitting at front desk with a beautiful smile, very polite and Very very efficient - Ms Lisa Unfortunately director of the place is part-time and no patience to hear residents or family. I wish that Corporate was more present .

This is really not a safe place for the elderly. There is a very mean bully on the premises who is [removed] to women and handicapped men. The manager, Edwin Hubert won’t do anything about it: he says there is nothing he can do; or he reported it. Whatever, he does nothing is done to rectify the situation. As hard as this is to fathom he advised me to run when confronted by the man.! To show that I am not just a bad sport go through the dining room at meal time. And ask the other residents and they will verify what I said. You can also call Ed at [removed] and listen to excuses as to why he won’t help us.

Not only does this company raise the rent by a percentage rate on the anniversary of the person (parent) that moved in, but they tell you one thing and do another. They went through 3 different managers in less then 2 yrs of my mom being there. When my mom was in need of assisted living and had to move out of their independent living facility, I gave them proper 30 day notice of her moving out YET they tried to charge me an extra month following that 30 days. Also during the last 30 days where as my mom was absent due to medical reasons, I was told that she would receive a refund portion of her rent paid for the meals she missed. After not finding a credit to her account regarding this issue two months later, I've called and emailed this company over and over again with NO response. Finally, after being very persistent yesterday to actually talk with someone in billing I find out that they have a SYSTEM on how they figure out on what they OWE you and it came to a grand total of $50 for the month! ARE YOU JOKING ME?

Disappointing.

Horrific experience. .management is cold.

We have not had a good experience with Crescent Heights at all. To start things off the sales guy we worked with made all sorts of promises that did not end up panning out, told us about specials that would lower the rate, etc. so that when it got time to sign the papers the cost was much higher than we were lead to believe. There have also been a lot of issues with the facility being very understaffed. They were supposed to assign him a guide for the first few weeks to help him settle in to the community, which was not done. The meal service is also VERY slow, it takes them 2 hours to serve lunch, and they can't even manage to get the coffee out in the morning until 9am. They've had some management staff walk out on them, and often when I call to try and get ahold of someone I am talking to a temp who will only be there a day or two. Until they get a whole lot of things straightened out I cannot recommend this community at all.

the place was nice but they couldn't provide what we needed and felt like she wasn't listing to what we were saying. Then they called ten times in a 2 hour period and I wasn't here. When we said no she called my home to talk to my sister and wouldn't take no for an answer. The discounts they offered were good but they wanted an answer in 24 hours which isn't enough time to make a decision like that. It was like talking to a car sales person.

no, this place is old, not nice, bad odor.

If this is a Holiday like [Removed]. I am not interested. I read the one review and see that the couple who was also diabetic had the same experience we had with the food, no exceptions, no special ordering. A far cry from the service at Thunderbird! I don't even want to try it. Too bad because I need a place on Maui for a wedding/my 65th birthday in early 2015.

It was dirty. They were strict on dining, if you don't show up on time, like when they serve the salad, if you show up after that then you don't get the salad! I didn't like the rooms. I didn't like the activities, or rather the lack of activities, and it wasn't a pretty place. The brochure was great but the actual building was not great. They showed me one apartment that was all stained, you shouldn't show people apartments like that! I thought they didn't really have assisted living, you have to hire your own caregiver on top of the rent.

Drove through and didn't like it at all from the outside.

They could improve on the responsiveness to the residents concerns, and requests. I picked this community because it was closer to relatives. I do like the hospitality and the residents are spectular. Overall, I really like the community.

Our family had a terrible experience with Essex House - we weren't even there for 24 hours.

Run as fast as you can. The place is a dump. It's dirty. It's understaffed. They keep hiring people, but they're teenagers who quit. Sometimes I'll go three weeks without getting my room cleaned, so I had to go out and buy my own cleaning stuff. The food is disgusting. I couldn't believe how high in sodium and fat it is. Everything my cardiologist told me to stay away from is what they're feeding us. There's nothing wrong with the people here. They're friendly. There's just no staff, so they're all carrying a heavy load. There's a brand new activities director who doesn't know what she's doing, but she's trying. Basically I'm getting very little for what I'm paying.

Our family had a horrible experience, it was a complete nightmare. The staff members would randomly walk to the residents rooms without knocking. The administrative staff team and kitchen staff would have keys to the rooms and enter without knocking. House keeping went weeks without cleaning our loved ones room, and the cleanliness of the community was average. The travel service was not working and they did not have alternative plans, so our loved one being diabetic missed a very important foot care appointment, which could of resulted in amputation. Luckily we made different plans so that did not happen. They also said if we move in by the end of December we would not have to pay rent until March, but a month later they came banging on our loved ones door demanding rent paying, so they did not follow through with the special offer they had running for families.